Leading Service
Customer Service
![Why Great Customer Service Isn’t Just Important, It's a Necessity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3x0GFTdTkUKcDVVEn1mQtu%2F5671048d36ad75b2d97b13d31fafc883%2FWhy_is_Customer_Service_Important__X_Reasons_to_Invest_in_Support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=733e4a5d33750046bfb63baf937de759)
![Improve Experience with Customer Service Automation](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4xgzdCWVyDYlm8EFtPWRNX%2F4815cd57bd3c422058c389cf14b40571%2FCustomer_Service_Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=505d865f57264654be3b048b75591ca0)
Scaling Service
Improve Experience with Customer Service Automation
![How To Use Generative AI in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3XZTq0TnRIOkjx816MitfQ%2Fb3dd4193525f05c9cbd5a7179260c44c%2FHow_To_Use_Generative_AI_in_Customer_Support-c.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=fb55adb1b4031eee76385ef2a8488ee6)
Software & Systems
How To Use Generative AI in Customer Support
![Chatbots vs. Conversational AI: Understanding the Difference](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2P6MRk8t8h8RPZnoh30IWE%2F489f4e8ea20079b47e877fd5f931a6cf%2FChatbot_vs_Conversational_AI.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5c39b9ebb92738766c2dc32557c43a0d)
Software & Systems
Chatbots vs. Conversational AI: Understanding the Difference
![Conversation Corner: Real Support Talk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3yUqKxpfAgsm5WiMGMuXt0%2Fb984c42dc3fddf587cdf678963a62e98%2FConversation_Corner_Webinar_-_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f9e0779cc9f2b70c37bc52f1d07c1508)
Leading Service
Conversation Corner: Real Support Talk
![The 11 Best Help Desk Ticketing Systems for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2dK3ujFrbcR1nif8eYzJTl%2F6be4ce97385a131e0968a87fe054d84c%2Fhelp-desk-ticketing-system.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=38b10a9aa468ac5dcd5dca290273505f)
Software & Systems
The 11 Best Help Desk Ticketing Systems for 2024
![7 Ways Companies Use AI for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2Yd0x0ZP66rIdVE2fh3qis%2Fff4c5363695756491b06bf67911838fb%2FCompanies_that_use_AI_for_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=d3c4a2712f29a3b71672229407148728)
Scaling Service
7 Ways Companies Use AI for Customer Service
![AI Ticketing Systems: What They Are and 8 Options to Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4jZw9w5TLAgcBjMsGlu89n%2F23f1fa1d7caed17e343be69a083c4193%2FBest_AI_Ticketing_Systems_for_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3619d473ac6ce9ed65e00e10e492891d)
Software & Systems
AI Ticketing Systems: What They Are and 8 Options to Consider
![Between Two Borgs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
Between Two Borgs
![Encouraging Empathy in Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61ijHT0XrGI5jhn7FSo8Xp%2F1667c227e3d10cecab6d35a11bdb7de8%2FCreating_a_Culture_of_Empathy_in_Customer_Service_Teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0a4bf43e7411ed38f32f9b6b827f698d)
Leading Service
Encouraging Empathy in Customer Service Teams
![Making Things Right: Examples of Customer Service Recovery](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F38xidx3Eu7G9sx3Gp9djOu%2F8d22106ccae19f3bb0881fda53774d8b%2FMaking_Things_Right__X_Customer_Service_Recovery_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4abe2c3a2b3c6d418c3f70c6c3c13a77)
Leading Service
Making Things Right: Examples of Customer Service Recovery
![Beyond the Biscoff: Thoughts on Building Customer Loyalty](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7cB22yGBAHWoFwrJF6abVn%2Fdf44ee8b0a1ccd82c983a36f3c1118de%2F24Q2_HS-blog_customer-loyalty-illo.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=fa89c8182d61a1c6e7c069da9e59b806)
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
![Customer Service Analytics: Understanding the Story Behind the Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F26Paulvqa85wmniy4YaqAC%2Fb77c6844abb01e97f6c393af763dbd10%2FCustomer_Service_Analytics__Understanding_and_Benefitting_from_Data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c9944a3c605ad54a3c4dc52801f0582a)
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
![Building Skills for the Sport of Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4iO5JrTbBKa35FUvhyMrx9%2F5593b24c422e225dbe728a8d175caca0%2FSoft_Skills_in_Support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=7f920c8c7643a7ddb94a88931e401cef)
Leading Service
Building Skills for the Sport of Support
![15 Service Desk Software Options Every IT Team Should Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7syLF2GyWedoRSuT9ZWrFV%2F37311d8fc32f8f279c20eb2747004567%2FThe_Best_Service_Desk_Software_for_2024.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a47f545275d8c5703c1e7147559965e7)
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
![Customer Success Manager: A Career Road Map](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O6wJMAy0h7w03NK9w8pMI%2Ff952b234885b9f4dfd9a7b915c5b0e25%2FUnderstanding_the_Role_of_a_Customer_Success_Manager.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8415171ac2a67078670a5f39b34bc3ed)
Scaling Service
Customer Success Manager: A Career Road Map
![Catch Me if You Can](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1qCs5dIF2NlkNbozyPT3qJ%2Fe60468ee142d659bb395daaf992be6da%2FBfe43GMF.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ac66c5192e6638b128c379520b2c08ed)
The Supportive
Catch Me if You Can
![8 Ways for Support Teams to Use the Time That AI Saves](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4DdYYXgiVsO8Gxy7WSqV7N%2F22e83f55fded2f6fce0fd4838001154e%2FSaving_and_Using_Time_with_AI.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d8546db2866e2eac523c8dc38681388)
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
![A New Paradigm: Rethinking 'The Customer Is Always Right'](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bbQGczG8PU02qF50DzrHN%2Ff8d3b91d58fae011561826b32292e2f1%2FX_Reasons_the_Customer_is_Always_Right__and_X_where_they_Might_be_Wrong_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=86cf51b10ea054a611f3dcb8459f2c8f)
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
![Help Desk Automation: A Recipe for Better Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FeQIvfmwUWBCnrNmVUOLzk%2Fa00880be3a13b9766afe59ec55a8c6b9%2FBetter_Help_Desk_Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=ddce63407165ebe49f07ef31a648cbc4)
Scaling Service
Help Desk Automation: A Recipe for Better Support
![What is Knowledge Management? A Beginner’s Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Ip6sL6kag8dl5MvnZDO5%2F162f44dff393a505a1190bcec210f7b2%2FWhat_is_Knowledge_Management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=539e4ed1ef504365d6bad805955f66b7)
Leading Service
What is Knowledge Management? A Beginner’s Guide
![Exploring AI for Healthcare: A Transformative Tool for Patient Care](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6LJrIoLEpCZKp4Ke4uShZG%2F374547190f71b9bc3a81fa770feaa5b7%2FThe_Benefits_and_Risks_of_Using_AI_for_Healthcare.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=db5031e8557534cdfeef100098602957)
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
![The Top 10 Benefits of Chatbots in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtlnEF5mlliGKPLAXIYz5O%2Fcbe12678e710c6c8bff9cac29d52cea7%2FThe_Top_X_Benefits_of_Chatbots_in_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5e97c8d9a2b326fea0020657564b910b)
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
![First Impressions Last](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
First Impressions Last
![The AI-Enhanced Support Team of the Future](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7lfv0OQsjDy9CN18wE7fBC%2Fdb4f041a5ecb07ef40c94569dc86f1f5%2FThe_Support_Team_of_the_AI_Future_-_thumb.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=11c97b32eef18c07c506149427359939)
Scaling Service
The AI-Enhanced Support Team of the Future
![Crafting an Effective Customer Service Cover Letter: Examples and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rPsqCrOj521ivI18YY1AF%2F8ef2d874b456b2dbb4550dd2c32cb1f2%2FWriting_a_Cover_Letter_for_Customer_Service_Roles.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=504817bdd5f14af00076bd14217b7b91)
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
![The Name of the Rose](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
The Name of the Rose
![Using AI for Email Writing: The 9 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Le2HqDeNsUAoP3BQ9W2uw%2F95859450bc7e31cfdf3f7c463f865742%2FUsing_AI_for_Email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f36771764e29b70833b52ba696401244)
Software & Systems
Using AI for Email Writing: The 9 Best Tools
![When Support Teams are Blamed for Product Problems](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24jQ3LFy1fK4sWgk6ES9GE%2F26b4891f4c3f05d7ad0fa72c03bee429%2Fthe-supportive-weekly_orange.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c6c4a1a4d8792d9164989c44bf87894e)
The Supportive
When Support Teams are Blamed for Product Problems
![101 Best Live Chat Response Examples for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2fCZ3Wnga5N9IqiSvFeTfJ%2F5116c76a0b2b9f368384515e6f6cdc68%2FBest_Live_Chat_Response_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=678f19560b98b79b4a4befece1944f22)
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
![How To Share an Instagram Account: The 3 Best Ways](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3jjgeKF38DeFIzO94RGo1L%2F4e4808d8bdd44e0e5027fd1f74629366%2FHow_to_Share_an_Instagram_Account__3_Ways_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=19e8b08cfc80bde09c7b104ebaa64deb)
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
![How to Use AI for Live Chat + 5 Tools To Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5EltklfYz8vW2rEqyMvHEG%2Ff15562393e2eb4e3a4b9e8f4f1e43721%2FAI_Chatbot_for_Business.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=675477ecd7a51632258d7dfef6fc68d7)
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
![Coping in the Queue: Tips for Managing AI Anxiety in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7EE5dU8deE72JFJ5XaaC7z%2F9f15c521425fb80ec717fde6feb1c547%2FManaging_AI_anxiety.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3aed88ee0244334abba35380ec8c9803)
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
![Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6OBeF020Pu5I9PHY8T5EX%2Ff372f04e98d8af0fcc2c4c579a4c093a%2Fwebinar_patto-cteam_lp.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f2697100c5e4274ab24f736d17cb3ed3)
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
![AI and the Gravity of Mediocrity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2GlWvoX9HRQr17I9eKqjy8%2F179e2bca96868c3dff4e2cd6b70eb9be%2FAI_and_the_gravity_of_mediocrity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d8b4a78e5ed49e0e51c7da41349fab6d)
Scaling Service
AI and the Gravity of Mediocrity
![Navigating a Support Career in an AI-Powered World](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FyP1kRYtoVg548GgZoepe7%2Fd1bbb971f0e527c0979e1bb624b4c18c%2FAI_and_the_future_of_customer_service_jobs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=682bd5eb72f68fa3d1996287412513a9)
Support Careers
Navigating a Support Career in an AI-Powered World
![The 21 Best Instagram Tools for Business Growth (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6t2nJm7cwflHQaX92jXvtV%2F7bf960eb9ffff5c4e8234a6d2de21715%2FXX_Best_Instagram_Tools_for_Business_Growth__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=7ead79af3d6b8804b89382762561b74e)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
![A Very Help Scout Thanksgiving](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
A Very Help Scout Thanksgiving
![CRM Marketing: Beginner’s Guide + the 4 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F38Hcsm3AYBJBhRDw0t0vuC%2F1206a4d76b8441cb107e5bb0214ce1bf%2FCRM_Marketing_Beginner_s_Guides.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5c71e8e7444a1afffd79851e6adab07e)
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
![4 Diverse AI Chatbot Examples for Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FsuZAxtY55Zc9uBsa0RhXx%2F7c82dc5ff870c5e3b54ec4cf04756720%2FAI_Chatbot_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=036dc39767d976a34c4895c6e434db3d)
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
![How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55XRTRv7Nnq1ztMNhrPSWz%2Fe832dad36dfe6f920060a91b79303c4b%2FHow_AI_Can_Boost_Help_Desk_Productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8e2c2ee55b007e2bc7f52e7d3fc8c4c2)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
![The 11 Best HIPAA-Compliant Software for Small Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TGA3FX8LWXCgA8TZjH8bf%2Ffa20ac349baa4ca96e6166b78a45020a%2FThe_Best_HIPAA_Compliant_Software_for_Small_Business.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b1297427653035f407fb1db9694c9c5b)
Software & Systems
The 11 Best HIPAA-Compliant Software for Small Business
![Conversational AI for Customer Service: How to Get it Right](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4DvNFyGjEDWHLkAHJkfkB6%2F5d7f67e1631fa721bf707415f2467cbe%2FConversational_AI_for_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=25a825d009f0bdf667a8a1bf9252ffaf)
Scaling Service
Conversational AI for Customer Service: How to Get it Right
![7 Customer Service Resume Examples + Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4GuEqVgZawO2vIrvvbSbf3%2F066567d68529a6d9bc0a4f766f022a1e%2FXX_Customer_Service_Resume_Examples___Best_Practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b3ffbdcc7565b56d8c81836412af71de)
Tips & Templates
7 Customer Service Resume Examples + Best Practices
![How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2GwdNvJiTJYVe2FMnJ0eOJ%2F126fcd8eab17bbaf8b7c8a2edf7953af%2FAI_Integration_Partners_LP_Asset.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=18401140d733ddb3287d1a49dd82e7f8)
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
![Common Customer Complaints: 8 Examples and Solutions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1IMBXROcIZhKywEY3iWFpT%2F70baf48160358a8500f561d6d3e37d9e%2FCommon_Customer_Complaints__X_Examples_and_Solutions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=00be80155b1090530ffed0b5bb7dc06a)
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
![Benefits of AI in Customer Service: 4 Ways AI Can Help](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6wQf2wRONNsJOmaQCppTjc%2Fb273ec9c9358b81e9f179f391cd49bc1%2FBenefits_of_AI_in_Customer_Service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=32ea7d478c42ab939ab392fd8dcd8ced)
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
![Customer Service Week: What It Is and Ways to Celebrate](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HAXjOdt1D1JoCl3vwg93u%2F2251a1fda98c4f8261a234ba24cd7569%2FCustomer_Service_Week_Ideas.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=a4cf2644031ac293655ab021e8c4b6c0)
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
![13 Inspiring FAQ Page Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4kqwDtDnGHdMVBEvE42ypG%2Fdc5840c09f25130202915178b6a16d44%2FFAQ_Page_Examples_for_Your_Inspiration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8ad92599129478b2fa9d9945c51f936f)
Tips & Templates
13 Inspiring FAQ Page Examples
![Inside Support: Q&A with Support Leader Brittany Ferguson](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F59hkZiFUNvK7EgUUqNTLXf%2F635f8c289e99ecf87e1ce5f7ec066f99%2FEcomm_Support_Q_A_with_Brittany_Ferguson.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=400796266ccf600682cfc655d6419e89)
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
![AI Knowledge Base: An Essential Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ViGVxqfSO0SJEIIFNIENJ%2F5f4fcfb141cfb8948ff6a83967695dc1%2FWhat_Is_an_AI_Knowledge_Base__And_Do_You_Need_One__.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8c0c33326a00b1752fafa3deb239419f)
Scaling Service
AI Knowledge Base: An Essential Guide
![Navigating Product Changes in SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2EPWweV1XHavBe6jLrMawP%2F3cd4f8a2ff6246c3740fe895cd7b3823%2Fthe-supportive-green.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3efa5a61225dce4cd070a033fb680cfd)
The Supportive
Navigating Product Changes in SaaS Support
![How to Create a Jira Ticketing System](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5kZnOlEBCnNpIn71v6hSUl%2Fce787b8d82341c71d7eff989d9858d72%2FHow_to_Create_a_Jira_Ticketing_System_the_Easy_Way.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c1d344973414e9d95a752be075f7434b)
Software & Systems
How to Create a Jira Ticketing System
![Gorgias Pricing Explained: Features, Plans, and Alternatives](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F18mREJJqH8Yr9BCUt4ahMI%2F154ba28da792fdda991899256bcfca76%2FGorgias_Pricing_Explained.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c463eea892a452ba4f69ecbc56a0f65a)
Software & Systems
Gorgias Pricing Explained: Features, Plans, and Alternatives
![The 7 Best CRM Platforms Compared (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7x5ggXQNx6jRabxsTwTnFf%2F039ad8e6f6e595a1c26d7fe0d7296820%2FThe_Best_CRM_Platforms_Compared__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b7bcbb9a7050b9bd149a04b9b1cb7793)
Software & Systems
The 7 Best CRM Platforms Compared (2024)
![The 11 Best Issue Tracking Software for Customer Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMOfFpkqluXuDzYrBlcY2J%2Fa911dd3b621dad94fc8002ff84dc655d%2FThe_7_Best_Issue_Tracking_Software_for_Customer_Support_Teams.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0ef67e7cf65468166796ab14e603aa59)
Software & Systems
The 11 Best Issue Tracking Software for Customer Support Teams
![First Impressions Are Fast Impressions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
First Impressions Are Fast Impressions
![The 10 Best Shopify Customer Service Apps (Compared)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2cbbxdYZ2dtGYTMNHGo5dZ%2F91e487f1dbe1afe443c03f0f3a121c04%2FPost_Art__10_Best_Shopify_Customer_Service_Apps__Compared_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=66c562adde49795f62469fa9e039df45)
Software & Systems
The 10 Best Shopify Customer Service Apps (Compared)
![How To Be Heard By Your Product Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7E7sZGW7Hg9cHbvbujs7Ij%2F87690bafc0bbf16924f1b6f81f9eb8cf%2FHow_to_Be_Heard_By_Your_Product_Team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e362cf3ac629db5d7456c9fa665a9f02)
Leading Service
How To Be Heard By Your Product Team
![Building Stronger Customer Relationships](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TBHE7dOmmeuXoUNhmLY9b%2F386461a7ecb179308ec892fce1929e94%2FBuilding_customer_relationships.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=66985cecd4060db0344a6e73147c9dd7)
Customer Engagement
Building Stronger Customer Relationships
![Knowledge Management System Essentials + Tools To Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gS8CiHp79PJKtiXZM7PCp%2F413c7a3083c9583fbb9a3fcefc12b867%2FKnowledge_Management_Systems_-_Definition__Types__and_Tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3569cfeb2690cccaa3412d92440f17c8)
Software & Systems
Knowledge Management System Essentials + Tools To Consider
![AI Customer Support Software: 11 Best Tools for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOpRqzqPrBjMLuOrGllHzp%2Ffcf4f05b8ad041aad66c7177ef096bc8%2FAI_Customer_Support_Software_-_X_Best_Tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8f95fdad14495d92e3a9a26ef854c4d3)
Software & Systems
AI Customer Support Software: 11 Best Tools for 2024
![The 10 Best Customer Experience Software Options on the Market (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkWga7UY9Q4IAqX0X8ceog%2F6cd419f14e547f80a258e6ab5de5b00e%2FXX_Best_Customer_Experience_Software_on_the_Market__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8384aa0e58637d3460e217690b5d5822)
Software & Systems
The 10 Best Customer Experience Software Options on the Market (2024)
![Going off Script](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24jQ3LFy1fK4sWgk6ES9GE%2F26b4891f4c3f05d7ad0fa72c03bee429%2Fthe-supportive-weekly_orange.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c6c4a1a4d8792d9164989c44bf87894e)
The Supportive
Going off Script
![The 15 Best WordPress Help Desk Plugins for Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FH3gUR1B8nPh5XdcrfhBQM%2Fea363ead2784f2ecd8f58dded86249f9%2FThe_5_Best_WordPress_Help_Desk_Plugins_for_Customer_Support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=6a26fc82285c2f324f410ce760795227)
Software & Systems
The 15 Best WordPress Help Desk Plugins for Customer Support
![17 Great Customer Service Examples to Inspire You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3DPQYMLnXZZY1hNiQkD95n%2F4859440c39b97ba34d6441db164c5869%2FGreat_Customer_Service_Examples_to_Inspire_You.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=ac69eb6b530ff00aa1c3e70720898180)
Tips & Templates
17 Great Customer Service Examples to Inspire You
![Customer Service Management: How to Develop an Effective Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eXoq0IOmrDwXSxRMZHJAT%2Fa3dc35ac8f1b8a0ce37c5ca8400a5486%2FCustomer_Service_Management_Strategy.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3b77b8fe70c203ad260b6f3e19d950e4)
Tips & Templates
Customer Service Management: How to Develop an Effective Strategy
![The 18 Best Contact Us Page Examples + Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5fcx6pPTZR3erlus279J1V%2F4a08122baa6f4df6029a035240797dd2%2FContact_Us_Page_Examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=936ad069519a4b9aa8b05776f5e8e90f)
Tips & Templates
The 18 Best Contact Us Page Examples + Best Practices
![The 14 Best Knowledge Management Tools, Compared (2024)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rGRXiXcMIJSw4AjcEU8VE%2Fff4b5c151fb9a9895856cd84b2a1eb90%2F12_Best_Knowledge_Management_Tools_Compared__2023_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fb63eba474ab812697e77eec4b0697f1)
Software & Systems
The 14 Best Knowledge Management Tools, Compared (2024)
![Building a Customer-Oriented Ecommerce Business Through Better Human Interaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FHWbltQXtgwp5GrsqqwRVD%2Ff859e9d4bcdce47f20b57c78bd48fe96%2FHumanizingEcomm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=cb00090884f39c2ee57a4f84a77b20ec)
Ecommerce
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
![Help Scout + AI = Better Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2NDeW5owbC4g6iYWeR63hI%2F4a8494c0c414eb824f1e814fd13d04c0%2FBlog_Template.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a9385619ed365ec09202d7d97bcd27e)
Customer Engagement
Help Scout + AI = Better Customer Support
![Building a Customer-Centric Ecommerce Business: The Complete Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2yk11CW1XDSpNUgrtE0JbK%2F8b36fa60bf2ae550b6c76f75c20c1f49%2FBlog_Illo.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=76c2c949a678754b3e65d3a93d9e92e5)
Ecommerce
Building a Customer-Centric Ecommerce Business: The Complete Guide
![The 8 Best Customer Service Mobile Apps (Features + Pricing)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FNfg3eS6xw6SCCfRIjOX8E%2F693766c7ad69daf5d13fceb4a83d7b0f%2F8_Best_Customer_Service_Mobile_Apps__Features___Pricing_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=917aed3e364cb0f74be1e527e37dcd79)
Software & Systems
The 8 Best Customer Service Mobile Apps (Features + Pricing)
![Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F15xcNwIp1TadC84LgV9Pa4%2F99e7640b15432f7cf8a54b483be425f5%2FRepeat_Customers_Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=610&h=342&s=599d8d311b06957c42d00271b55a2dc3)
Customer Engagement
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
![The 8 Best HIPAA-Compliant Live Chat and Text Messaging Apps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FK2IX1yq0eiWylIj99nz26%2Fc9ad2d1d326612be7f42be3a809f1daa%2F5_Best_HIPAA-Compliant_Live_Chat_Messaging_Apps.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=4758fbc98b49b3e794d2c6958173491a)
Software & Systems
The 8 Best HIPAA-Compliant Live Chat and Text Messaging Apps
![Comparing SaaS and Ecommerce Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXUzlOgTDclfMNCMn3pt1p%2Fd151e1302f79ea5c45cb510d6d80d3e5%2Fcustomer-support-operations-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=391f5c1035a6528d96b7e2a342437e8d)
Ecommerce
Comparing SaaS and Ecommerce Support
![Paid SaaS Support: How To Offer It and Why It Matters](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51o4S9YalavMp97SCrhjiO%2Fae64d5c487c571b28af0a66c3702b86a%2Fneil-smith_paid-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=45b87a786a86b8d6b27cb49217ec6a32)
Leading Service
Paid SaaS Support: How To Offer It and Why It Matters
![26 Customer Service Interview Questions (+ Interview Tips)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ggLSa7cLvFU9hlTKaH7Gb%2Fe2e06fda2170e1a3e5d3da092631ca1b%2Finterview-questions.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=94a382e2ce71190a2d2cf1183ccb9927)
Scaling Service
26 Customer Service Interview Questions (+ Interview Tips)
![Facebook Messenger for Customer Service: The Basics](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7i1DO3TbDRiL2pjNP5yUCI%2F7a3d64c8cf78a9ced7cfc9586fabfb2c%2FMessengerforCustomerSuccess-Blog.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=1f6d36a3c709a45fa7875a4c4534cb00)
Software & Systems
Facebook Messenger for Customer Service: The Basics
![Unlocking the Power of Customer Feedback with Microsurveys](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3SC3AHcDgUHjebEkUsYkNS%2Fd43d33f6888b25284d6eaeeb67d95676%2FMicrosurveys-Email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3f82569d9b28aa4166259a8f4997241b)
Customer Engagement
Unlocking the Power of Customer Feedback with Microsurveys
![8 Customer Success Software Tools to Encourage Growth](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MgAZLjSOGlTnyzMosWq14%2Fed4df8cbc0d15115de5bae3520c5f131%2FCustomer_Success_Software_Post_Image.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=1adaaed6963639296ed05828281d9606)
Software & Systems
8 Customer Success Software Tools to Encourage Growth
![How To Optimize Your Support Strategy for Messaging Channels](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7elMpejb3NbQBPMOlNq628%2F1a0358b116d12466ebd1ef58c36d3136%2FMessaging.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=403c6e674868c35cfed52251f1676a4a)
Scaling Service
How To Optimize Your Support Strategy for Messaging Channels
![Choosing the Best Customer Communications Management Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F63WYBq2CXsaB9NmmO84AHy%2F95aec4cbb140ea86ed8127a1aa7cb8a4%2F23Q1_blog_customer-comms-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=8b385a6b4842130b859304f82cb7fa1f)
Software & Systems
Choosing the Best Customer Communications Management Software
![Customer Engagement Software: 12 Tools to Try in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lX1qguvrCJcy6z4KClH5H%2F4218b065f0f0f99c7f5a21bc28d79f93%2F23Q1_best-customer-engagement-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=892f749a4e8dc080dd5903e9922e4c64)
Software & Systems
Customer Engagement Software: 12 Tools to Try in 2024
![Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F24WRK1EmhA06U0yBAuS40V%2F1dfb3daadb8f71391db2f2d6a9433d66%2Fwebinar_beyond-tickets_post-visual.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=612&h=344&s=77ff8423b82c1fe0b35ab3c2f6e15376)
Customer Engagement
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
![Artificial Integrity: Trust, AI, and Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
Artificial Integrity: Trust, AI, and Customer Service
![Tap Into Revenue in the Queue With Light Users](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6rR5gCF5In9mZpuoEAHJnP%2Fcb7a28e8fb89d1651dd5632e3c1f7849%2FLU-BlogPost-Header.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f5048958c33ffe604febdd81aeecac4c)
Scaling Service
Tap Into Revenue in the Queue With Light Users
![Make Customer Support a Team Sport with Light Users](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7L7SMBrftge2aASzZp5SgR%2F7d8ffef9bd62f70d45e64a4360f6566b%2Ffz8PabTw.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5a5996b22e431dd03ed42fbbedd02ba7)
Scaling Service
Make Customer Support a Team Sport with Light Users
![The 11 Best SaaS Knowledge Base Platforms for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F155a81O3YXs0PjsFA2KBLm%2Fad413bc0f93ee6295a62b57a56e1d868%2FSaaS-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d6e2261335e479ed47ff2b7e7e6190f3)
Software & Systems
The 11 Best SaaS Knowledge Base Platforms for 2024
![The 9 Best Help Scout Alternatives (Including Features and Price)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5xagwkXFRcc7Iw0YWRBMb4%2Fb5778ef0898b080464bff3d6df5bf494%2FTop_X_Help_Scout_Alternatives__By_Features___Price_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=12a1718e4df5de92ab797fcd8136c444)
Software & Systems
The 9 Best Help Scout Alternatives (Including Features and Price)
![How to Get More Shoppers to Purchase with Messages](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FaGIPkeEAeg5tFvm87wNeL%2F860d711d30cb06d18fe04cffb921eb67%2FPost_Visual_compressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=184c32dd0c39fcae00cb05dd46aa573a)
Customer Engagement
How to Get More Shoppers to Purchase with Messages
![Leveling Up Your Support Toolkit: Using Messages in Help Scout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Gk5zdPOoRBiKQ7ZYjzYo6%2Fd9762affc3c4c313effea67b5c93dbd6%2FPost_Visual_compressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=27c245eb251a585d5c8bbc04bb55af89)
Customer Engagement
Leveling Up Your Support Toolkit: Using Messages in Help Scout
![Customer Support Tactic: Isolate the Backlog](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Tips & Templates
Customer Support Tactic: Isolate the Backlog
![Google Groups Alternatives: 11 Great Options for Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2xLn2EhALFftfFo3ewWEpx%2F6e1fab7af2ad855110d9e03991ee6103%2F23Q1_blog_january_SEO-v2.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=dcf91ba6ca2c28e0d034e18b6c134a58)
Software & Systems
Google Groups Alternatives: 11 Great Options for Businesses
![Using ChatGPT for Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7GXRvUNxR4fWMUZntzokfA%2Fa61123052015bbaf36fca270c9c09bae%2FThe_Supportive__Purple_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=948b6db5a7cf5ffade07ab5e1e901deb)
The Supportive
Using ChatGPT for Customer Service
![12 LiveChat Alternatives for Support Teams and Beyond](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1sN4TEvUBAlVHoKm71i07M%2Fb7028377a06fac123ac8992f196d3a73%2FLiveChat_Alternatives-Optimized.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=c3844f17b882762a18f31416c9ffe207)
Software & Systems
12 LiveChat Alternatives for Support Teams and Beyond
![How Distributed Customer Service Teams Improve Each Other’s Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
How Distributed Customer Service Teams Improve Each Other’s Skills
![Help Scout vs. Intercom: A Deep-Dive Comparison](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7pQOwCUpxHR3S88Bod83hQ%2Fa1dc3e00895ff00eb455d8bfa020baa5%2FHelp_Scout_vs_Intercom.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=0e76d01fe83fe27ae54df9652cf8a871)
Software & Systems
Help Scout vs. Intercom: A Deep-Dive Comparison
![7 Predictions for Customer Service and Support in 2023](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
7 Predictions for Customer Service and Support in 2023
![The Top 9 Help Desk Software for Small Businesses in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Y4mkiWENPh9C3uxNDT8XB%2Fc2beaf83ab3a6c0a752bc25273a73804%2FHelpDeskSoftware-Top9Picks-SmallBusinesses.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3457071ff427c37fd4e919cc6b9cebbf)
Software & Systems
The Top 9 Help Desk Software for Small Businesses in 2024
![How To Tell if a Company Is Really Customer-Centric](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6eb1SstFCjIlfBsRE5HmC0%2F041adc54ea151e7bcfa0578c99790d97%2Fcontextual-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6efe3a24f2ccacccd18cc342cbd56882)
Hiring & Culture
How To Tell if a Company Is Really Customer-Centric
![Support Tactic: Fresh Eyes, Fresh Voice](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Tips & Templates
Support Tactic: Fresh Eyes, Fresh Voice
![Setup Guide: How to Create a Shared Inbox in Gmail](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F27eMdKCjNG7HJXPqVCPWVO%2F36f952756fa145a136bb7353373a3f06%2FSetup_Guide_-_How_to_Create_a_Shared_Inbox_in_Gmail.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2c4745d2fc03fb195f8373f60bea1ab3)
Software & Systems
Setup Guide: How to Create a Shared Inbox in Gmail
![7 GrooveHQ Alternatives to Help your Team Scale](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FN0wkGtTNtzjF9n5auIrk6%2F0eb62827f48f6cde76a93bb7f89647aa%2Fcrisp-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4754af426c40af0ea45950c724d6452)
Software & Systems
7 GrooveHQ Alternatives to Help your Team Scale
![The 10 Best Web-Based Help Desks for Growing Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6xSS406PyNtThhZHeDdoPQ%2F2276553bfef4ed9a05725689a9ed4a74%2Fshared-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e1b02734ce8ca2d54ef5645511694cb3)
Software & Systems
The 10 Best Web-Based Help Desks for Growing Businesses
![The 9 Best Kustomer Alternatives for Help Desk Tickets](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KylBuCOpcEX49T3mXfA95%2Fceb700495cea72a8a189644fecfba100%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d0f262a96bcdaa4ffaf0a2ce297122f)
Software & Systems
The 9 Best Kustomer Alternatives for Help Desk Tickets
![8 Gorgias Alternatives for Better Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jkTGkH8rNYO5OcIIHBD0b%2Fe9af089ee06a7b92f66e8f4dd4e950c6%2Fzendesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fce23469b8f3f6b7762b3842d689e5be)
Software & Systems
8 Gorgias Alternatives for Better Customer Support
![12 Tips and Tools to Better Manage Your Work Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F755okJtdS1elhfHH5i2lU8%2Ff2e7daccd06178119bcd51886c4aae0e%2Fteam-email-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4553b973a49bee82d9e40049ef927b2)
Tips & Templates
12 Tips and Tools to Better Manage Your Work Email
![Removing customer service accents via AI: The wrong solution to a real problem](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
The Supportive
Removing customer service accents via AI: The wrong solution to a real problem
![How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3g3me7TUsf7D75ninpLtOj%2F6d5acd0ed41368b709ef5b3fb384018b%2FShared_Inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9c45b4afcb25dc01133cc2558b149bef)
Software & Systems
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
![The 15 Best Help Desk Software for 2024 - Buyer's Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3LT5c22mdWAiPdVLC14ati%2F8d9c605d824fd83900a8b9d4ba03d425%2Fhelp-desk-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ae9d3f0a2056271e0925f88592145800)
Software & Systems
The 15 Best Help Desk Software for 2024 - Buyer's Guide
![The 9 Best Missive Alternatives for Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3pC1XeM60XT3hvUhKAGyno%2Fc329c0b395b7a38f84008cffe4d418d1%2Fteam-email-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b08b3cc09444d0c16a420cd28ea78271)
Software & Systems
The 9 Best Missive Alternatives for Team Collaboration
![Best Practices and Tips for Implementing a Help Desk](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VBIGJWSmTjyO6tGd0qoPg%2F2bf929e1ec91560ce0a345b99fc8b104%2Fcustomer-onboarding-specialist-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=787dd4464cbb93bddc4700cc158e3e19)
Software & Systems
Best Practices and Tips for Implementing a Help Desk
![The Ultimate Guide to Email Management for Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7LBIQamFeAOHqVfzSFpcF1%2F2ddc76e5a555ee77dbd53ba9093bac70%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=671a24781002ec3da9388b22e1c61f5a)
Software & Systems
The Ultimate Guide to Email Management for Education
![The Complete Guide to Email Management in Higher Education: Ebook](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lJzirYhLWUDp2jTwhqha0%2Ff20df13920d098f027ca16df5d660aac%2FEducation-Ebook-BlogPost.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=811f2f7c7bd39a7f9077b693337c1cc1)
Software & Systems
The Complete Guide to Email Management in Higher Education: Ebook
![Choosing an Email Ticketing System: Our Top 12 Picks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1tPevUnLcDI30SVwTz4Vlq%2F15da2d9bd980121ddc31d1961be9fffd%2Facceptable-reply-time.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ac510f9786a27fcacb7777616df4b1e)
Software & Systems
Choosing an Email Ticketing System: Our Top 12 Picks
![47 Pro Tips on How to Talk to Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61vrFhRWhV1qcNW0RNSdvD%2F807f6a84dbe39481ce8e0e00623d7cd1%2FHero_Image.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=1192&s=ab5d9ee9de8c76ede21762904d698d78)
Tips & Templates
47 Pro Tips on How to Talk to Customers
![A Love Letter to Social Media Customer Service Pros](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
A Love Letter to Social Media Customer Service Pros
![Help Desk vs. Service Desk: Which Is Best for You?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3WXzVYBrLLrpOXAFQLUsEq%2F5a46b3ae3a9e571133208468123473b0%2Fhow-to-talk-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=53624d219a4ca6969a139f27db7f6ec5)
Software & Systems
Help Desk vs. Service Desk: Which Is Best for You?
![Live Chat Software for Education: The 11 Best Options](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7sqhm2EArRKNqBkiey2eSp%2F88e9c7fe04f5985370c374c8d91ff4cc%2Fsmall-business-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=265a1a4703edde71fecf765d3ef1080b)
Software & Systems
Live Chat Software for Education: The 11 Best Options
![6 Great Templates for Customer Onboarding Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6O98qIQ91t2t2SHtxzbGfT%2Fbe69ce83ddd3234b2c44c3301854898a%2FCompressed.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=014f7d8db7b0b80f63484b784dd18bb7)
Scaling Service
6 Great Templates for Customer Onboarding Emails
![How to Create and Organize a Knowledge Base](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FTiy6D51upOJkis8Wm7u8u%2Fc00884c29231ae104da223938c85e42c%2FCreating-a-Knowledge-Base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f164c24c527856115d1bded770abef09)
Scaling Service
How to Create and Organize a Knowledge Base
![How To Create an Excellent Customer Engagement Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3qPTcuKCnlWKomtcZYkN02%2Ff92441f1a68883e950969970b3e45cea%2Fcustomer-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e7585cc2df0ad128415c9d467606eac4)
Scaling Service
How To Create an Excellent Customer Engagement Strategy
![Building a Customer-Focused Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ENwWQTa2luk2XmvJ4R0Jt%2F205cc6c8959967f53858d0dc68798fae%2Fcustomer-success-marketing.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=5b33ea160fcc6a2af32e50a3f822d683)
Scaling Service
Building a Customer-Focused Company
![A Guide to Customer Success Manager Career Paths](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3lxOYDiGs9wJpYGPmO9Hxp%2F003f0bb86241a31abe9e9933f4254300%2Fsupport-career-paths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d392941b99e3d8226a837691e284dd83)
Scaling Service
A Guide to Customer Success Manager Career Paths
![Changing a Company Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
The Supportive
Changing a Company Culture
![How to Create Great Customer Feedback Email Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MLmhMz6gregHlU9MdloiR%2Fef8889ef265498e7c4dea8e6bf471ee0%2Fbest-email-management-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5bb017669c93772c64884de9169105b4)
Scaling Service
How to Create Great Customer Feedback Email Templates
![8 Free Customer Satisfaction Survey Templates](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Scaling Service
8 Free Customer Satisfaction Survey Templates
![Email vs. Live Chat Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Software & Systems
Email vs. Live Chat Support
![If Customer Service Were Really Superheroes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
If Customer Service Were Really Superheroes
![How to Write the Best Customer Support Manager Job Description](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtzXQf5SGcSYat5I13wNq0%2Fb60f320719cd320d3a5adcb60ff9100e%2Fwork-from-home-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1009ab00f772b9c15842d4bc8c8329c6)
Scaling Service
How to Write the Best Customer Support Manager Job Description
![The Problem With Gmail and Outlook for Shared Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XtOVco6UPVgRxdKvs4Ba0%2F254fe5a319c4f16b7ce667c9f29413f4%2Fchoosing-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0a8ad23e101edf590302a6d7dc6e2d9)
Software & Systems
The Problem With Gmail and Outlook for Shared Email
![Work For Customers, Not Personas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F69XhR1CYcPx3JLIOU1Bx7A%2F7de0f95d7c60b4d9c678920e5ed9a898%2Fmlynne_helpscout2_final.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=228bd70cdd8ad810e729442c8b53dda8)
Scaling Service
Work For Customers, Not Personas
![4 Customer Success Plan Templates and How to Use Them](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F39kIL91dmwPv0wsoYQOXYh%2F416fc4c9dadb35eca7a8433be8d804e1%2Frelease-notes-may.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cac4769802f954653d78b45e9ee89904)
Scaling Service
4 Customer Success Plan Templates and How to Use Them
![Customer Service Hiring: Project Ideas](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O9bm42C5wSPlIWezwSASR%2F124273f242e7c47bdcd3d48edeeb4707%2Fhiring-writing-skills-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f6a9717c5ffd411335e7d624d2edc7)
Scaling Service
Customer Service Hiring: Project Ideas
![Support Team Swarming Vs. Tiering](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KBkwLCt7FM5HigaNC4qUf%2F89272ae540bc030250d296c91857944a%2Fsupport-customer-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a066db3b8ff96f3e7228adbca26a5079)
Scaling Service
Support Team Swarming Vs. Tiering
![Product Support Analyst Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FSDeHYVISJ8IbRz2BKD50A%2Fcf6295def1c0178ad1042202f1b04f87%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cc590a5f4bac1228ebb1e7c034923902)
Scaling Service
Product Support Analyst Job Description: Template and Examples
![9 Helpshift Alternatives for Your Customer Communication Needs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rS0EIoNCnnik6WASTd2zn%2F18ec14f5be54da6d8d1d29c819ccd94d%2Ffront-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f177e0bfa3c53694b927a8191e022750)
Software & Systems
9 Helpshift Alternatives for Your Customer Communication Needs
![The 7 Best Zoho Desk Alternatives on the Market Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qR7QOGnoIp7vU8oG7TsTU%2F0f3ea7aaa4bfd9dda0dfc392edc2acc3%2Fhelp-desk-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=794&h=466&s=bd7d2f5e39f66467664b1519b9f60374)
Software & Systems
The 7 Best Zoho Desk Alternatives on the Market Today
![9 Best Live Chat Widgets for Your Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70AuczAZ34nHe7ByqY14Ah%2F5480e4be45deb31e7b6ddbd91b05d2e1%2Fsaas-customer-success.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3f20c36596bc50cb7abf35336e1f748f)
Software & Systems
9 Best Live Chat Widgets for Your Business
![How To Write an Auto-Reply Email: 6 Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3h5TrOqDnGAsBCtXH97NZ4%2F1a73351398c0635834f2ccae61d58242%2Fcustomer-service-software-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c47cc5e350ff0352746a34f607a5e636)
Tips & Templates
How To Write an Auto-Reply Email: 6 Examples
![The 8 Best LiveAgent Alternatives For Customer Support Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nHrNlP88sJ2dn33Yykbmc%2Ff59b18fd5d859891c3dbf867eca1066a%2Fsmall-business-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a6ff1283012ed8ad8a2653b45e8fc08c)
Software & Systems
The 8 Best LiveAgent Alternatives For Customer Support Software
![Guiding clients to email support instead of their account managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
The Supportive
Guiding clients to email support instead of their account managers
![7 Best Practices To Boost Your Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F19nDIr2D5GOuBCVn43ufFl%2Fda5c4750ca4d844725168fe996d48199%2FProfessional-Services-Hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=624&s=caf10ac6e313244443390dddcaac7a34)
Leadership Tips
7 Best Practices To Boost Your Team Collaboration
![Is Google's LaMDA sentient, and if so would it like a job?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
Is Google's LaMDA sentient, and if so would it like a job?
![The 9 Best Email Support Software Solutions for Your Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F70vAzrUJEhHGQmrVhvU0V3%2F546e7b88f0d0c0c609ba93bca39bfc84%2Fcustomer-loyalty-programs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=884eaceb56b3af70f71ef360d96f637b)
Software & Systems
The 9 Best Email Support Software Solutions for Your Team
![Omnichannel Customer Service 101: Definition, Benefits, & Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sBsJgg6OdbhXN4A7vOXf0%2F39e04d757165a42ff6099cc71de7de3e%2Fomnichannel-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=d930723fb99e1d4f3d5afab3793fbeeb)
Leading Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
![Turning support requests into customer insights](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HHNKIkcrLeDAYtN40GYVG%2F1ec0d949bd78c304a5299b9819baa889%2Fcommunicating-support-team-successes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40108eeab8826fa109f55318a3283617)
Customer Engagement
Turning support requests into customer insights
![The 9 Best HappyFox Alternatives on the Market in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1eSFB1e6n0SYrw25EJ4swD%2Ff121fd13a0874e74b5bd0aba2ba08310%2Fcustomer-centric-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ce9c6422d75d153187534fa10a1abc8d)
Software & Systems
The 9 Best HappyFox Alternatives on the Market in 2024
![The 11 Best Kayako Alternatives for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FSDeHYVISJ8IbRz2BKD50A%2Fcf6295def1c0178ad1042202f1b04f87%2Fcustomer-satisfaction-score.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=cc590a5f4bac1228ebb1e7c034923902)
Software & Systems
The 11 Best Kayako Alternatives for Customer Support in 2024
![11 Best HubSpot Alternatives for Support, CRM, and Marketing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6VM8Yjd9xv1sGDRhVjNk6d%2F174acdb2c81f4b797168f9b1646bdaed%2Fhubspot-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9295f4cee547a636cd02973dff238151)
Software & Systems
11 Best HubSpot Alternatives for Support, CRM, and Marketing
![Museum of Customer Support: Ancient Fast Food](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F47tcmdbgMT3CYHqaTZt32W%2F672ad54edf2282a8750583f352cb44d4%2Fmocs-ancient-fast-food.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=df1a97eab5104a3e9b08fa2d740bc70f)
The Supportive
Museum of Customer Support: Ancient Fast Food
![The 9 Best Help Desk Software for Schools and Universities](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1WlrRvB1vae29EYMbqTJia%2F28b13d988f58daf70af582de5c3887bd%2Fcs-training-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=948a3f9a1c76d702e8df8d1fa56a678f)
Software & Systems
The 9 Best Help Desk Software for Schools and Universities
![How to Know When It's Time to Hire For Your Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3JnWc4HXBL6RjwbV3NkCbU%2Ff422fad33f5c1f1a5bb6a0418ba4c4a6%2F23Q1_blog_when-to-hire-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=674ab7655506cae260d42a008d267d9b)
Leading Service
How to Know When It's Time to Hire For Your Support Team
![Step-By-Step Guide: Measuring Customer Service ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KYyBYibzWhUePMph2nasD%2Fbaf93a208212cc781fdf095264bc8694%2Froi-and-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=831ae12f30962095dcad923d11e049de)
Leading Service
Step-By-Step Guide: Measuring Customer Service ROI
![The 9 Best Email Collaboration Software Platforms](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7LBIQamFeAOHqVfzSFpcF1%2F2ddc76e5a555ee77dbd53ba9093bac70%2Fcustomer-experience-analysis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=671a24781002ec3da9388b22e1c61f5a)
Software & Systems
The 9 Best Email Collaboration Software Platforms
![Help Scout’s Conversation Corner on Experience This!](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rjsZoh3likYlNngPFqiSQ%2F2598d1f59d500f51f2736bd3c4172ebc%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=90317e28180042c942f7dccd28897250)
The Supportive
Help Scout’s Conversation Corner on Experience This!
![7 Outlook Shared Mailbox Alternatives for Email Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F40cf8GinPSvurfRvlXF3WI%2Fe7f3addac7459b782306d60ccf9771cb%2Fai-support-chatbot.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c5a51d738b939206079c94656b618a70)
Software & Systems
7 Outlook Shared Mailbox Alternatives for Email Collaboration
![Writing Excellent Customer Service Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5j4UU8Xx9mbD91TllTd0CD%2Fac315d4e87c939075df3c8c51b4037f3%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=223ef2f69a4b16d6ac1b13bf88cf3043)
Tips & Templates
Writing Excellent Customer Service Emails
![Teaching Analytical Reading](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1l2uoGHmw6z9ypuek9s5sN%2Ff9fafe5026fa4d99e2290efffc3ba2c5%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=b12fa34064f9d11ea044552611a661af)
The Supportive
Teaching Analytical Reading
![The 7 Best Crisp Alternatives for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FN0wkGtTNtzjF9n5auIrk6%2F0eb62827f48f6cde76a93bb7f89647aa%2Fcrisp-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4754af426c40af0ea45950c724d6452)
Software & Systems
The 7 Best Crisp Alternatives for Customer Support in 2024
![How to Change Your Team’s Behavior](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fGDH8etUhdFNt833uE7Pu%2F93c620fd2a17f13bffd6134c134cb8b8%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=b2ad8ccc847bade24839eff4661b417d)
The Supportive
How to Change Your Team’s Behavior
![13 Best Practices for Improving Online Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKBmc1QGt1taa8a6evIDSA%2F6770e4ed536657bc889bf1b7a5c024bf%2Fonline-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=25752cc0ec359407eacbd2de2830d81f)
Tips & Templates
13 Best Practices for Improving Online Customer Service
![The 9 Best Gmelius Alternatives for Email Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KylBuCOpcEX49T3mXfA95%2Fceb700495cea72a8a189644fecfba100%2Fcustomer-happiness.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=0d0f262a96bcdaa4ffaf0a2ce297122f)
Software & Systems
The 9 Best Gmelius Alternatives for Email Collaboration
![The 12 Best Intercom Alternatives and Competitors in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XmSXbE7GZ28Gpkulok2fV%2F4537fc344f68934ce3f2fe79c7230c40%2Fintercom-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=067a9295f0bc740631034436a3865466)
Software & Systems
The 12 Best Intercom Alternatives and Competitors in 2024
![How to Deal with Difficult Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7wio4dnqPxexmNunrwd7wV%2F77de046c1f8af59ecf99c9e78a57eb33%2Fhow-to-deal-with-difficult-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abe17d51aeed69b61bbbd51c11f73eed)
Tips & Templates
How to Deal with Difficult Customers
![Museum of Customer Support: The First Shopping Cart](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7CV0Zikd0JfwARX7VrMpuW%2F7223c8d35b57be6c57d16d21d40654f7%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0042c2e9e885bb7e45683e576f10dc0)
The Supportive
Museum of Customer Support: The First Shopping Cart
![11 Key Customer Service Metrics + 4 Real Example Reports](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41IBOFATWKsHSYUEYIbQu%2Fd6593cd6f81f1b9a9adaa0af28bff2d1%2Fcustomer-service-metrics-reports-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=425cb373d5cb60862e9f415106e0cdb6)
Leading Service
11 Key Customer Service Metrics + 4 Real Example Reports
![Measuring Customer Service Success More Broadly](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ZQy6FOfVzfYhEkWRQANT0%2F3e28448f42e52a2e4bf1aed2b0eb5e3b%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=1b826a8997a571ef1404211483e7df6a)
The Supportive
Measuring Customer Service Success More Broadly
![9 Guiding Principles for Doing Startup Customer Service Well](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Wdfgmd2chQ7aggdJcVp0t%2F1631df0021c3f6cee9e1c634311bd93c%2Fstartup-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=3f4893d77edc0a114deb270f63dc06bd)
Tips & Templates
9 Guiding Principles for Doing Startup Customer Service Well
![Encouraging Support Teams To Write Help Docs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3bgHFdfUdlhFEjicvOm9Io%2F391d8ae3629272d455c104662cafe462%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a9b36d85850e085d6cadbd6bf64cd1f7)
The Supportive
Encouraging Support Teams To Write Help Docs
![Top 14 Freshdesk Alternatives and Competitors for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fp7upr51N1kafyTOhMbPkw%2Fd59603e0dc0b8fcc94ba82600233669d%2Ffreshdesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5c992c5f13f33dfa39e103fabd980252)
Software & Systems
Top 14 Freshdesk Alternatives and Competitors for 2024
![12 Predictions for Customer Service Trends in 2022](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2svLT0nas1p99cVhd0nK94%2Fcc1d5536eb4ac722182466b12f0eb957%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=20a39c610e76869d12bfa917fe9ec5ae)
The Supportive
12 Predictions for Customer Service Trends in 2022
![Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3VxUpXjTXRl82gkWQtFDAu%2F3f76cd8400227a67f4dabb89fa876bf2%2Fdistribution-list-vs-shared-mailbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=6b364fa93b1dd890802b1c45dc0f46ef)
Software & Systems
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
![Fast Food vs. Fine Dining in Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnBaaEXW3hANTEovp8dnQu%2Fb8f4bc9fb0f40f01eefbd3fbc8e5f7cd%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3759b6c05e2f28b1201b55a2894f4e0c)
The Supportive
Fast Food vs. Fine Dining in Customer Service
![How To Make the Most of Your Customer Support Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7ggqFcAU6T9vFf0YFzO8sY%2F2290c5b876fa0b1f86326d97c0df2f05%2Fsupport-data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b41db0ccafa4fba6f0a48cecebc922bc)
Leading Service
How To Make the Most of Your Customer Support Data
![Customer Self-Service: Benefits, Tips, and 5 Great Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6AU8eAg7cVJQng20GwG9hL%2F17fe0b0315ac784f0e53cb5f449525d8%2Fcustomer-self-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=79330df5ff61cea5476e6c8f99460b9c)
Scaling Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
![Dealing With Abusive Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Co66hJxZAKMtZj8rRLjZE%2F407cdbb161f3a7dbec61fe3a161ac357%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b4086e5262021ba5e45cfd20e28cba)
The Supportive
Dealing With Abusive Customers
![The 9 Best Team Email Management Software for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3pC1XeM60XT3hvUhKAGyno%2Fc329c0b395b7a38f84008cffe4d418d1%2Fteam-email-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=b08b3cc09444d0c16a420cd28ea78271)
Software & Systems
The 9 Best Team Email Management Software for 2024
![How Support Teams Can Improve Customer Retention](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7KBkwLCt7FM5HigaNC4qUf%2F89272ae540bc030250d296c91857944a%2Fsupport-customer-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a066db3b8ff96f3e7228adbca26a5079)
Leading Service
How Support Teams Can Improve Customer Retention
![The 8 Best Customer Service Channels (& How to Pick Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4izKPBKt3BsoDhsOlKxvka%2F2e042580f038c73984777d106488d7d0%2Fcustomer-service-channels.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f25a2e153d98dd4a90f872fc5d067b7d)
Leading Service
The 8 Best Customer Service Channels (& How to Pick Them)
![Museum of Customer Support: The World's Oldest Complaint Letter](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4O4P1mIkahwA3IpjWDvaju%2Fa7086603a7ef551b65957484030bc267%2Foldest-support-complaint.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=02a8253c37fd76bfd105e92f7500db27)
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
![The Pros and Cons of Free Help Desks + 5 Options to Consider](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Cx93zftXdLzVIvNeIDCVT%2F08cf97fa5638e8b91f3873b19546eeed%2Ffree-help-desk-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1d9ae91d75cf2f50fd91a8f44e8941d9)
Software & Systems
The Pros and Cons of Free Help Desks + 5 Options to Consider
![Writing Your Own Customer Service Recipe Book](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F180CxEOFp9PDGcCukEs2Lz%2F96c78d8897f063e53f9eefe2be99abef%2Fthe-supportive-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=59576149097208f1b7f00fc866953dd4)
The Supportive
Writing Your Own Customer Service Recipe Book
![The 8 Best Hiver Alternatives for Team Collaboration in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F12X7iJcYnuC6iJ3FHHNpxo%2Fb0cd4c1d7ebf6658bb81dd151b6d6864%2Fhiver-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f258201e3dc970fe8420f4d4ced90d)
Software & Systems
The 8 Best Hiver Alternatives for Team Collaboration in 2024
![Delivering Excellent B2C Customer Service: 7 Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HSvvRvz4rFvTDxi9h0s7B%2F16ddfa56dfb4c10c66bc1e7c8bc1e3fe%2Fretention-marketing-for-ecommerce.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=24375cbac5b3601f9b49afd3a8b2e7a2)
Tips & Templates
Delivering Excellent B2C Customer Service: 7 Best Practices
![19 Actionable Help Desk Metrics for Customer Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6p4RgWNiJhqz4cT47b9xeK%2Fd2d81f63582bc40c51f888cc3fc34356%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=30eea5a858c2fbab6463e365c46e10c1)
Leading Service
19 Actionable Help Desk Metrics for Customer Support Teams
![Shared Email Account: Types, Tips, and the 9 Best Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F755okJtdS1elhfHH5i2lU8%2Ff2e7daccd06178119bcd51886c4aae0e%2Fteam-email-management.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e4553b973a49bee82d9e40049ef927b2)
Software & Systems
Shared Email Account: Types, Tips, and the 9 Best Tools
![14 Actionable Live Chat Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nvJdzrej61CLPtOLjCHV5%2Fe364b47e567a6467a9a5e2dbb2d965ca%2Fvoice-of-the-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6b3fb354eb3e75c69e60c757efc708fd)
Leading Service
14 Actionable Live Chat Metrics to Start Tracking Today
![Buyer's Guide to Choosing the Right Customer Support Tool](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XtOVco6UPVgRxdKvs4Ba0%2F254fe5a319c4f16b7ce667c9f29413f4%2Fchoosing-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e0a8ad23e101edf590302a6d7dc6e2d9)
Software & Systems
Buyer's Guide to Choosing the Right Customer Support Tool
![The 22 Best Zendesk Alternatives + Competitors for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6jkTGkH8rNYO5OcIIHBD0b%2Fe9af089ee06a7b92f66e8f4dd4e950c6%2Fzendesk-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=fce23469b8f3f6b7762b3842d689e5be)
Software & Systems
The 22 Best Zendesk Alternatives + Competitors for 2024
![Terrifying Tales of Spooky Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FG7FB1djwjZqBhfOV1uWrV%2F62a6eedb135280f7d4a7c0358a067357%2Fhalloween-customer-service.gif?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a8b1185dd1a2bbe89448e9f234105a4d)
The Supportive
Terrifying Tales of Spooky Support
![What is SaaS Customer Support? Examples and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fjxa5zfMHuyTTFX8kDbpYG%2F706abeff73aad28c6f061ee12d614495%2Fsaas-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a63958148f232cdc8821fa722997b3e8)
Tips & Templates
What is SaaS Customer Support? Examples and Best Practices
![Announcing Help Scout's 2021 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55uTQeZ6JidsitRHgdYpYo%2Fb5e1ab53672e4e68bebf44523bb61dd0%2Fcsawards-meta-2021.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=3fed4ea0909a92c5c1fe4f7c04debee2)
Leading Service
Announcing Help Scout's 2021 Customer Service Awards
![Annual Planning as a New Customer Support Leader](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NAvFkZfj52vJ3AVbyIOL4%2Fd9374dc2f3c5af8c83f1f105bb81c7c3%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=59d219ac6085c9a4383d2a3357438e4d)
The Supportive
Annual Planning as a New Customer Support Leader
![15 Customer Communication Tools to Engage Your Audience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3ii7Y3DWvmvumlgnHZ7UBd%2F7c60be108193459da5fb62f37c79f93c%2Fcustomer-communication-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c2ea315dd03c5bd6c5d9fdccec36f096)
Software & Systems
15 Customer Communication Tools to Engage Your Audience
![Visit Sea Sat, the Customer Service Restaurant](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Hxcj2GVSEhgxL1fwrfPjx%2F62cdbbaef2c40be260e4a716e9f2fef5%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=101811dc4c6965670c735b5967187596)
The Supportive
Visit Sea Sat, the Customer Service Restaurant
![9 Actionable Knowledge Base Metrics to Start Tracking Today](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FzFfI0Eg5mNXj36CtF8Uv1%2Ffb07b1a535e11fad1986467ac1dbf3ee%2Fknowledge-base-metrics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a8e4897e5417cac426cc220c1810c7ea)
Leading Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
![Why Customers Ask Vague Questions (and What To Do About It)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4BYtbWjQPFEBB1CUgWtv2F%2F888cf4875a66b6303da7fb200f24f481%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=845c9066fb9c80eb5af80338b768e3c6)
The Supportive
Why Customers Ask Vague Questions (and What To Do About It)
![10 Ways to Improve Your Customer Service Security](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMz233uZNxbrwzRB87XcaC%2Ff75dc6a6e4fc1470dd5bf31b2279a281%2Fcustomer-service-security.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2730a3c146cca90fd73e79eecb9f547f)
Leading Service
10 Ways to Improve Your Customer Service Security
![The 14 Best Email Management Software + Features to Look For](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5MLmhMz6gregHlU9MdloiR%2Fef8889ef265498e7c4dea8e6bf471ee0%2Fbest-email-management-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=5bb017669c93772c64884de9169105b4)
Software & Systems
The 14 Best Email Management Software + Features to Look For
![How to Scale Customer Support Without Compromising Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5NypwPKtIDsberA1X27Ixt%2F7dad9d8f30c355ceb88fb47a79b19600%2Fscale-customer-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=8e3835fe63d6f6898778ffc85bec25ad)
Scaling Service
How to Scale Customer Support Without Compromising Service
![5 Steps Support Teams Can Take To Get Product Bugs Fixed](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1miY9fOZxKBbWxlnx6oLCN%2Fca2b36fb2b0ef28b42cf1299d343cde3%2Ffixing-product-bugs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a4b87dd981383c5bd5fac1e304d1a6ba)
Tips & Templates
5 Steps Support Teams Can Take To Get Product Bugs Fixed
![The Book That Changed My Customer Service Career](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6OIHQR6tXNXGUABjiDUjHX%2Fab4fd6c3cd46f9ced4137a7bb6663b0b%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=dfaa3c9ad2e1af9ff9c7b1ebf831c3e1)
The Supportive
The Book That Changed My Customer Service Career
![Customer Onboarding Specialist Job Description: Templates and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VBIGJWSmTjyO6tGd0qoPg%2F2bf929e1ec91560ce0a345b99fc8b104%2Fcustomer-onboarding-specialist-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=787dd4464cbb93bddc4700cc158e3e19)
Scaling Service
Customer Onboarding Specialist Job Description: Templates and Examples
![The Supportive: A Series for Service Professionals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1i5P2Iq4omhSnzajCWjsxd%2F9f613f5b011bcc6ebd0ddfc0198d7849%2Fthe-supportive-7.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=534debffab63eda949030470d79ae432)
The Supportive
The Supportive: A Series for Service Professionals
![Customer Success Specialist Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4JDQozn9sjDYkCStcZgUFE%2F0214bbcbcc53f98806a28c628d6e42e3%2Fcustomer-success-specialist-job-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=338b716b70d6e2a24f7a5ef2160d56d4)
Scaling Service
Customer Success Specialist Job Description: Template and Examples
![Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FGxih7grT40gmy4kEj9tOS%2F2fc6f8a85f16d2d4d05d9651dc65d853%2Fsmall-business-customer-service-outsourcing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=44a780a6aa51d3bc9fb5aabb95ce8530)
Scaling Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
![The Ultimate Guide to Small Business Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7sqhm2EArRKNqBkiey2eSp%2F88e9c7fe04f5985370c374c8d91ff4cc%2Fsmall-business-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=265a1a4703edde71fecf765d3ef1080b)
Tips & Templates
The Ultimate Guide to Small Business Customer Service
![What Should I Include in My Cover Letter?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5yOe0U9e9ZqoYxd9TQzol0%2F99d5499d8e2cde1f262fa21ebeeb5c8d%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ca3c4c615bcd52a17b888538f0d82f4e)
The Supportive
What Should I Include in My Cover Letter?
![How to Measure Customer Service Quality: Methods & Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F369qQrYDkCsHXqn7iJDuce%2Fc2d8a09e4f8f2db0135b26c15b6fcf1a%2Fsupport-quality-assurance.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dfdf41e782d3787742086540da5a17a6)
Leading Service
How to Measure Customer Service Quality: Methods & Tools
![How to Write a Tier 2 Support Job Description + 5 Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2DGtGdZAbmrXeVDiHtmWWm%2F6dea1ef7ead96e0be7cbc4eaa70fa70a%2Ftier-2-support-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=701ceafb7b39a64cbb588df0addef4d2)
Scaling Service
How to Write a Tier 2 Support Job Description + 5 Examples
![Customer Support Rep Job Description: Template and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F370himT9JogjpTsvUxuvWT%2F84b6cbf769c2e2dfc0b66a0b7b71cdd5%2Fcustomer-support-representative-job-description.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50db19c8ebf28dabaae956cb55003a43)
Scaling Service
Customer Support Rep Job Description: Template and Examples
![Knowledge Base Software: The Best Options for 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4VY0aOTVjiQx4zLp6c3nQZ%2Fb82eac2cb1db815004c545b94d382b2b%2Fknowledge-base-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=70e90fccdea05600fc13b708b9c07034)
Software & Systems
Knowledge Base Software: The Best Options for 2024
![Tips & Templates for Writing Great Knowledge Base Articles](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3dl5IouFesEpa7v4d8e5oe%2F9368d160fcc84ed2609e3d18a03c512a%2Fknowledge-base-article.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=bdb38fb45fa6073dd485836334982315)
Tips & Templates
Tips & Templates for Writing Great Knowledge Base Articles
![18 Customer Service Tips for Financial Services Companies](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F26gDV5o0l2YRxDNHHpBeqf%2F5ec5702d5b221b1738b45d5950a59756%2Ffinancial-services-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a2e89f9e94696db4883fc495439ed65d)
Tips & Templates
18 Customer Service Tips for Financial Services Companies
![Managing Social Media Customer Service: Strategies and Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4WAVLWYWnt90aUylnZZ19e%2F91746836f318be36a2da453cefdefefb%2Fsocial-media-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6555e99f4337dabf036176ff7b16c0c0)
Tips & Templates
Managing Social Media Customer Service: Strategies and Tips
![9 Customer Service Blogs Every Support Pro Should Follow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4niczUJxndDPtMEXI8yOKZ%2Fd0383b1ecd489c6bffc9913654345c90%2Fcustomer-service-blogs.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=dbbfcd4408718f09301fd6df27e1c9f7)
Tips & Templates
9 Customer Service Blogs Every Support Pro Should Follow
![How to Recognize, Reduce, and Repair Customer Service Burnout](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2eZPm79BvbDRnJiCh7xN4q%2Fdda0f6b7568587a71e6e48071770f376%2Fcustomer-service-burnout.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e504180f73a769fff960566a08c63800)
Leading Service
How to Recognize, Reduce, and Repair Customer Service Burnout
![How FAQ Software Can Help Your Small Business](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1NOikLb4bVHDBrNvWQ5AlT%2F6e89732a4299a39afe4619632e1c8eba%2Ffaq-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3a89781c952df118aa9a90f1d7dd98b4)
Software & Systems
How FAQ Software Can Help Your Small Business
![13 Tips and Best Practices for Real Estate Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3gwiNnfFueSHUYcp2Tsbhg%2Fe5607747d2425191834facebe6f72048%2Freal-estate-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=14959a0533797fac299aecf76f8d7d35)
Tips & Templates
13 Tips and Best Practices for Real Estate Customer Service
![11 Tips on Delivering Great Customer Service in Education](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Ji7p8jtNykhPngOfjRoCF%2Fb2e44aed66e4a4ea5168d77313f28e24%2Fcustomer-service-in-education.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=bd71650b7af43e1f280acb7dda9f20f6)
Tips & Templates
11 Tips on Delivering Great Customer Service in Education
![11 Types of Bad Customer Service (and How To Avoid Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5pssud4sCkYJDU81sOw23X%2F6bfb540f6f7e9ddbfed854bd9ed7b09c%2Fbad-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4cc96fa65b09630cb9e0edd82be1e131)
Tips & Templates
11 Types of Bad Customer Service (and How To Avoid Them)
![Google Collaborative Inbox: Pros, Cons, and 5 Alternatives](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2RWQyhUqHg8l7fpyjspet0%2F77a14bedc62e5ad41ff7d3a28611b795%2Fgoogle-collaborative-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3fa12c4b1ad974c79526a01057bda0f7)
Software & Systems
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
![Telling My Boss About My True Career Goals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2sL1apB5XAYFKfa9DeLD4D%2F49f90ac38c2adce4877298d4b07225da%2Fask-help-scout-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=caff8dbc31294e46e63312323a1619eb)
The Supportive
Telling My Boss About My True Career Goals
![The 12 Best Front Alternatives for Shared Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3rS0EIoNCnnik6WASTd2zn%2F18ec14f5be54da6d8d1d29c819ccd94d%2Ffront-alternatives.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=f177e0bfa3c53694b927a8191e022750)
Software & Systems
The 12 Best Front Alternatives for Shared Email
![Delivering Great Customer Service in the Healthcare Industry](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7FAYmkJRmbZTF0JuhcpFrH%2F0993eeec9818f50b65e164315dd2e1c5%2Fcustomer-service-in-healthcare.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=091b42e9395a56eefaae20d28da9273f)
Tips & Templates
Delivering Great Customer Service in the Healthcare Industry
![11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6LYbGH9MnmMeTBveImmp8P%2F01dff0559ae244d0a32318bcb4d90c12%2Fsaas-help-desk.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=4bf6db1a6a99e97a96bc72122424625c)
Software & Systems
11 Top SaaS Help Desk Software for 2024 (Ranked & Rated)
![107 Customer Service Statistics and Facts You Shouldn't Ignore](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F16jbT2llrCofKlH2GXdN7T%2F69baf98988548169906231f8c8e2e244%2Fcustomer-service-statistics.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=282&s=5a20b8223df2451a6f1824b70d71a967)
Tips & Templates
107 Customer Service Statistics and Facts You Shouldn't Ignore
![Help Scout: A Team Inbox Built for Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4rI7Mawj4KjX2uM0zvAte5%2Fef1641ed3d7cc699cb261d648d838b3f%2Fteam-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f72e680e4602551467db4a93995f04e5)
Software & Systems
Help Scout: A Team Inbox Built for Customer Support
![Why You Don’t Need an AI Support Chatbot](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2J8iMOoBfiO5GHAE7h0i6n%2F42187fe7c07853ce41fb43403219da4c%2Fai-support-chatbot.jpeg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c8aa19d0d4a4020b0c11070bb9052ca1)
Software & Systems
Why You Don’t Need an AI Support Chatbot
![What to Expect When Shopping for Support Software](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fix7AdHLHuY1gXScWNKt0Y%2Fe2ff3ae0a48746e8b33318c8b1e00f6b%2Fshopping-support-software.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c0536ce26d107baed32726ae1d4bb86a)
Software & Systems
What to Expect When Shopping for Support Software
![Why Help Desk Software Is a Must-Have for Small Businesses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nHrNlP88sJ2dn33Yykbmc%2Ff59b18fd5d859891c3dbf867eca1066a%2Fsmall-business-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=a6ff1283012ed8ad8a2653b45e8fc08c)
Software & Systems
Why Help Desk Software Is a Must-Have for Small Businesses
![Being Pushed to Offer Service Level Agreements Too Soon](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F41vSt5GUWy28cvSo8Bk73e%2F606335ac689c6030e8ae368b6ecc44fc%2Fask-help-scout-5.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=e5c09a5db5064488d23bd99c288ef360)
The Supportive
Being Pushed to Offer Service Level Agreements Too Soon
![The 11 Best Live Chat Tools for Customer Support in 2024](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WNHAPH6xkm5MO0DBn0VV%2Fc67fbbb20e80bffbfa74c130d858de5f%2Flive-chat-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=e94be3b9ab26f706c2b1b8305c426df7)
Software & Systems
The 11 Best Live Chat Tools for Customer Support in 2024
![How to Build a Strong Customer Service Culture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F54CahC0c5lzue2OBIeXvhA%2Ffedc756b3503804bec22b9b97911ed4c%2Fcustomer-service-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1daaba549c5ce7ba536ed67be36f89f5)
Leading Service
How to Build a Strong Customer Service Culture
![Balancing Soft-Skills With Technical Ability](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5tugi4w2wCCMpth88KVB68%2Fc160d46d2aad5ff0b076adc489bd4a7d%2Fask-help-scout-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=41f2ca117a7d37eeca7d39cce636b87a)
The Supportive
Balancing Soft-Skills With Technical Ability
![The Taming of the Queue: 14 Support Queue Management Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F56Xw0ShEGVVXhpBoT0iZgL%2Fc10aea9941df089c5c0d79a4ef9d865d%2Fsupport-queue.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3dad3ae96271cfe18c7e65736cc77d69)
Scaling Service
The Taming of the Queue: 14 Support Queue Management Tips
![How to Hire for Customer Service: A Step-by-Step Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2RYIEsGmgtm5H73SbOyJ2I%2Fb9b699d7d21128de3ef6686c922b4130%2Fhire-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2b3d2f1107addd28bd673a0a86f35a2e)
Scaling Service
How to Hire for Customer Service: A Step-by-Step Guide
![Breaking Into SaaS Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6GrRtaiYOjBpwKZdgMi6wi%2F1ad70abb1dc473bebe4f5c3d97414481%2Fask-help-scout-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=ccc4be689c11beefdd24024a79f7edab)
The Supportive
Breaking Into SaaS Support
![GPT-3 and AI in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5UkbLk7OjNQK5q23YwjN9O%2Ff62a288260ccaf91f85814353d4e1b65%2Fthe-supportive-6.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=6b7108149f64e8448204c19734c584a3)
The Supportive
GPT-3 and AI in Customer Support
![The Best Role for a Second Customer Service Hire](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Iwegfe4P3uNOhnQu4fqJn%2F63b465addaa55e3164d947910de91bbe%2Fask-help-scout-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=a12b71ebc3721f41b531b936cba2767a)
The Supportive
The Best Role for a Second Customer Service Hire
![Customer Service Training: 21+ Tips, Activities, and Courses](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1WlrRvB1vae29EYMbqTJia%2F28b13d988f58daf70af582de5c3887bd%2Fcs-training-resources.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=948a3f9a1c76d702e8df8d1fa56a678f)
Leading Service
Customer Service Training: 21+ Tips, Activities, and Courses
![Avoiding Cherry-Picking in the Support Queue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FvwHo1K3tBRR9B2TJ7KH52%2F5b90ebf780133e2780dbd0ea4afc4deb%2Fask-help-scout-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=268&s=dc390600b3fce2b2e6a06c4061ba45a6)
The Supportive
Avoiding Cherry-Picking in the Support Queue
![Customer Support Job Description: Examples and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1DVkWZ2BIQRDIU298tNFBt%2F849f0bcb577ace0ba437dd75f5af4e1b%2Fcustomer-service-job-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0ac0d61dd5a587676f5b1ccd34988d91)
Scaling Service
Customer Support Job Description: Examples and Best Practices
![How to Get Started Delivering Proactive Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1oFU2zcEBRBrbbx6PARn04%2Fcbea432a78b9817055fd8d6f9bff30bd%2Fproactive-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=481&s=a72ef3827c0a7d34279e038d551fe279)
Tips & Templates
How to Get Started Delivering Proactive Customer Service
![101 Inspirational Customer Service Quotes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7lUFYIwErC8gG0C0eAQHcI%2F721c0af829803ef391d6597bb02ee700%2F101_Inspirational_Customer_Service_Quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=d71c13cfe8d2e9d910966c543c81d001)
Tips & Templates
101 Inspirational Customer Service Quotes
![Holiday Customer Service: 6 Tips for Scaling Support Spikes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6j1UxRkw703xEW8UtieCTc%2F80814d2ba852c5a85d0b076788f0af3c%2Fholiday-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f06676e454dec71f3b077dd0ba4776b2)
Scaling Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
![13 Response Templates for Tricky Customer Service Emails](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1wC5FZHtJor2daLB3CpUoi%2F1d5e59ceac32d8bee413c420caa5e85c%2F13_Response_Templates_for_Tricky_Customer_Service_Emails__2_.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=65651916cab4a3063b6a3d5d63730a17)
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
![Quick Start Guide to Creating a Knowledge Base in 6 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3M7Br5KvsppASPoZ2kVwvq%2F0b83bf9d5a26c98415cf54c25e42b5da%2Frelease-notes-may.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4fc7a267b58a8bc12a5072ac1ea29407)
Software & Systems
Quick Start Guide to Creating a Knowledge Base in 6 Steps
![5 Ways to Automate Support Without Degrading Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F50G4z60lItY0UeYMJ4UO4Y%2F3a679568950e354112ddf938be0bfa51%2FSupport-Automation.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a53f3b1690928a7740011bd9e222acc5)
Scaling Service
5 Ways to Automate Support Without Degrading Service
![5 Simple Knowledge Base SEO Tips Anyone Can Follow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1hhajEFOkDA4S0MEYNiTpy%2Fe467841ae23b8c2382ee77170531ea0f%2Fseo-knowlege-base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7b98990df5a429ee072fc6989ad1dbd8)
Tips & Templates
5 Simple Knowledge Base SEO Tips Anyone Can Follow
![How to Implement Live Chat With a Small Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1v1BauFtk5T0PMqMrHNYKp%2Ff62fe5133d53cda5f2218fe12952453e%2Fimplementing-live-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=71a6200d8e963cdd6e98fe3950506c80)
Leading Service
How to Implement Live Chat With a Small Support Team
![How to Set Customer Service Goals (+ 9 Example Goals)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4uRHvjiA5x1joBiJtJbstF%2F1533600b61986a506887adad47a04622%2Fcustomer-service-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=594f85068479b88c0b24c46593e3965f)
Leading Service
How to Set Customer Service Goals (+ 9 Example Goals)
![How to Write Support Emails Your Customers Will Love](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F69XhR1CYcPx3JLIOU1Bx7A%2F7de0f95d7c60b4d9c678920e5ed9a898%2Fmlynne_helpscout2_final.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=228bd70cdd8ad810e729442c8b53dda8)
Tips & Templates
How to Write Support Emails Your Customers Will Love
![7 Steps to Build a Thriving Customer Service Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2gIoIpzoNkUryk48aOINe%2Fa1cb5fbc1264573ed2feb5f2e2f002ed%2Fbuilding-a-cs-team.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3c75710fadc4950dc13de0e91069bff1)
Scaling Service
7 Steps to Build a Thriving Customer Service Team
![Announcing Help Scout's 2020 Customer Service Awards](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7gQyePD1fylMa0Axd4pW2M%2F25a15bb0daf7cad8d4753ce0c01efbf7%2Fcsawards-meta.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=479&s=1e92ca8107face2345771f4d9a827354)
Leading Service
Announcing Help Scout's 2020 Customer Service Awards
![Tips for Finding Your Perfect Customer Service Career Path](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3lxOYDiGs9wJpYGPmO9Hxp%2F003f0bb86241a31abe9e9933f4254300%2Fsupport-career-paths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d392941b99e3d8226a837691e284dd83)
Support Careers
Tips for Finding Your Perfect Customer Service Career Path
![Customer Support: Definition, Importance, and 8 Essential Tips](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FnmIkoqbgT8AyPn3MDImnG%2F8ba7af11f1bc9bc2bbe13be4d41489b7%2Fcustomer-support-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=07bdce54b5cefa79ff0b534c367141dd)
Tips & Templates
Customer Support: Definition, Importance, and 8 Essential Tips
![Writing an Effective Apology Letter to Customers (+ 5 Examples)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3TDtdqlirs9Zf7khyRTwvB%2Fce84759e273c60d29b9eecb3e7d2ba63%2Fapologizing-to-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=12fb2ff10f2ef9b9dbf0363805b3039a)
Leading Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
![Customer Service Experience: Definition, Tips, & Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4mEQdsqHhA2hOqc0m9P9PP%2Fe6dcb4fa9b456697c651359e7b88cf9e%2Fcustomer-service-experience.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ccbaa4a3ba911ca2b11b15b435b2d30d)
Leading Service
Customer Service Experience: Definition, Tips, & Examples
![7 Tips for Becoming a SaaS Support Professional](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F61GpQkl6znPo62ztwnbGjq%2Fcf74256f33b14543c9c4ecded743502d%2Fsaas-support-professional.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb11570b4c5a94d745c22fa5c7c345f1)
Support Careers
7 Tips for Becoming a SaaS Support Professional
![How to Create an Inspiring Customer Service Philosophy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ljqH3lE6MsrJXOOf3jhom%2Fa8f748b50f5038cfb700521f769470e2%2Fcustomer-service-philosophy.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aafdc967300a41d75563f5e8caf30893)
Leading Service
How to Create an Inspiring Customer Service Philosophy
![Step-By-Step Guide: How to Handle Customer Complaints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F56UM7BWyXap1JWg8HDXuZl%2F0c5eb6f7e7b4690a87127d3d65ccd083%2Fcustomer-complaints.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0aaa66946ce5c9158c014a3623ae6041)
Tips & Templates
Step-By-Step Guide: How to Handle Customer Complaints
![Time To Resolution: What It Is, Why It Matters, and How to Reduce It](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4dPjmCeJ7o46gZZsvVQZgC%2Fd7f3a04a226ac19c3609e96c06bd45da%2Ftimetoresolution.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c9a3f2ad3b018190beca613949d08f00)
Leading Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
![10 Ways to Deliver Consistently Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F73SYrb9yAHZ95T6ywv8v2h%2Fd8c9c40a3c47085980b9c47cb7f09599%2Fgood-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a6e41759077391f8ac2b6fde3251e72)
Tips & Templates
10 Ways to Deliver Consistently Great Customer Service
![Email Response Times: Benchmarks and Tips for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1tPevUnLcDI30SVwTz4Vlq%2F15da2d9bd980121ddc31d1961be9fffd%2Facceptable-reply-time.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7ac510f9786a27fcacb7777616df4b1e)
Leading Service
Email Response Times: Benchmarks and Tips for Support
![10 Unforgettable Customer Service Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2PrfpRcQOHYPRMng1L5B9w%2F112bd811f762ae0493e46e552016e432%2F10-customer-service-stories.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=350&h=198&s=5da8f6bcb2656132cf1107fe84868e2b)
Tips & Templates
10 Unforgettable Customer Service Stories
![12 Customer Service Phrases to Use (+ 8 You Should Avoid)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFJ1TXuSrbzkQSraMpVaON%2Fa88e695567520159a5368f0c50ef5556%2F12_Customer_Service_Phrases_to_Use.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=2f4f2481d79888a63ede18e351a09591)
Tips & Templates
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
![The 6 Best Remote Collaboration Tools for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Cw33VAY3g04EMrcTaui9p%2F060a7ac08a978929a2910e96853dfc0f%2Fc-team-remote-collaboration.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b09215db566bcf77930cb71e893a430a)
Leading Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
![COVID-19's Impact on Customer Service Volumes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2XPk8Yz1ji3QqADQNEcX2D%2F902e27eee1395d269f57edb4271ce67f%2Fthe-supportive-4.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=3fbdeb9d5cd8364b9a760ea00d03be07)
The Supportive
COVID-19's Impact on Customer Service Volumes
![KPIs and Business Practices in the Time of Coronavirus](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ozwZqpkIm7iUqZrAqVm9X%2F53a8119bb32440cff48ac7dc62a7e445%2Fkpis-during-covid.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4f13110e65d124fb8509f73f7be2487f)
Leading Service
KPIs and Business Practices in the Time of Coronavirus
![9-Step Guide to Switching Help Desks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2H0nbkdxnQ6xNdWJfC0P1c%2Fd48f8526e6d7c7db25f17efd92b6443e%2Fswitch-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=820e9ca9ef5d352c6831f58451d12655)
Software & Systems
9-Step Guide to Switching Help Desks
![9 Knowledge Base Tips for a Better Customer Experience](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FTiy6D51upOJkis8Wm7u8u%2Fc00884c29231ae104da223938c85e42c%2FCreating-a-Knowledge-Base.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f164c24c527856115d1bded770abef09)
Tips & Templates
9 Knowledge Base Tips for a Better Customer Experience
![18 Knowledge Base Examples That Get It Right](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F44kZoiVscOPFHIvGiS9sHF%2Fa04a1e6db7e7154658228a9a30e96ad5%2Fknowledge-base-examples.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3dcf0f4385c3d13724a05f6e7513f797)
Tips & Templates
18 Knowledge Base Examples That Get It Right
![12 Shared Inbox Software Options for Team Collaboration](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6xSS406PyNtThhZHeDdoPQ%2F2276553bfef4ed9a05725689a9ed4a74%2Fshared-inbox.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=e1b02734ce8ca2d54ef5645511694cb3)
Software & Systems
12 Shared Inbox Software Options for Team Collaboration
![Crisis Communication Tips for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Ob0EYykIA7q4eDFjznYOJ%2F75967931f2ba3e30c476ff6c7e724fcc%2FCommunication-During-Crisis.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=207fefeb2a7098733e2c13b886af7f21)
Leading Service
Crisis Communication Tips for Customer Service Teams
![Creating Knowledge Base Videos: Tips, Tools, and Examples](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Gs4HWKu2XPmlU858XYRBb%2F0ad23812ddccb1a96c0615428172b79e%2FVideos-for-Docs.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0390613b6f80a15ce587c4bcc8f2747b)
Software & Systems
Creating Knowledge Base Videos: Tips, Tools, and Examples
![Will AI-Powered Customer Service Replace Your Job?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fy7ORj2567waWO525YINuy%2Ff3ccb4538effa61313b9cc5e3eb0b320%2Fai-powered-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=e2f1de9d5342dc2a19e3648e460be55d)
Support Careers
Will AI-Powered Customer Service Replace Your Job?
