The most delightful site
right within reach
Beacon is a messaging tool that makes it faster and easier for customers to get help. A more visible team and answers in-context? Now that’s what we call helpful.
Any time, any place
Offer the right help at the right time by tailoring guidance *wherever* in your app or on your site.
Live, async, or on-demand
Give customers more power over their own journey with options to chat, email, or read help articles in real time.
Never miss a moment
Proactive alerts and in-app surveys help you build lasting relationships by keeping customers engaged.
Pop-ups? More like power-ups
Have help articles. Will travel.
Make your docs easy to browse anywhere, whether that’s on your site or in app. Those FAQs will get answered instantly instead of crowding your inbox.
Live chat — no bots about it.
Give real-time real-life support with live chat. Behind the scenes, chats feed into your shared inbox which makes assigning and collaborating easy.
Think outside of your inbox.
Get ahead with proactive messaging. Invite customers to chat, share important news, and start conversations. Not being a wallflower has its perks.
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It’s all about options
Guide customers down a self-service path, encourage visitors to chat, display email contact forms, or all of the above. With Beacon modes, you’ve got options.
Customizations galore
Beacon is flexible and lets you create an on-brand messaging experience. Add your colors, your teammates, and more to spruce the place up.
Turning on live chat via Beacon has helped us answer real-time questions from customers who are shopping on the website.
We saw a 122% increase in Docs views using Beacon, which reduced our support volume by 58%. We’ve maintained a CSAT above 90 the entire time.
Customers who interact with our support team within their first three months are retained at a 26% higher rate.
Get flexible without stretching resources
Small teams can make a bigger impact with an all-in-one messaging tool.
