Allowing customers to self-serve can reduce costs significantly, but effective self-service goes further. By engaging customers and empowering staff, companies can deliver better service experiences.
Mathew Patterson • 5 min read
There is one counterintuitive key to achieving the self-service dream: people. Jeff Toister shares 3 ways to create effective self-service experiences.
Jeff Toister • 4 min read
A knowledge base can be your customer’s self service guide through your product, but not if your help content is mediocre.
Help Scout • 7 min read
Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right.
Mathew Patterson • 10 min read
Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.
Leor Manelis • 3 min read
As you add value to your product, continue adding value to your help docs. These tips will ensure your customer support content is helpful and useful.
Gregory Ciotti • 12 min read
Follow these eight best practices to create knowledge base articles that are informative, engaging, appropriate, and unquestionably clear.
Gregory Ciotti • 8 min read
Videos help you educate customers and show them tricky features without wading through tons of text. Learn how to create help videos.
Mo McKibbin • 4 min read
What's the state of the chatbot industry and should we worry that robots coming to take our customer service jobs?
Mathew Patterson • 2 min read
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends.
Mathew Patterson • 8 min read