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Blog Author

Kristi Thompson

Kristi is on the customers team at Help Scout and enjoys shaping company culture through projects such as Whole Company Support. She loves to travel and visit coffee shops while working remotely.

Posts by Kristi

Leveraging Transferable Skills for a Career Change
The Supportive
Leveraging Transferable Skills for a Career Change
Help Scout Using Help Scout: Tags and Custom Fields
Product
Help Scout Using Help Scout: Tags and Custom Fields
Help Scout Using Help Scout: Saved Replies
Product
Help Scout Using Help Scout: Saved Replies
7 Tips for Becoming a SaaS Support Professional
The Supportive
7 Tips for Becoming a SaaS Support Professional
Inside Help Scout: How We Implement Whole Company Support
Growth & Culture
Inside Help Scout: How We Implement Whole Company Support
How to Communicate Ideas Effectively
Growth & Culture
How to Communicate Ideas Effectively

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Customer Service

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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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