![Live Chat Support 101: Definition, Benefits, and Best Practices](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3vA1J0oULjIsY1LhP2vvyB%2F2afb364e96e640b754f093cebcc60693%2Flive-chat-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f530205087b47ddc5faa91ccba361aa4)
Software & Systems
Live Chat Support 101: Definition, Benefits, and Best Practices
![21 Key Live Chat Statistics for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5kUPOl0LPvlv7WS1WkZt3J%2F40403d24484a597956b5a2f75c0fbb03%2Flive-chat-statistics.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ddad9a9a3c6e996da9d89edd6c320b8b)
Tips & Templates
21 Key Live Chat Statistics for Customer Service Teams
![6 Important Live Chat Tips for Email Support Pros](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3AgLv1QY91A1kljAw2JYhm%2F1b277d93192ca82b034162754cf04ca7%2Fadvice-for-chat-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=490&s=471cf1f6e39f540b129307d3931a4035)
Tips & Templates
6 Important Live Chat Tips for Email Support Pros
![8 Live Chat Best Practices and Common Mistakes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FZqSwyeR2pfTQC8sbfEV6E%2F79f561bd4dd8b07a8fe6efc75233445b%2Flive-chat-best-practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9b768cb07bccfeab7c9a38f06dc8166d)
Tips & Templates
8 Live Chat Best Practices and Common Mistakes
![The 9 Big Benefits of Live Chat for Customer Service Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F68iebG2tbLTZyoNzp0drbE%2F655afdfb3c876b2762cc6b281242189d%2Flive-chat-improves-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=fb60a40b686fc9fef31e67c5178ce7d0)
Software & Systems
The 9 Big Benefits of Live Chat for Customer Service Teams
![Communicating With Customers During a System Outage](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FlJFLEgDKFaub3QDkaxcuj%2Fad21dd24b0fd6ebbc921d379d52bd796%2Fsystem-outage.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ea6e8351db9e1917c759db2dcc4108a7)
Leading Service
Communicating With Customers During a System Outage
![The Ultimate Guide to Knowledge Base Management](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1DDr9PYsbaBHOPuh8wNuTg%2Fc93cc879e3c25e880c5902bbda1b5822%2Fknowledge-base-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=336bed8c445d4cbfedaa392737e33cfa)
Software & Systems
The Ultimate Guide to Knowledge Base Management
![Go-To Scripts for 16 Tricky Customer Service Scenarios](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FvM8hmEYkC3VS7VtT8hVEx%2F13b3f88cf3782d25a33f15b2188464f5%2Fcustomer-service-scenarios.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=34d8641689dbc9082f490fbf882e3866)
Tips & Templates
Go-To Scripts for 16 Tricky Customer Service Scenarios
![What is a Support Ticket (& Why We Don’t Use That Term)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6alAMjoL23RJER3fqpbifN%2F861e35db8822bfa286c6ac587d8a1114%2Fcustomer-support-ticket.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=86c6641762fe0b362e56f4c8670def67)
Software & Systems
What is a Support Ticket (& Why We Don’t Use That Term)
![7 Shared Mailbox Best Practices You Can Put Into Action](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FlIWm9GzghLkmd443ujpPc%2F1503f0a059e672fc2b0c3576acdbebdc%2Fshared-mailbox-best-practices.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=9f88bc059dc608ef52c492721bf3ef28)
Tips & Templates
7 Shared Mailbox Best Practices You Can Put Into Action
![Creating Customer Flow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6Qx047G5ySS5hv7pHRcMQ1%2F40fc86eb4d3485146e7be8633a4ca9e4%2Fcustomer-flow.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=500&h=282&s=88fbb24184dcbab07c19189b2b0f713f)
Scaling Service
Creating Customer Flow
![How to Handle Customer Support During Company-Wide Events](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2SWfVmoz35sBkl1Vdrx5fQ%2Fc51b45b934a8be53277a397a388f66ab%2Fsupport-during-company-events.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=457&s=992425b1fed13d3fb1f34756b2205b96)
Leading Service
How to Handle Customer Support During Company-Wide Events
![Should I Let My Staff Complain About Customers?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F49LUK7iK9kZfArU4DilRQi%2Fe9f229dc68c0671515983b404efe486e%2Fhandling-venting.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=454&s=db33938e36ecf166e55d4c0262439e2e)
Leading Service
Should I Let My Staff Complain About Customers?
![13 Productivity Hacks to Maximize Your Time](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3nmLdvOjtrbN2eWWJR85tO%2F5a959242e958ba7ce2fc3e9e8969822f%2Fproductivity-hacks.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d7870e3126104220db27e9cce9667a51)
Support Careers
13 Productivity Hacks to Maximize Your Time
![Rolling Out Weekend Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1K4yFcr4rqNH9q5SMZGpie%2Fadd9b26064c884580be9a6803b31be75%2Fweekend-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1f4cd0fe66bd8ed75b42420898d17145)
Scaling Service
Rolling Out Weekend Support
![27 Funny Customer Service Quotes](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7nte85dtseHCilQpCwbqr1%2F66d6bac455e63e549b6f716174452bc0%2Finspirational-customer-service-quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2d8a5bcfb28a143e74977f9ac28279ea)
Tips & Templates
27 Funny Customer Service Quotes
![5 Boring Customer Service Stories](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2aqXEVsTGjt7nQJHl7U3kq%2Fe4e36cc9fd9bfbdd0dd8354f42b9c70a%2Fboring-customer-service.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cbb86014fcbf7589c46f0c9464f53259)
Tips & Templates
5 Boring Customer Service Stories
![Humanize Your Support With Data](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WpyniPh2yvCxcmlhyIkmG%2F6f74cbccc5da33865cc82a8333db24f0%2Fhumanize-service-with-data.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=436c5593d9ba46f778113efa9b0c6d60)
Leading Service
Humanize Your Support With Data
![How to Turn Off a Support Channel Gracefully](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7zWw4RSUeBo3RNYhP2qCBD%2Fa41b264ea8d560fa228e929815d4a4d4%2Fturn-off-support-channel.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9f1a4f385828d6e84a577f14c9fcde41)
Scaling Service
How to Turn Off a Support Channel Gracefully
![Why Analytical Reading Is a Must-Have Skill](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7rKYewrAFaigWmfzBi8T2R%2Fa692f0c4b6fdaf4367f81177a9748291%2Fanalytical-reading.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=33dd15cfd3c5bb7ff609d9094d803416)
Leading Service
Why Analytical Reading Is a Must-Have Skill
![Help Scout's Annual Customer Support Salary Study](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1rWm4lC9EQv8AE4rtgRDwg%2F2e6ff6cba835d89db11fb26c17414c5f%2Fcustomer-support-salary--hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=610c18bd72ac203504f47aeff4b6d7e4)
Support Careers
Help Scout's Annual Customer Support Salary Study
![Help Desk Software: What To Look For and Must-Have Features](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4TdWl4xwQJ9LN8rkvSPT8K%2F5cb767876c9100de6837647d1de9b30d%2F10-features-help-desk-ticketing-software.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=65484794f7dd221f1e22efe7271842f7)
Software & Systems
Help Desk Software: What To Look For and Must-Have Features
![Communicating Support Successes to the Wider Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5HHNKIkcrLeDAYtN40GYVG%2F1ec0d949bd78c304a5299b9819baa889%2Fcommunicating-support-team-successes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=40108eeab8826fa109f55318a3283617)
Leading Service
Communicating Support Successes to the Wider Company
![21 Key Customer Service Skills (and How to Develop Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F51AsHLEO6YLvN3uIUQt9WN%2Fc3fb27f272af858c59ae726710c3c96d%2Fcustomer-service-skills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=169463e2137f7e0f1b8ba9787f7ba77f)
Tips & Templates
21 Key Customer Service Skills (and How to Develop Them)
![How To Write a Good Internal Note](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4U9ptPsN03jrzJL7f0NUlI%2F8b9c01f9290e54d63c2bb71b123b2f35%2Fsupport-internal-notes.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8e12ca6f578768ec7670d15587d690c2)
Tips & Templates
How To Write a Good Internal Note
![Why Investing in Help Desk Software Increases Your ROI](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1XiHXddMf0NCSvA95cMeZA%2F602e99d00fa73a55920e737db9de1187%2Finvesting-in-software-for-help-desk-increases-roi.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=3ac88b1003e6578f831a1eb805cd6eb2)
Software & Systems
Why Investing in Help Desk Software Increases Your ROI
![Support Teams and Technical Writers: A Powerful Partnership](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1J6OpIMlPR3fEBmHUuEDJb%2Fd9dd5ae96193f3b0968299c5636734b9%2Fsupport-technical-writers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=6801848e2f4a970be9c7acd17bb94a57)
Leading Service
Support Teams and Technical Writers: A Powerful Partnership
![3 Strategies for Scaling Up to 24-Hour Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2DfWuKqUnvcy6E2it3bxiJ%2Fca20c65e2615378be5969de7a2959108%2F24-hour-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=407&s=1d3350c2004e68eace29d62268dabece)
Scaling Service
3 Strategies for Scaling Up to 24-Hour Customer Service
![Customer Support Operations: Description, Responsibilities, and Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FXUzlOgTDclfMNCMn3pt1p%2Fd151e1302f79ea5c45cb510d6d80d3e5%2Fcustomer-support-operations-description.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=391f5c1035a6528d96b7e2a342437e8d)
Scaling Service
Customer Support Operations: Description, Responsibilities, and Skills
![The Art of Troubleshooting for Customer Support Professionals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2HWYOi47hAob721muoqz7l%2Fcedad5b5be5dfa6b3ca757cc82b3b81d%2Fart-of-troubleshooting-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e4e6fbb43c0bae179e040151f18e875c)
Tips & Templates
The Art of Troubleshooting for Customer Support Professionals
![What Is Contextual Support, and Why Is It Critical to Live Chat?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6eb1SstFCjIlfBsRE5HmC0%2F041adc54ea151e7bcfa0578c99790d97%2Fcontextual-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6efe3a24f2ccacccd18cc342cbd56882)
Software & Systems
What Is Contextual Support, and Why Is It Critical to Live Chat?
