Blog Author

Anna Brozek

Anna is the former CEO of Big Cartel and previously led their support team of 10 people, servicing over 500,000 store owners. Find her on Twitter and LinkedIn.

Posts by Anna

Why All Hands Support Didn’t Work for Our Company

Why All Hands Support Didn’t Work for Our Company

Anna Brozek, former CEO at Big Cartel, explains why the company tried and eventually ended the practice of all hands support.

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Product

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

Introducing SLAs: Bring response targets into the Inbox

Introducing SLAs: Bring response targets into the Inbox

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Customer Service

6 Examples of Excellent Customer Service in Healthcare

Customer Service

6 Examples of Excellent Customer Service in Healthcare

9 Tips for Delivering Effective International Customer Service

Customer Service

9 Tips for Delivering Effective International Customer Service

The 8 Best AI Support Agents for Financial Services in 2026

Customer Service

The 8 Best AI Support Agents for Financial Services in 2026

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