Blog Author

Jack Nagel

Jack Nagel is a former Growth Marketer at Help Scout. Connect with him on LinkedIn.

Posts by Jack

How Brain.fm Achieved a 95% CSAT Score With Help Scout

How Brain.fm Achieved a 95% CSAT Score With Help Scout

Upstream Tech

Upstream Tech

Customer Story: GrowSurf

Customer Story: GrowSurf

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Product

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

Introducing SLAs: Bring response targets into the Inbox

Introducing SLAs: Bring response targets into the Inbox

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

Introducing AI Agents: A More Intuitive Way To Manage AI Answers

Customer Service

The 7 Best Help Desk Software for Education in 2026

Customer Service

The 7 Best Help Desk Software for Education in 2026

7 Ways to Improve Customer Service in Property Management

Customer Service

7 Ways to Improve Customer Service in Property Management

The 8 Best Tenant Communication Tools in 2026

Customer Service

The 8 Best Tenant Communication Tools in 2026

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

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