Photo: Juan Pablo Lomeli Diaz

Blog Author

Juan Pablo Lomeli Diaz

Juan Pablo is a Senior JavaScript Engineer at Help Scout, where he works mostly on design system things. Outside of pushing pixels, you’ll find Juan Pablo in places like Tokyo, Athens, or anywhere else his travels may lead. Connect with him on LinkedIn.

Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
View All Posts

Customer Service

View All Posts
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
Stop Wasting Happy Customer Reviews
The Supportive
Stop Wasting Happy Customer Reviews
The 10 Best Free Ticketing Systems for Support & IT (2026)
Customer Service
The 10 Best Free Ticketing Systems for Support & IT (2026)
View All Posts

Growth & Culture

View All Posts
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes