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Rick Denton

Rick Denton believes the best meals are served outside and require a passport. With EX4CX, Execution for Customer Experience, Rick helps companies start listening to their customers and create great experiences for every customer, every time.

Posts by Rick

7 Key Customer Experience Metrics, From Basic to Advanced
Customer Service
7 Key Customer Experience Metrics, From Basic to Advanced
Customer Experience vs. Customer Success: Explained
Customer Service
Customer Experience vs. Customer Success: Explained
4 Simple Tips for Crafting an Ideal B2B Customer Experience
Customer Service
4 Simple Tips for Crafting an Ideal B2B Customer Experience
6 Customer Experience Books Every Founder Should Read
Customer Service
6 Customer Experience Books Every Founder Should Read
CX Fitness: Conducting a Customer Experience Analysis
Customer Service
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Experience Team: 4 Questions to Ask
Customer Service
Creating a Customer Experience Team: 4 Questions to Ask
How to Get Started Delivering Proactive Customer Service
Customer Service
How to Get Started Delivering Proactive Customer Service

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Experimenting With AI: Are Vibes All You Need?
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Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
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Our Latest Experiment: Delight Labs
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Customer Service

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8 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Zendesk: A Deep-Dive Comparison
Help Scout's AI Features: Deliver Better Support, Faster
Software & Systems
Help Scout's AI Features: Deliver Better Support, Faster
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Inside Help Scout

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Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product Tutorials
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product Tutorials
Support Team Mailbag: Reducing Turnaround Time
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