Photo: Andrea Kayal

Blog Author

Andrea Kayal

Andrea is the CRO at Help Scout where she leverages her two decades of sales and marketing experience to drive our product-led growth engine. She’s passionate about empowering women and LGBTQ groups and building high-performing teams.

Posts by Andrea

The Impact of Great Support on Revenue
Growth & Culture
The Impact of Great Support on Revenue
Help Scout Has Acquired SupportAgent.ai
Inside Help Scout
Help Scout Has Acquired SupportAgent.ai

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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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Customer Service

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The 4 Bucket System for Support
Articles
The 4 Bucket System for Support
The Ultimate Guide to SaaS Customer Support in 2025
Tips & Templates
The Ultimate Guide to SaaS Customer Support in 2025
Noticing the Small Wins
Articles
Noticing the Small Wins
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