Photo: Jack Nagel

Blog Author

Jack Nagel

Jack Nagel is a former Growth Marketer at Help Scout. Connect with him on LinkedIn.

Posts by Jack

How Brain.fm Achieved a 95% CSAT Score With Help Scout
Inside Help Scout
How Brain.fm Achieved a 95% CSAT Score With Help Scout
Customer Story: Upstream Tech
Inside Help Scout
Customer Story: Upstream Tech
Customer Story: GrowSurf
Inside Help Scout
Customer Story: GrowSurf

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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Customer Service

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Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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