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Blog Author

Justin Wolfe

Justin is a JavaScript Engineer at Help Scout, with a background in product support and support engineering. Outside of building features and fixing bugs, you can find Justin playing guitar, making erasure poetry, and watching reality TV in Portland, Oregon. Email him here.

Posts by Justin

Do You Actually Need a Local Environment?
Growth & Culture

Do You Actually Need a Local Environment?

Testing code isn't just for developers! Designers, product managers, QA specialists, and support team members all benefit from the ability to test. Learn how one engineer used a "Learn Something Day" to make testing more accessible to the broader Help Scout team.

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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Hiring & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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