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Blog Author

Sarah Chambers

Sarah is a customer service consultant and the founder of Supported Content. When she’s not arguing about customer service, she’s usually outdoors rock climbing or snowboarding. Follow her on Twitter to keep up with her adventures.

Posts by Sarah

What's the Best Free Live Chat Software? 9 Top Options
Customer Service
What's the Best Free Live Chat Software? 9 Top Options
6 Customer Centricity Examples To Use In Your Business
Customer Service
6 Customer Centricity Examples To Use In Your Business
7 Foundational Customer Experience Best Practices
Customer Service
7 Foundational Customer Experience Best Practices
Customer Perception and How to Manage It Effectively
Growth & Culture
Customer Perception and How to Manage It Effectively
How to Improve Customer Loyalty With Customer Effort Score
Customer Service
How to Improve Customer Loyalty With Customer Effort Score
A Founder’s Guide to Building a Customer-Focused Company
Customer Service
A Founder’s Guide to Building a Customer-Focused Company
5 Ways to Automate Support Without Degrading Service
Customer Service
5 Ways to Automate Support Without Degrading Service
9 Example Customer Service Goals for Your 2025 Strategy
Customer Service
9 Example Customer Service Goals for Your 2025 Strategy
4 Meaningful Customer Satisfaction Metrics, Compared
Customer Service
4 Meaningful Customer Satisfaction Metrics, Compared
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Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
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Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
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Growth & Culture

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Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
Our Latest Experiment: Delight Labs
Growth & Culture
Our Latest Experiment: Delight Labs
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