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Alex Eaton

When he isn’t running in the mountains, Alex is helping run product launches at Help Scout, where we make excellent customer service achievable for companies of all sizes.

Posts by Alex

How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Inside Help Scout
How Mabel’s Labels Achieved a 93 CSAT Score while Reducing Support Volume by 58%
Meet Help Scout's New Conversation Editor
Inside Help Scout
Meet Help Scout's New Conversation Editor
Why Underground Printing Switched from Gmail to Help Scout
Inside Help Scout
Why Underground Printing Switched from Gmail to Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Inside Help Scout
How Ashesi University Created a School-Wide Support Center with Help Scout
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Inside Help Scout
Quarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Release Notes, March 2022: Previous conversations, user report change, and more!
Inside Help Scout
Release Notes, March 2022: Previous conversations, user report change, and more!
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Inside Help Scout
Quarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
How FlexJobs Engages Customers With Proactive Messages
Inside Help Scout
How FlexJobs Engages Customers With Proactive Messages
Build Better Customer Relationships With New Targeted Messages
Inside Help Scout
Build Better Customer Relationships With New Targeted Messages
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