Photo: Jake Bartlett

Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The 7 Best Ecommerce Chatbots for Online Shops in 2025
Customer Service
The 7 Best Ecommerce Chatbots for Online Shops in 2025
Improve Experience with Customer Service Automation
Customer Service
Improve Experience with Customer Service Automation
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Customer Service

View All Posts
Sales Tips for Support Pros
The Supportive
Sales Tips for Support Pros
The 7 Best Ecommerce Live Chat Software in 2025
Customer Service
The 7 Best Ecommerce Live Chat Software in 2025
How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
View All Posts
06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Listen First, Design Later
Product
Listen First, Design Later
View All Posts

Growth & Culture

View All Posts
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes