Blog Author
Steph Lundberg
Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
Posts by Steph
The Beginner's Guide to Customer Service Automation in 2026
A Practical Approach to AI Transparency
Why Great Customer Service Isn’t Just Important, It's a Necessity
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Conversational AI for Customer Service: How To Get It Right
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