Blog Author

K'Shelle Waller

K’Sheller Waller is a product manager at Help Scout. When not working, she can be found creating something — whether it’s a software app, sewing a new coat, or making a new recipe from her favorite cookbook.

Posts by K'Shelle

Product

Navigating Change Management: Transitioning to Inbox 2

This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.

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Posts by K'Shelle

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