Photo: Jake Bartlett

Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
The 7 Best Ecommerce Chatbots for Online Shops
Customer Service
The 7 Best Ecommerce Chatbots for Online Shops
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery
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How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
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Customer Service

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Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
Stop Wasting Happy Customer Reviews
The Supportive
Stop Wasting Happy Customer Reviews
The 10 Best Free Ticketing Systems for Support & IT (2026)
Customer Service
The 10 Best Free Ticketing Systems for Support & IT (2026)
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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