Photo: Jake Bartlett

Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Get our best content in your inbox

All the tips, stories, and resources you could ever need or want — straight to your email!

Your privacy matters! Help Scout only uses this info to send content and updates. You may unsubscribe anytime. View our privacy policy for more.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Works Best When
Product Tutorials
Help Scout Works Best When
Delivering More Customer Delight, Not More AI Hype
Product Updates
Delivering More Customer Delight, Not More AI Hype
The Need for Speed: A Quick Way to Improve React Testing Times
Engineering
The Need for Speed: A Quick Way to Improve React Testing Times
View All Posts

Customer Service

View All Posts
Chatbots vs. Conversational AI: Understanding the Difference
Software & Systems
Chatbots vs. Conversational AI: Understanding the Difference
51:21
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
59:24
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
View All Posts

Growth & Culture

View All Posts
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Customer Driven: The Meaning Behind Customer-Centric Strategies
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes