Blog Author

Bronwyn Gruet

Bronwyn is an alum of Help Scout. She has an abiding passion for visual storytelling, and loves making things that delight people. She lives in North Carolina with her husband and two calico cats. Find her on Twitter and Instagram.

Posts by Bronwyn

Inside Help Scout

Illustrating the Help Scout Brand

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.

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Growth & Culture

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Customer Engagement

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Customer Service

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Leading Service

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Scaling Service

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Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

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Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

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