Class 1: Vision and Values
Are you delivering high quality customer service? To answer confidently you will need a clear standard to measure against, one based on your own company’s goals and values.
Hosted by:
Mathew Patterson
Customer Service Educator
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Hosted by:
Mathew Patterson
Customer Service Educator
In this video, you will learn the three critical elements of a customer service standard and see how Atlassian’s core values inform their service. You’ll be equipped with a set of questions to help you define your own standard and provided some useful examples to follow.
Suggested actions from this class:
Set some internal targets for responsiveness.
Discuss ethical service principles with your team.
Answer this question together: How do we want our customers to describe the service we provide?
Mathew Patterson
After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.
