The Help Scout Blog

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

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8 Free Customer Satisfaction Survey Templates
Customer Service8 Free Customer Satisfaction Survey Templates

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.

If customer service were really superheroes
Customer ServiceIf customer service were really superheroes

We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes....but what if they really were heroes...

Email vs. Live Chat Support
Customer ServiceEmail vs. Live Chat Support

One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.

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Editor's Picks

How to Scale Customer Support Without Compromising Service
Customer ServiceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

How to Hire for Customer Service: A Step-by-Step Guide
Customer ServiceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the strength of your organization. Learn how to hire for customer service.

How to Build a Thriving Support Team and Department from Scratch
Customer ServiceHow to Build a Thriving Support Team and Department from Scratch

Follow these 7 foundational steps to build a brand new support department or maximize the success of your existing customer support team.

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Customer Service

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8 Free Customer Satisfaction Survey Templates
Customer Service8 Free Customer Satisfaction Survey Templates

Uncover eight free customer satisfaction survey templates and how to glean insights after your customers respond.

If customer service were really superheroes
Customer ServiceIf customer service were really superheroes

We don't need customer service heroes. We need customer-centric companies producing predictable service outcomes....but what if they really were heroes...

Email vs. Live Chat Support
Customer ServiceEmail vs. Live Chat Support

One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.

View More Posts

Growth & Culture

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10 Practical Ways to Increase Team Productivity
Growth & Culture10 Practical Ways to Increase Team Productivity

Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.

Customer Onboarding: Steps, Examples, and Best Practices
Growth & CultureCustomer Onboarding: Steps, Examples, and Best Practices

A detailed guide to creating a customer onboarding process, with best practices to help customers achieve success with your product.

7 Key Customer Experience Metrics, From Basic to Advanced
Growth & Culture7 Key Customer Experience Metrics, From Basic to Advanced

Discover 7 basic, next-level, and intriguing customer experience metrics that will help you measure and improve CX at your company.

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Inside Help Scout

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Bring Your Whole Company Closer to Your Customers With Light Users
Inside Help ScoutBring Your Whole Company Closer to Your Customers With Light Users

With light users, you can easily tag in teammates from across your business to collaborate on conversations in Help Scout, and unlock valuable customer data along the way.

How RealtyNinja Used Help Scout to Scale Their Support Operations
Inside Help ScoutHow RealtyNinja Used Help Scout to Scale Their Support Operations

Help Scout is a fantastic support tool, but that’s not all it is. Learn the many ways the RealtyNinja team uses Help Scout to better their business.

Help Scout & Census: Sync trusted data to delight customers and reduce churn
Inside Help ScoutHelp Scout & Census: Sync trusted data to delight customers and reduce churn

Today we’re thrilled to announce our partnership with Census, a supercharged operational analytics tool that syncs data from your warehouse into all your business tools, allowing teams to act and automate with confidence. 

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