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Posts by Help Scout

Help Scout is the most intuitive customer support platform for growing businesses. It brings context, collaboration, and AI inside the flow of support so teams can deliver fast, exceptional support at scale.

Explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!

Posts by Help Scout

Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
Bring Calls and SMS Into Help Scout With Aircall
Product
Bring Calls and SMS Into Help Scout With Aircall
Help Scout is Now Available in AWS Marketplace
Product
Help Scout is Now Available in AWS Marketplace
Help Scout Announces Partnership with TD SYNNEX
Product
Help Scout Announces Partnership with TD SYNNEX
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Product
Help Scout’s Shopify Integration: More Functionality At Your Fingertips
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Product
Quarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
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7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
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Customer Service

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The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
7 Ways to Improve Customer Service in Property Management
Customer Service
7 Ways to Improve Customer Service in Property Management
The 8 Best Tenant Communication Tools in 2026
Customer Service
The 8 Best Tenant Communication Tools in 2026
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Growth & Culture

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Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
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