Blog Author

Bronwyn Gruet

Bronwyn is an alum of Help Scout. She has an abiding passion for visual storytelling, and loves making things that delight people. She lives in North Carolina with her husband and two calico cats. Find her on Twitter and Instagram.

Posts by Bronwyn

Growth & Culture

Illustrating the Help Scout Brand

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.

Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Discover the latest in...

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

The Dutch Supermarket Selling Slower Service on Purpose

The Dutch Supermarket Selling Slower Service on Purpose

Delivering Great Customer Service in Banking and Finance

Customer Service

Delivering Great Customer Service in Banking and Finance

Product

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo