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Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The 8 Best Ecommerce Chatbots for Online Shops in 2025
Customer Service
The 8 Best Ecommerce Chatbots for Online Shops in 2025
Improve Experience with Customer Service Automation
Customer Service
Improve Experience with Customer Service Automation
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery

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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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