Come to Help Scout
Make your next switch your last one
Support is complex enough. The last thing your help desk should do is make it even more complicated. For 15+ years, Help Scout has given growing businesses exactly what they need, without the bloat that drives up learning curves (and costs).
3 reasons 12,000+ support teams choose Help Scout
Help Scout is simple enough for new teammates to master while powerful enough to meet the needs of senior leaders. It keeps conversations the focus and lets you layer on context and tools as you need them. Whether you’re supporting customers via email, chat, social, SMS, or voice, you can bring all your channels into one place that’s built for coordinating service across teams.
“Help Scout has a low learning curve, where our team members could jump in and get started immediately…On our previous ticketing system, agents who’d been around for years still had trouble navigating the tool and understanding results.”
- Angela Cobble, Sr. Manager of Support at Switcher
Read about their 1-day Intercom migration
If your team has a dedicated person everyone turns to when it’s time to update an automation, it’s probably too complicated. In Help Scout, anyone with the proper permissions can build a workflow in seconds. Applying the right tags, escalating VIPs, updating statuses — all the little actions your team has to do can happen in the background so they stay focused on real work.
“We did eight figures in revenue last year, and we're on pace to double that this year because of how efficient we've gotten with Help Scout.”
- Sean Freedman, President at Freightzy
Read about their switch from Hubspot
Help Scout’s Compass AI agent is designed to help even the highest standards scale. Within seconds, each reply goes through 49 checks to ensure it’s accurate, helpful, and written in the right tone. When sensitive requests you’d rather your team handle come in, Compass instantly escalates them to the right person or team with full context.
“Help Scout helps us strike that balance of empowering customers to find answers on their own, while making sure our team is right there when they need us.”
- Luke Tristani, Director of Onboarding & Success at eCatholic
Read about their switch from Intercom
How does Help Scout compare to other support platforms?
Straightforward, affordable pricing
Help Scout puts the features your team reaches for daily in plans from $25 per user and keeps per-user costs well below average on higher tiers. Compared to platforms like Zendesk, Help Scout can be $19–$94 less per user.
Transition in days, not a quarter
Switching tools usually means a project plan, IT tickets, and a month or two where the team’s treading water in the queue. Not with Help Scout. Most teams are up and running within a day and fluent within a week.
Lower AI costs
Help Scout’s Compass AI agent costs $0.75 each time it resolves a conversation on its own, and nothing if it escalates to your team. Intercom charges $0.99 per resolution, Front $0.89, and Zendesk’s add-on resolutions start at $1.50.
Support you never have to chase down
Your team can reach support 24/6, no premium tier required. Independent review sites agree, with Help Scout support scoring a 9.1 out of 10 on G2 and 4.4 out of 5 for value on Capterra, both among the highest in the category.
Looking at a specific platform?
Compare prices, features, and more head to head.
How long does it take to move to Help Scout?
Most migrations happen within hours or a couple days, and teams become power users within a week.
Add your team
Before you kick off the migration, everyone can experiment on test conversations without the pressure of responding to real customers.
Connect your support channels
Point your email addresses, social accounts, and any other channels at Help Scout and messages will flow to your Inbox automatically. Most teams can do it in a few clicks without any help from IT.
Bring your history over
Help Scout imports your conversations, customer profiles, and tags automatically so you don’t have to start from scratch. You can even run a sample import of 100 conversations to see how everything looks before the full move.
Make it yours
Build workflows, add saved replies, and tailor your workspace to fit your support style. This is a great opportunity for all the housekeeping you haven’t had time to get to in your current system.
Take the next step.
Whether you want to go straight to a test drive or ease your way in, you have multiple options that simplify switching.
Frequently asked questions
No, your current support platform can keep running while Help Scout imports your conversation history in the background. This means your team can work without interruption right up until you connect your support email address so you’re not stuck juggling 2 systems at once. If any new conversations come in during your import, you can easily forward them.
Help Scout has 3 plans (Standard, Plus, and Pro) that each charge a per-user price on a monthly or annual basis. If you use Compass AI agent to handle conversations, you’ll pay a flat fee of $0.75 per resolution (with discounts available if you prepay).
Check out the Pricing page to see which plan is right for you.
Yes, all paid plans come with additional Inboxes and allow you to add even more for $10/month each. This comes in handy if you serve multiple customer bases, manage multiple email addresses, or want to give other departments their own Inboxes.
Yes, all plans come with at least one Docs site, our knowledge base that supports help articles, videos, custom code, and more. You can import existing articles automatically from certain platforms like Zendesk, or use the Help Scout API to bring them over.
You can manage email, live chat, Instagram, Messenger, SMS, and WhatsApp all from the same or multiple Inboxes. Phone support is also available via integration with Aircall.
All plans also allow you to create a knowledge base site with help articles for your customers.
Help Scout connects to over 100 popular platforms, including HubSpot, Jira, Linear, Salesforce, and more. Search the full directory.
Ready to go?
