Photo: Katharine Lucic

Blog Author

Katharine Lucic

Katherine is Help Scout product marketing alum. Outside of work, you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction. Connect with her on LinkedIn.

Posts by Katharine

Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
How Help Scout Fueled BoxHero’s Global Expansion
Product
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Product
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Product
Help Scout Joins the Shopify Plus Certified App Program
Switcher
Product
Switcher
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