Blog Author

Josh Brown

Josh is the Content and Community Manager at Fieldboom, which provides an all-in-one lead capture and customer feedback solution to help with growing your business faster. Connect with him on Twitter and LinkedIn.

Posts by Josh

Customer Service + Marketing = Improved Customer Experience

Growth & Culture

Customer Service + Marketing = Improved Customer Experience

Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how.

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Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Support Team Mailbag: Reducing Turnaround Time

Product Tutorials

Support Team Mailbag: Reducing Turnaround Time

Customer Service

8 Actionable Live Chat Metrics to Start Tracking Today

Leading Service

8 Actionable Live Chat Metrics to Start Tracking Today

Help Scout vs. Zendesk: A Deep-Dive Comparison

Software & Systems

Help Scout vs. Zendesk: A Deep-Dive Comparison

Reframing AI Chatbots as Self-Service Tools

Reframing AI Chatbots as Self-Service Tools

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Hiring & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Building Connections at Help Scout’s Rome Retreat

Growth & Culture

Building Connections at Help Scout’s Rome Retreat

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