Photo: Katharine Lucic

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Katharine Lucic

When Katharine isn’t working to delight customers at Help Scout you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction.

Posts by Katharine

Building Connections at Help Scout’s Rome Retreat
Inside Help Scout
Building Connections at Help Scout’s Rome Retreat
Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
How Help Scout Fueled BoxHero’s Global Expansion
Inside Help Scout
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Inside Help Scout
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Inside Help Scout
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

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Inside Help Scout

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Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Customer Service

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Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
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