Blog Author

Stephanie Gonzaga

Stephanie tackles each day with an obsession for good writing and amazing customer service. Connect with her on Twitter and LinkedIn.

Posts by Stephanie

Customer Support vs. Customer Success: Explained

Customer Service

Customer Support vs. Customer Success: Explained

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.

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Customer Service

How Kristi Created Her Own Customer Success Job

Customer Service

How Kristi Created Her Own Customer Success Job

6 Examples of Excellent Customer Service in Healthcare

Customer Service

6 Examples of Excellent Customer Service in Healthcare

9 Tips for Delivering Effective International Customer Service

Customer Service

9 Tips for Delivering Effective International Customer Service

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Product

Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions

Introducing SLAs: Bring response targets into the Inbox

Introducing SLAs: Bring response targets into the Inbox

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