Customer Service

The 10 Best AI Chatbots for Customer Service in 2025
Software & Systems
The 10 Best AI Chatbots for Customer Service in 2025
Criticism in Customer Support
Articles
Criticism in Customer Support
Companion Planting for Diversity in Support
Articles
Companion Planting for Diversity in Support
1:02:43
Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
Formatting Tips to Improve Your Knowledge Base Articles
Tips & Templates
Formatting Tips to Improve Your Knowledge Base Articles
49:58
How mTuitive Helps People Get Better, Faster
Customer Stories
How mTuitive Helps People Get Better, Faster
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
Knowledge Base Maintenance: A Practical Framework
Scaling Service
Knowledge Base Maintenance: A Practical Framework
How AI Can Help You Deliver Multilingual Support
Scaling Service
How AI Can Help You Deliver Multilingual Support
It's Groundhog Day in the Queue, Again
Articles
It's Groundhog Day in the Queue, Again
Data Quality: Why It’s Key To AI Support
Scaling Service
Data Quality: Why It’s Key To AI Support
What's the Best AI Customer Support Software? Top 9 Tools
Software & Systems
What's the Best AI Customer Support Software? Top 9 Tools
Ticket Handling: Best Practices for Better Support
Leading Service
Ticket Handling: Best Practices for Better Support
How to Build and Maintain an AI Knowledge Base
Scaling Service
How to Build and Maintain an AI Knowledge Base
A Practical Approach to AI Transparency
Scaling Service
A Practical Approach to AI Transparency
AI and the Race for the Light
Articles
AI and the Race for the Light
How to Create a Predictive Customer Service Strategy (and Why You Should)
Leading Service
How to Create a Predictive Customer Service Strategy (and Why You Should)
Understanding AI Ticket Routing: Benefits and Challenges
Scaling Service
Understanding AI Ticket Routing: Benefits and Challenges
Improving CX by Overcoming the Challenges of AI Support
Leading Service
Improving CX by Overcoming the Challenges of AI Support
Building a Future in Support: The Demand for AI Skills
Support Careers
Building a Future in Support: The Demand for AI Skills
Smile, You’re in an AI Photo
Articles
Smile, You’re in an AI Photo
Ticket Tagging Made Easy: Tips and Best Practices
Leading Service
Ticket Tagging Made Easy: Tips and Best Practices
What Is Customer Service? Help Scouts Weigh In
Leading Service
What Is Customer Service? Help Scouts Weigh In
Why Great Customer Service Isn’t Just Important, It's a Necessity
Leading Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
Improve Experience with Customer Service Automation
Scaling Service
Improve Experience with Customer Service Automation
51:21
Navigating the Hype: Staying Customer-First in an AI-Enabled World
Customer Service
Navigating the Hype: Staying Customer-First in an AI-Enabled World
59:24
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
AI Ticketing Systems: Features, Benefits, and the 7 Best Tools
Software & Systems
AI Ticketing Systems: Features, Benefits, and the 7 Best Tools
How 11 Companies Are Using AI for Customer Service
Scaling Service
How 11 Companies Are Using AI for Customer Service
Between Two Borgs
Articles
Between Two Borgs
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Leading Service
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
Catch Me if You Can
Articles
Catch Me if You Can
The 17 Best Customer Service Software in 2025 (Free & Paid)
Software & Systems
The 17 Best Customer Service Software in 2025 (Free & Paid)
The 8 Best HIPAA-Compliant Ticketing Systems in 2025
Software & Systems
The 8 Best HIPAA-Compliant Ticketing Systems in 2025
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
Articles
First Impressions Last
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
Articles
The Name of the Rose
Using AI for Email Writing: The 9 Best Tools
Software & Systems
Using AI for Email Writing: The 9 Best Tools
When Support Teams are Blamed for Product Problems
Articles
When Support Teams are Blamed for Product Problems
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
How to Use AI for Live Chat + 5 Tools To Consider
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
AI and the Gravity of Mediocrity
Scaling Service
AI and the Gravity of Mediocrity
53:01
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Navigating a Support Career in an AI-Powered World
Support Careers
Navigating a Support Career in an AI-Powered World
The 21 Best Instagram Tools for Business Growth (2025)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2025)
A Very Help Scout Thanksgiving
Articles
A Very Help Scout Thanksgiving
4 Diverse AI Chatbot Examples for Great Customer Service
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
Conversational AI for Customer Service: How To Get It Right
Scaling Service
Conversational AI for Customer Service: How To Get It Right
7 Customer Service Resume Examples + Best Practices
Tips & Templates
7 Customer Service Resume Examples + Best Practices
Live Event
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Common Customer Complaints: 8 Examples and Solutions
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
Customer Service Week: What It Is and Ways to Celebrate
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
Inside Support: Q&A with Support Leader Brittany Ferguson
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
Navigating Product Changes in SaaS Support
Articles
Navigating Product Changes in SaaS Support
How to Create a Jira Ticketing System
Software & Systems
How to Create a Jira Ticketing System
The 7 Best CRM Platforms Compared (2025)
Software & Systems
The 7 Best CRM Platforms Compared (2025)
First Impressions Are Fast Impressions
Articles
First Impressions Are Fast Impressions
The 11 Best Issue Tracking Software for Customer Support Teams
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
The Best Shopify Customer Service Apps: 8 Options for 2025
Software & Systems
The Best Shopify Customer Service Apps: 8 Options for 2025
How To Be Heard By Your Product Team
Leading Service
How To Be Heard By Your Product Team
Building Stronger Customer Relationships
Customer Engagement
Building Stronger Customer Relationships
The 10 Best Customer Experience Software Options on the Market (2025)
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2025)
Going off Script
Articles
Going off Script
17 Great Customer Service Examples to Inspire You
Tips & Templates
17 Great Customer Service Examples to Inspire You
Customer Service Management: How to Develop an Effective Strategy
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Live Event
Help Scout + AI = Better Customer Support
Customer Engagement
Help Scout + AI = Better Customer Support
Building a Customer-Centric Ecommerce Business: The Complete Guide
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Live Event
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
The 8 Best HIPAA-Compliant Messaging Apps
Software & Systems
The 8 Best HIPAA-Compliant Messaging Apps
Comparing SaaS and Ecommerce Support
Ecommerce
Comparing SaaS and Ecommerce Support
Paid SaaS Support: How To Offer It and Why It Matters
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
26 Customer Service Interview Questions (+ Interview Tips)
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
Facebook Messenger for Customer Service: The Basics
Software & Systems
Facebook Messenger for Customer Service: The Basics
37:26
Unlocking the Power of Customer Feedback with Microsurveys
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
How To Optimize Your Support Strategy for Messaging Channels
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
8 Customer Success Software Tools to Encourage Growth
Software & Systems
8 Customer Success Software Tools to Encourage Growth
Customer Engagement Software: 12 Tools to Try in 2025
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2025
44:18
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Artificial Integrity: Trust, AI, and Customer Service
Articles
Artificial Integrity: Trust, AI, and Customer Service
Make Customer Support a Team Sport with Light Users
Scaling Service
Make Customer Support a Team Sport with Light Users
Tap Into Revenue in the Queue With Light Users
Scaling Service
Tap Into Revenue in the Queue With Light Users
Want to Reduce Support Volume? Follow These 5 Steps
Customer Service
Want to Reduce Support Volume? Follow These 5 Steps
The 11 Best SaaS Knowledge Base Platforms for 2025
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2025
The 9 Best Help Scout Alternatives (Including Features and Price)
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
43:10
How to Get More Shoppers to Purchase with Messages
Customer Engagement
How to Get More Shoppers to Purchase with Messages
57:08
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Support Tactic: Isolate the Backlog
Tips & Templates
Customer Support Tactic: Isolate the Backlog
Google Groups Alternatives: 11 Great Options for Businesses
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
Using ChatGPT for Customer Service
Articles
Using ChatGPT for Customer Service
12 LiveChat Alternatives for Support Teams and Beyond
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
How Distributed Customer Service Teams Improve Each Other’s Skills
Articles
How Distributed Customer Service Teams Improve Each Other’s Skills
Help Scout vs. Intercom: A Deep-Dive Comparison
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
7 Predictions for Customer Service and Support in 2023
Articles
7 Predictions for Customer Service and Support in 2023
How To Tell if a Company Is Really Customer-Centric
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
Support Tactic: Fresh Eyes, Fresh Voice
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
Setup Guide: How to Create a Shared Inbox in Gmail
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
7 GrooveHQ Alternatives to Help your Team Scale
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
The 9 Best Kustomer Alternatives for Help Desk Tickets
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
Comparing Gorgias Alternatives: 8 Top Choices for 2025
Software & Systems
Comparing Gorgias Alternatives: 8 Top Choices for 2025
Removing customer service accents via AI: The wrong solution to a real problem
Articles
Removing customer service accents via AI: The wrong solution to a real problem
The 17 Best Help Desk Software in 2025
Software & Systems
The 17 Best Help Desk Software in 2025
The 9 Best Missive Alternatives for Team Collaboration
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
The Complete Guide to Email Management in Higher Education: Ebook
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
The Ultimate Guide to Email Management for Education
Software & Systems
The Ultimate Guide to Email Management for Education
What's the Best Email Ticketing System? Top 12 Options
Software & Systems
What's the Best Email Ticketing System? Top 12 Options
47 Pro Tips on How to Talk to Customers
Tips & Templates
47 Pro Tips on How to Talk to Customers
A Love Letter to Social Media Customer Service Pros
Articles
A Love Letter to Social Media Customer Service Pros
Help Desk vs. Service Desk: Which Is Best for You?
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
Live Chat Software for Education: The 11 Best Options
Software & Systems
Live Chat Software for Education: The 11 Best Options
6 Great Templates for Customer Onboarding Emails
Scaling Service
6 Great Templates for Customer Onboarding Emails
How To Create an Excellent Customer Engagement Strategy
Scaling Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Scaling Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Scaling Service
A Guide to Customer Success Manager Career Paths
Changing a Company Culture
Articles
Changing a Company Culture
How to Create Great Customer Feedback Email Templates
Scaling Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Scaling Service
8 Free Customer Satisfaction Survey Templates
Email vs. Live Chat Support
Software & Systems
Email vs. Live Chat Support
If Customer Service Were Really Superheroes
Articles
If Customer Service Were Really Superheroes
How to Write the Best Customer Support Manager Job Description
Scaling Service
How to Write the Best Customer Support Manager Job Description
Work For Customers, Not Personas
Scaling Service
Work For Customers, Not Personas
4 Customer Success Plan Templates and How to Use Them
Scaling Service
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Scaling Service
Customer Service Hiring: Project Ideas
Support Team Swarming Vs. Tiering
Scaling Service
Support Team Swarming Vs. Tiering
Product Support Analyst Job Description: Template and Examples
Scaling Service
Product Support Analyst Job Description: Template and Examples
9 Helpshift Alternatives for Your Customer Communication Needs
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
The 7 Best Zoho Desk Alternatives on the Market Today
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
How To Write an Auto-Reply Email: 6 Examples
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
The 8 Best LiveAgent Alternatives For Customer Support Software
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
Guiding clients to email support instead of their account managers
Articles
Guiding clients to email support instead of their account managers
7 Best Practices To Boost Your Team Collaboration
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
Is Google's LaMDA sentient, and if so would it like a job?
Articles
Is Google's LaMDA sentient, and if so would it like a job?
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Turning support requests into customer insights
Customer Engagement
Turning support requests into customer insights
The 11 Best Kayako Alternatives for Customer Support in 2025
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2025
The 9 Best HubSpot Service Hub Alternatives and Competitors
Software & Systems
The 9 Best HubSpot Service Hub Alternatives and Competitors
The 9 Best HappyFox Alternatives on the Market in 2025
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2025
03:48
Museum of Customer Support: Ancient Fast Food
Articles
Museum of Customer Support: Ancient Fast Food
The 9 Best Help Desk Software for Schools and Universities
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
How to Know When It's Time to Hire For Your Support Team
Leading Service
How to Know When It's Time to Hire For Your Support Team
Step-By-Step Guide: Measuring Customer Service ROI
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
18 Higher Education Email Templates and Saved Replies
Customer Service
18 Higher Education Email Templates and Saved Replies
The 9 Best Email Collaboration Software Platforms
Software & Systems
The 9 Best Email Collaboration Software Platforms
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Writing Excellent Customer Service Emails
Tips & Templates
Writing Excellent Customer Service Emails
Teaching Analytical Reading
Articles
Teaching Analytical Reading
The 7 Best Crisp Alternatives for Customer Support in 2024
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
How to Change Your Team’s Behavior
Articles
How to Change Your Team’s Behavior
13 Best Practices for Improving Online Customer Service
Tips & Templates
13 Best Practices for Improving Online Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
The 13 Best Intercom Alternatives and Competitors in 2025
Software & Systems
The 13 Best Intercom Alternatives and Competitors in 2025
How to Deal with Difficult Customers
Tips & Templates
How to Deal with Difficult Customers
03:51
Museum of Customer Support: The First Shopping Cart
Articles
Museum of Customer Support: The First Shopping Cart
The 11 Most Impactful Customer Service Metrics to Measure
Leading Service
The 11 Most Impactful Customer Service Metrics to Measure
Measuring Customer Service Success More Broadly
Articles
Measuring Customer Service Success More Broadly
9 Guiding Principles for Doing Startup Customer Service Well
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
Encouraging Support Teams To Write Help Docs
Articles
Encouraging Support Teams To Write Help Docs
The 9 Best Freshdesk Alternatives and Competitors in 2025
Software & Systems
The 9 Best Freshdesk Alternatives and Competitors in 2025
12 Predictions for Customer Service Trends in 2022
Articles
12 Predictions for Customer Service Trends in 2022
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Fast Food vs. Fine Dining in Customer Service
Articles
Fast Food vs. Fine Dining in Customer Service
How To Make the Most of Your Customer Support Data
Leading Service
How To Make the Most of Your Customer Support Data
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Dealing With Abusive Customers
Articles
Dealing With Abusive Customers
How Support Teams Can Improve Customer Retention
Leading Service
How Support Teams Can Improve Customer Retention
How To Choose the Right Customer Service Channels in 2025
Leading Service
How To Choose the Right Customer Service Channels in 2025
06:27
Museum of Customer Support: The World's Oldest Complaint Letter
Articles
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
Articles
Writing Your Own Customer Service Recipe Book
The 8 Best Hiver Alternatives for Team Collaboration in 2025
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2025
Delivering Excellent B2C Customer Service: 7 Best Practices
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
19 Actionable Help Desk Metrics for Customer Support Teams
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
Shared Email Account: Types, Tips, and the 9 Best Tools
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
14 Actionable Live Chat Metrics to Start Tracking Today
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
Buyer's Guide to Choosing the Right Customer Support Tool
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
The 11 Best Zendesk Alternatives and Competitors in 2025
Software & Systems
The 11 Best Zendesk Alternatives and Competitors in 2025
Terrifying Tales of Spooky Support
Articles
Terrifying Tales of Spooky Support
What is SaaS Customer Support? Examples and Best Practices
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
Announcing Help Scout's 2021 Customer Service Awards
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
Annual Planning as a New Customer Support Leader
Articles
Annual Planning as a New Customer Support Leader
The 7 Best Customer Communication Tools in 2025
Software & Systems
The 7 Best Customer Communication Tools in 2025
Visit Sea Sat, the Customer Service Restaurant
Articles
Visit Sea Sat, the Customer Service Restaurant
10 Actionable Knowledge Base Metrics to Start Tracking Today
Leading Service
10 Actionable Knowledge Base Metrics to Start Tracking Today
Why Customers Ask Vague Questions (and What To Do About It)
Articles
Why Customers Ask Vague Questions (and What To Do About It)
10 Ways to Improve Your Customer Service Security
Leading Service
10 Ways to Improve Your Customer Service Security
Find the Best Email Management Software: 11 Top Options
Software & Systems
Find the Best Email Management Software: 11 Top Options
Scaling Customer Support Without Sacrificing Quality: 15 Tips
Scaling Service
Scaling Customer Support Without Sacrificing Quality: 15 Tips
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
The Book That Changed My Customer Service Career
Articles
The Book That Changed My Customer Service Career
Customer Onboarding Specialist Job Description: Templates and Examples
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
The Supportive: A Series for Service Professionals
Articles
The Supportive: A Series for Service Professionals
Customer Success Specialist Job Description: Template and Examples
Scaling Service
Customer Success Specialist Job Description: Template and Examples
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
The Ultimate Guide to Small Business Customer Service
Tips & Templates
The Ultimate Guide to Small Business Customer Service
What Should I Include in My Cover Letter?
Articles
What Should I Include in My Cover Letter?
