Photo: Craig Stoss

Blog Author

Craig Stoss

With over 25 years of customer-facing experience collaborating with companies in 30+ countries, Craig has developed a deep understanding of customers’ expectations for their vendors. He has worked with customers across ecommerce, health care, edtech, and SaaS industries. Craig spends his free time cheering on the Detroit Tigers and building Lego with his sons. You can see all of Craig’s content at Stoss.ca.

Posts by Craig

Improving CX by Overcoming the Challenges of AI Support
The Supportive
Improving CX by Overcoming the Challenges of AI Support
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
3 Strategies for Scaling Up to 24-Hour Customer Service
The Supportive
3 Strategies for Scaling Up to 24-Hour Customer Service

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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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