Photo: Jake Bartlett

Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
The 7 Best Ecommerce Chatbots for Online Shops in 2025
Customer Service
The 7 Best Ecommerce Chatbots for Online Shops in 2025
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery
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How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
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Help Scout's 2025 Fall Seasonal Release
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Help Scout's 2025 Fall Seasonal Release
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Growth & Culture

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Help Scout Unscripted: Relaxation
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Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
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Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
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Help Scout Unscripted: TV Shows
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Customer Service

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The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
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