Photo: Steph Lundberg

Blog Author

Steph Lundberg

Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Posts by Steph

A Practical Approach to AI Transparency
Customer Service
A Practical Approach to AI Transparency
Why Great Customer Service Isn’t Just Important, It's a Necessity
Customer Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
Customer Service
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Conversational AI for Customer Service: How To Get It Right
Customer Service
Conversational AI for Customer Service: How To Get It Right

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