Photo: Tim Jordan

Blog Author

Tim Jordan

Tim is a Sr. Manager of Customer Support at Cars.com and a writer for Supported Content. When he’s not busy leading his team, you’ll find him spending time with his wife and two daughters, usually on some Disney-related activity. He also blogs about personal finance at Atypical Finance.

Posts by Tim

21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
Data Quality: Why It’s Key To AI Support
The Supportive
Data Quality: Why It’s Key To AI Support
Ticket Handling: Best Practices for Better Support
Customer Service
Ticket Handling: Best Practices for Better Support
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Introducing SLAs: Bring response targets into the Inbox
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The 7 Best Help Desk Software for Education in 2026
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7 Ways to Improve Customer Service in Property Management
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