Photo: Jake Bartlett

Blog Author

Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The Beginner's Guide to Customer Service Automation in 2026
Customer Service
The Beginner's Guide to Customer Service Automation in 2026
The 7 Best Ecommerce Chatbots for Online Shops
Customer Service
The 7 Best Ecommerce Chatbots for Online Shops
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery
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Customer Service

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9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
5 Lessons Learned on The Supportive Season 2
Customer Service
5 Lessons Learned on The Supportive Season 2
The 7 Best Help Desk Software for Education in 2026
Customer Service
The 7 Best Help Desk Software for Education in 2026
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Live Event
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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