Photo: Megan Kopalasingam

Blog Author

Megan Kopalasingam

Megan is a product marketer and tech enthusiast. Outside of work, you can find Megan hosting a game night, reading, or cuddling with her pups, Dallas and Cooper. Connect with her on Twitter and Linkedin.

Posts by Megan

Help Scout's AI Features: Deliver Better Support, Faster
Customer Service
Help Scout's AI Features: Deliver Better Support, Faster
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Product
What’s New in the Inbox: AI Drafts, Snooze, Send Later, and More
Quarterly Release Notes: AI, Shopify, Instagram, and More
Product
Quarterly Release Notes: AI, Shopify, Instagram, and More
Bring Instagram Conversations Into Help Scout
Product
Bring Instagram Conversations Into Help Scout
 Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Product
Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Product
Quarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Litmus Boosts Customer Retention Rate by 26% with Help Scout
Product
Litmus Boosts Customer Retention Rate by 26% with Help Scout
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Help Scout's 2025 Fall Seasonal Release
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How to Build a Great Remote Company Culture
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Designing a Great Contact Us Page: 20 Inspiring Examples
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Designing a Great Contact Us Page: 20 Inspiring Examples
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7 Ways To Improve Your Customer Service Response Times
The 8 Best 100% Free Zendesk Alternatives in 2025
Customer Service
The 8 Best 100% Free Zendesk Alternatives in 2025
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