Photo: Cameron Mitchell

Blog Author

Cameron Mitchell

Cameron is a Senior Technical Support Specialist at Help Scout, with a background in product operations and enablement. Outside of making resources and coordinating product launches, you can find Cameron riding bikes, drinking espresso, and making friends in Philadelphia. Connect with him on LinkedIn.

Posts by Cameron

Beyond the Biscoff: Thoughts on Building Customer Loyalty
The Supportive

Beyond the Biscoff: Thoughts on Building Customer Loyalty

When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.

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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Customer Service

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31 Excellent Help Desk Tools for Every Use Case and Budget
Customer Service
31 Excellent Help Desk Tools for Every Use Case and Budget
The 5 Best Customer Support Issue Tracking Software in 2026
Customer Service
The 5 Best Customer Support Issue Tracking Software in 2026
Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
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Product

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Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
Bring Calls and SMS Into Help Scout With Aircall
Product
Bring Calls and SMS Into Help Scout With Aircall
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