Creating a Customer Service QA Process: A 6-Step Guide
Leading Service
Creating a Customer Service QA Process: A 6-Step Guide
How to Write a Tier 2 Support Job Description + 5 Examples
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Support Rep Job Description: Template and Examples
Scaling Service
Customer Support Rep Job Description: Template and Examples
The 13 Best Knowledge Base Software (Free & Paid) in 2025
Software & Systems
The 13 Best Knowledge Base Software (Free & Paid) in 2025
Tips & Templates for Writing Great Knowledge Base Articles
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
18 Customer Service Tips for Financial Services Companies
Tips & Templates
18 Customer Service Tips for Financial Services Companies
The 9 Best Social Media Customer Service Software in 2025
Software & Systems
The 9 Best Social Media Customer Service Software in 2025
9 Customer Service Blogs Every Support Pro Should Follow
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
How to Recognize, Reduce, and Repair Customer Service Burnout
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
How FAQ Software Can Help Your Small Business
Software & Systems
How FAQ Software Can Help Your Small Business
13 Tips and Best Practices for Real Estate Customer Service
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
11 Tips on Delivering Great Customer Service in Education
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
11 Types of Bad Customer Service (and How To Avoid Them)
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Telling My Boss About My True Career Goals
Articles
Telling My Boss About My True Career Goals
Delivering Great Customer Service in the Healthcare Industry
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)
Software & Systems
11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)
107 Customer Service Statistics and Facts You Shouldn't Ignore
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
Why You Don’t Need an AI Support Chatbot
Software & Systems
Why You Don’t Need an AI Support Chatbot
Being Pushed to Offer Service Level Agreements Too Soon
Articles
Being Pushed to Offer Service Level Agreements Too Soon
What's the Best Free Live Chat Software? 9 Top Options
Software & Systems
What's the Best Free Live Chat Software? 9 Top Options
How to Build a Strong Customer Service Culture
Leading Service
How to Build a Strong Customer Service Culture
Balancing Soft-Skills With Technical Ability
Articles
Balancing Soft-Skills With Technical Ability
The Taming of the Queue: 14 Support Queue Management Tips
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
How to Hire for Customer Service: A Step-by-Step Guide
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
Breaking Into SaaS Support
Articles
Breaking Into SaaS Support
B2B Customer Service: What It Is and How To Do It Well
Customer Service
B2B Customer Service: What It Is and How To Do It Well
GPT-3 and AI in Customer Support
Articles
GPT-3 and AI in Customer Support
The Best Role for a Second Customer Service Hire
Articles
The Best Role for a Second Customer Service Hire
Customer Service Training: 21+ Tips, Activities, and Courses
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
Avoiding Cherry-Picking in the Support Queue
Articles
Avoiding Cherry-Picking in the Support Queue
Customer Support Job Description: Examples and Best Practices
Scaling Service
Customer Support Job Description: Examples and Best Practices
How to Get Started Delivering Proactive Customer Service
Tips & Templates
How to Get Started Delivering Proactive Customer Service
101 Inspirational Customer Service Quotes
Tips & Templates
101 Inspirational Customer Service Quotes
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
13 Response Templates for Tricky Customer Service Emails
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
5 Ways to Automate Support Without Degrading Service
Scaling Service
5 Ways to Automate Support Without Degrading Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
9 Example Customer Service Goals for Your 2025 Strategy
Leading Service
9 Example Customer Service Goals for Your 2025 Strategy
How to Write Support Emails Your Customers Will Love
Tips & Templates
How to Write Support Emails Your Customers Will Love
7 Steps to Build a Thriving Customer Service Team
Scaling Service
7 Steps to Build a Thriving Customer Service Team
Announcing Help Scout's 2020 Customer Service Awards
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
Tips for Finding Your Perfect Customer Service Career Path
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
Customer Support: Definition, Importance, and 8 Essential Tips
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service Experience: Definition, Tips, & Examples
Leading Service
Customer Service Experience: Definition, Tips, & Examples
8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
7 Tips for Becoming a SaaS Support Professional
Support Careers
7 Tips for Becoming a SaaS Support Professional
How to Create an Inspiring Customer Service Philosophy
Leading Service
How to Create an Inspiring Customer Service Philosophy
Step-By-Step Guide: How to Handle Customer Complaints
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
5 Practical Ways to Automate Ecommerce Customer Service
Customer Service
5 Practical Ways to Automate Ecommerce Customer Service
10 Ways to Deliver Consistently Great Customer Service
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
Email Response Times: Benchmarks and Tips for Support
Leading Service
Email Response Times: Benchmarks and Tips for Support
10 Unforgettable Customer Service Stories
Tips & Templates
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
The 6 Best Remote Collaboration Tools for Customer Service Teams
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
COVID-19's Impact on Customer Service Volumes
Articles
COVID-19's Impact on Customer Service Volumes
KPIs and Business Practices in the Time of Coronavirus
Leading Service
KPIs and Business Practices in the Time of Coronavirus
9-Step Guide to Switching Help Desks
Software & Systems
9-Step Guide to Switching Help Desks
18 Knowledge Base Examples That Get It Right