Blog Author

Jordan Vanden Heuvel

Posts by Jordan

How Castiron Helps Thousands of Customers With a Two-Person Support Team
Product

How Castiron Helps Thousands of Customers With a Two-Person Support Team

Learn about Castiron's success using Help Scout.

Read more
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Customer Service

View All Posts
How Kristi Created Her Own Customer Success Job
Customer Service
How Kristi Created Her Own Customer Success Job
6 Examples of Excellent Customer Service in Healthcare
Customer Service
6 Examples of Excellent Customer Service in Healthcare
9 Tips for Delivering Effective International Customer Service
Customer Service
9 Tips for Delivering Effective International Customer Service
View All Posts

Product

View All Posts
Live Event7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Introducing SLAs: Bring response targets into the Inbox
Product
Introducing SLAs: Bring response targets into the Inbox
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
Product
Introducing AI Agents: A More Intuitive Way To Manage AI Answers
View All Posts

Growth & Culture

View All Posts
AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes

Free 15-day TrialGet a Demo