Photo: Katharine Lucic

Blog Author

Katharine Lucic

When Katharine isn’t working to delight customers at Help Scout you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction.

Posts by Katharine

Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
How Help Scout Fueled BoxHero’s Global Expansion
Product
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Product
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Product
Help Scout Joins the Shopify Plus Certified App Program
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Product
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

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Listen First, Design Later
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Help Scout Using Help Scout: The Marketing Edition
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Support Team Mailbag: Reducing Turnaround Time
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How to Build a Great Remote Company Culture
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Experimenting With AI: Are Vibes All You Need?
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