Photo: Katharine Lucic

Blog Author

Katharine Lucic

When Katharine isn’t working to delight customers at Help Scout you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction.

Posts by Katharine

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Inside Help Scout

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.

Read more

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Help Scout Announces Partnership with TD SYNNEX
Product Updates
Help Scout Announces Partnership with TD SYNNEX
Why We Redesigned Inbox
Behind the Scenes
Why We Redesigned Inbox
Navigating Change Management: Transitioning to Inbox 2
Inside Help Scout
Navigating Change Management: Transitioning to Inbox 2
View All Posts

Growth & Culture

View All Posts
57:35
Conversation Corner: Making Support a Whole Company Sport
Customer Engagement
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
Customer Engagement
Creating Champions: A Guide to Effective Customer Advocacy
How To Create an Outstanding Ecommerce Knowledge Base
Ecommerce
How To Create an Outstanding Ecommerce Knowledge Base
View All Posts

Customer Service

View All Posts
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Improving CX by Overcoming the Challenges of AI Support
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo