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Blog Author

Mark Sherwood

Mark is an experienced customer experience leader and CX consultant, specializing in developing CX teams and innovative CX strategies.

Posts by Mark

The 10 Best Ecommerce Help Desks: 2025 Buyer's Guide
Growth & Culture

The 10 Best Ecommerce Help Desks: 2025 Buyer's Guide

Compare the 10 best ecommerce help desks that streamline support, automate workflows, and integrate with Shopify, WooCommerce, and Amazon.

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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Customer Service

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Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
Articles
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Articles
The Supportive Podcast Wraps-Up Season 1
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
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