![Help Your New Hires Rock: 30/60/90-Day Reviews for Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FIavC0BXwt9nkkOVZ0LTDw%2Fe5031d2486676a4de7d7651330eb6042%2Fhelp-your-new-hires.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d6e7e9e0a3d2deb234a31c08ea9dcab3)
Leading Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
![What to Call Your Customer Service and Support Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F73At8FBha6vAyd9uHwwjH5%2F7e881a1b0fdf955c90595d40aa047071%2Fcustomer-service-job-titles.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa00d866183fdd4a47cebfad94aee242)
Scaling Service
What to Call Your Customer Service and Support Teams
![How to Fire a Customer (The Right Way) in 5 Steps](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5T7zLqxnkOM2CogOXDN4xa%2F36db774577373f1e3dde24be2e944ae2%2Ffire-a-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=20628d8ab57639abc6acc22f98c0ae96)
Leading Service
How to Fire a Customer (The Right Way) in 5 Steps
![How to Hire for Chat and Email Writing Skills](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3O9bm42C5wSPlIWezwSASR%2F124273f242e7c47bdcd3d48edeeb4707%2Fhiring-writing-skills-chat.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c5f6a9717c5ffd411335e7d624d2edc7)
Leading Service
How to Hire for Chat and Email Writing Skills
![The Right Way to Consolidate Your Customer Support Tools](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1qe7K9ZrmPVZO1K7wYHsWL%2F173c02a406c1489585adf77a42ce4d49%2Fconsolidating-customer-support-tools.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3d720f1fa88b4278ab390b2be9cb1f2d)
Software & Systems
The Right Way to Consolidate Your Customer Support Tools
![Customer Service vs. Customer Support: Explained](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5j2l7Ham01Ay2zsrmFxOre%2Fe23578a995db0cea204eb1a77e028c2c%2Fcustomer-service-vs-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b6ed42a1ec99c32a85b250f772169a3d)
Tips & Templates
Customer Service vs. Customer Support: Explained
![AI, Curiosity, and the Future of Human Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5m7wVOVSzeLuZGMjdi8E0k%2F65eecd3d68af9be27af63784f0de05ca%2Fthe-supportive-3.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=9c85ee6b4a2427d2c7a002d2f21c4d4e)
The Supportive
AI, Curiosity, and the Future of Human Customer Service
![A Customer Support Leader’s Guide to One-on-Ones](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F01lTz8Az7d2onPU9aM2If4%2Fa00069d7ec9f3c410a05ab5127cd33aa%2Fone-on-ones-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7a3e2f7257d5cf0b97243436aeb69c6d)
Leading Service
A Customer Support Leader’s Guide to One-on-Ones
![Scaling Support With Personality at Cards Against Humanity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F58a3xobJfAyG7rJLzrEwMQ%2F2349c5e67a216ba194ca66ed4ca47727%2Fcards-against-humanity-scale-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=15ab553a1b63da15824b126e8a089877)
Scaling Service
Scaling Support With Personality at Cards Against Humanity
![How to Rebuild Customer Loyalty After a Data Security Breach](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6ROWu5jVE8PPmIIInVpCtl%2Fcbc1cc1686c53118dcf676f1075f1803%2Fdata-security-breach.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8669f3b80b88ec874407636593bc6805)
Leading Service
How to Rebuild Customer Loyalty After a Data Security Breach
![Migrating a Customer Query Between Support Channels](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3295i27lMCs9QqHhPhF70L%2F21dd75d63fc4060575131c5da87bed96%2Fmigrating-customer-query.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=765afe0569c61298e997379fd4675e43)
Tips & Templates
Migrating a Customer Query Between Support Channels
![Need a CRM? Consider These Tips First](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76KgyPAZfIA9bQtM2gwWwR%2F35b0d57c3c9d4c64e8215d465ef88314%2Fyou-dont-need-crm.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=175491f3d7650a771482be591faed732)
Software & Systems
Need a CRM? Consider These Tips First
![4 Ways to Determine What Your Customer Really Needs](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4gQt5iffSmq9wGOfn713S1%2F7a349f88e51e62b0d55efa4c80dd46c6%2Fwhat-customers-need.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ff4666bec88f7e22f9360f98cfb2cf15)
Tips & Templates
4 Ways to Determine What Your Customer Really Needs
![Reduce Your Support Load Through Better Product Writing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1IuTE8Y3EIUZYwkPC1YgIU%2F5aa896c5fa54d33b3b3f2f1c2db69b54%2Fwebinar-postimage-02.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a52344474139e4d2e288fc5f0eeac65c)
Tips & Templates
Reduce Your Support Load Through Better Product Writing
![Writing Support Emails: A Style Guide](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6zOYEZQtDRKcJFBGOmWPq8%2F75fe81e723289d61d71d15616c631545%2Fwriting-support-emails-hero.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=93a64ef31a124aa5c2920289bfb091a9)
Tips & Templates
Writing Support Emails: A Style Guide
![Turn Support Hunches into Usable Data for Product Teams](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3sd53HIEAvcvDeWv38ynQ5%2F26ea39c766f2fe0b026c182a073c04ad%2Fsupport-driven-product-ux.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=734df37dad5cd9b11719fbd59baa9141)
Leading Service
Turn Support Hunches into Usable Data for Product Teams
![Inbox Zero: The Fast, Empathetic Way to Get Your Team There](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6MKZKgGOlrujrTYaSzi4k2%2F724997d3d90df368aaab5041c8a097b6%2Finbox-zero-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=70af33bbb313e22d0d99488f0afcc499)
Tips & Templates
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
![9 Tips for Delivering Time-Sensitive Customer Service Fast](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4wORuubgWwh56NCH5qMyBK%2Fdc84d692376ee3fe1c16df070c29b424%2Ffast-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a07077a504103b97a5e3dd12f9ff4afd)
Tips & Templates
9 Tips for Delivering Time-Sensitive Customer Service Fast
![Working Successfully in a Collaborative Support Model](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5TJD5CGPOX54PLfSYK8puj%2F5850b8f93a621be07713c7208674d9ea%2Fwebinar-postimage-03.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4389359dfec161e17877112725a7453d)
Leading Service
Working Successfully in a Collaborative Support Model
![How to Determine Your Company’s Multichannel Customer Support Strategy](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5XYgBdFs98vspuXnBGDncv%2F6a074a2a65b3ac3204a31d16ea356719%2Fmultichannel-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=34f311a5afca202a9dd6395821bdf9a2)
Scaling Service
How to Determine Your Company’s Multichannel Customer Support Strategy
![How Mailchimp Bridges the Gap Between Support and Product](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F53ZiUyH1N5RRk6csDSWrh5%2F188e42978a964ec284a2a847f3894b26%2Fmailchimp-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=650&h=420&s=a76591ee13bcb9afc1e3f27b204602ed)
Scaling Service
How Mailchimp Bridges the Gap Between Support and Product
![Taking Customer Service Beyond Satisfaction](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ehq3cfG4J458jxZLn5mqu%2Fbe0a64a3a67f72aa6014f4cf6fa0c8d1%2Fwebinar-postimage-01.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1a4024aa9a80a33a60066eb2ae182c29)
Leading Service
Taking Customer Service Beyond Satisfaction
![The Future of Self-Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2G4tNNJmZZd7GHSwnRi9KH%2F632109b13c047955a695fda2b0815465%2Ffuture-of-self-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cd258b2dd8bac309c6860e56cab4e4f3)
Scaling Service
The Future of Self-Service
![How to Snag (and Succeed at) a Remote Customer Service Job](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FtzXQf5SGcSYat5I13wNq0%2Fb60f320719cd320d3a5adcb60ff9100e%2Fwork-from-home-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1009ab00f772b9c15842d4bc8c8329c6)
Support Careers
How to Snag (and Succeed at) a Remote Customer Service Job
![Why Support Teams Must Stake a Claim to Revenue](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6gujtIzEAB9yNxvpHUrn50%2F69e5ce28c5a5f4c88ca22429b9d721b6%2Fsaas-support-revenue.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d58de0e374387624fc9eb7d38d99aa37)
Leading Service
Why Support Teams Must Stake a Claim to Revenue
![How to Revamp Your Knowledge Base Architecture](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Pz3aWQObqu1r2RCgSX8b1%2Ff442da348d21614af0411c61b603837c%2Fknowledge-base-architecture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=aa104664e205fe6bee559a4dc51a8cc1)
Leading Service
How to Revamp Your Knowledge Base Architecture
![Listen While You Lead: 3 Unexpected Lessons for New Managers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1zWZq75desKqrTMeizosu5%2F34a6e92c24adc8146b5ff5e50dae9e06%2Fnew-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f5f5e7f73afd34144fbe17f67efe8d3c)
Leading Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
![Why You Should Set Big Goals (Even If You Might Not Hit Them)](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3sJeemOWKmzq9ydeWR994h%2F2e2137a9947f9b237556e41ba1e26357%2Fset-big-goals.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f6a3700f0211f3d970c9132e8b970245)
Support Careers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
![8 Tips for How to Approach Cross-Cultural Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FxGRrxBe5W8hfChxU360JX%2Fa5d9011c4f22bbc31b9024d295546e37%2Fcross-cultural-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1016c9d05ef3c90acd61e1284c760a71)
Tips & Templates
8 Tips for How to Approach Cross-Cultural Customer Support
![6 Ways to Get More Mileage out of Your Help Content](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5I7T6FjBvQSBD32ZgxSTDK%2F75ce33bd4702b8c9a117204b6058edc1%2Fimprove-help-content.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5d05694ade2fedf5b0f083e219f31745)
Scaling Service
6 Ways to Get More Mileage out of Your Help Content
![Knowledge Base Design Tips for Better Self-Service Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1RfOSGELz0BlabZ0WYwEjA%2Fe1ab85243f8094c05af01e524a591301%2Fhelp-document-design-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c46611a83baac735be12f2fdf10bfef6)
Leading Service
Knowledge Base Design Tips for Better Self-Service Support
![The Right (and Wrong) Way to Outsource Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F71GVoHHkgQ4UDLoQQ1E8vs%2F4106fb1077dbb83b7c041f482d21df0a%2Fjune-2019-release-notes.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=c0ed5c080aa6a37f331ea900df15d320)
Scaling Service
The Right (and Wrong) Way to Outsource Customer Support
![8 Best Practices for Designing a Helpful Contact Page](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3xF4QPXejmr5QxzJzn27eb%2Fa4f2516db687be4c33731cf6d6c32abb%2Fcontact-us-page-design.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9249ed9ea60437064267b59a19d1aabf)
Leading Service
8 Best Practices for Designing a Helpful Contact Page
![Empower Your Customers With Self-Service, Chat and Help Desk Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FOE9yjn2tDfE2GOnC8fOyR%2Fb1fc6475e62f3b53f0e9af2617335fb6%2Fhs-tips-main.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=fdd8370be5cfad6d11fa4b57b4feb0a4)
Software & Systems
Empower Your Customers With Self-Service, Chat and Help Desk Support
![3 Simple Automations That Free Your Support Team From Tedious Tasks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1uegSFYjPbhzT3KyJAzvty%2Fe0d73dcf16e4a06a50166e7653b011b1%2Fzapier-automations.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8e5a5d158f86b71c7db259f666b3338c)
Scaling Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
![8 Slack Hacks for Reducing Information Anxiety](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1fCccpFk82M8CKBnNbm8or%2Fa4a38205a81ea1427a0787d33e7cccd2%2Fslack-hacks.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9b8a0f9d5c1ca983d29468774c0edb3c)
Support Careers
8 Slack Hacks for Reducing Information Anxiety
![Why Your Customer Service Sucks](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ALDjCLb0aFT9yp30Bp8sR%2Fd1ebde93f3098097846de55db32c8519%2F3-live-chat-mistakes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=59ecd8ea21b3ece36e65b7a03b8bfdfe)
Tips & Templates
Why Your Customer Service Sucks
![What I Learned About Customer Service While Working at A Bookstore](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6TUD7coiTrpSiUwjl0vyNJ%2Fa9b010a33d2f9ccfc14b1d9c2d1eef67%2F5-customer-service-lessons.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6299a525cd68a6aa1ca85735bc8d942c)
Support Careers
What I Learned About Customer Service While Working at A Bookstore
![How To Succeed as a Customer Support Manager](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FT2jWqy3F19M8zWulfkYf7%2Ff4e9218f8ef4de5a9835de412ed8c419%2Fnew-customer-service-manager.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=df701c6dab7f8500580fcb6a5aa363e6)
Leading Service
How To Succeed as a Customer Support Manager
![How Customer Support Teams Can Maximize Seasonal Downtime](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2LhkxRKGH0fXYL5GgT8SuQ%2F67b0a41110322ed61c9b2f34b1ab0ea6%2Fcustomer-service-seasonal-downtime.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=617f7ad94c8482dac43e5011e1c0e894)
Scaling Service
How Customer Support Teams Can Maximize Seasonal Downtime
![Take It or Leave It: What Help Desk Data Should You Migrate?](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F76qF8QqpOpIDAcljnEWnGy%2F0576cc980d1792093f941a2f104f6d61%2Fmigrate-help-desk-data.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=70bd709f36be0dc8b3a8c02fcec78212)
Software & Systems
Take It or Leave It: What Help Desk Data Should You Migrate?
![200,000 Customer Conversations Later: What I Wish I’d Known From Day One](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4buqNVzm5cl1cqz1Cp5MVs%2F5fe73c865bd1081066c1d885ba4e7d64%2Fwhat-i-wish-i-had-known.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=e05208a31c07990a018546b98f5e49db)
Leading Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
![How to Organize With Tags](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7qqW3V5kCeXrROCXx8FLfd%2F1407f0685dead61138829716e8253c18%2Fhs-tips-main.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6962908d81023261137792eda10f7dd4)
Software & Systems
How to Organize With Tags
![The Future of Customer Service: 10 Trends to Watch](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F25kjPL5SpwoGdDWlCKv6M9%2F6637971befa7cb25b9be3895b342c479%2Ffuture-of-customer-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1af7eaa8eead4c405c1cc74411f283fe)
Tips & Templates
The Future of Customer Service: 10 Trends to Watch
![7 Ways to Maintain Team Culture During Stressful Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6KH2FyE5hpWBcciMVrsU2S%2F26e717db0a10735acc4cf69f62f281fe%2Fmaintain-team-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=d156329ca49ddf81cd0ffe8bc6a62656)
Leading Service
7 Ways to Maintain Team Culture During Stressful Times
![The Art and Science of Getting into the Flow](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3I9Lf7brTVcLkKiRKPSzIv%2Ffdaaf698e7f0e6ac6894d23ce4273473%2Fgetting-in-flow.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=56e32bbbaa3ebf8faaa1e22bb6b47f0c)
Support Careers
The Art and Science of Getting into the Flow
![How to Master Difficult Customer Service Conversations](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFA2ve7IkUq1ke2zt0LIIO%2F1392bd8829d4b472ec44af312b47a14b%2Fdifficult-conversations.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=adae7c17b2163d089cf7d99344fdc97b)
Tips & Templates
How to Master Difficult Customer Service Conversations
![How to Write the Perfect Customer Service Resume](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FdbUuRRgHlnuRmpk8M7kNS%2Fc5ad5f2244f989a39b0518cc83784d2c%2Fcustomer-service-resume.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=264cb3143c622cd9066bf013da5b1813)
Support Careers
How to Write the Perfect Customer Service Resume
![How to Break Up With Abusive Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F55Eno8hBOZNG00e3jGAtN9%2F10775c084832f4ee30fce589791b5532%2Fabusive-customers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ceed45ee3d34e331319189ceb1042df4)
Tips & Templates
How to Break Up With Abusive Customers
![How to Write the Perfect Interview Thank-You Email](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3yQZf3HMkUAY6rUIaRbcvB%2F20b2eeb394fb2cc07d8f99b9b33239d6%2Finterview-thank-you-email.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=32a4ba07fc0df03a94f1dc0b2f49c9ca)
Support Careers
How to Write the Perfect Interview Thank-You Email
![What My Mechanic Taught Me About Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1TCixeOe97fuYeQTTDMDBi%2Fc5763dea75353c689a412ab6b030e927%2Fthe-supportive-2.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=f9b2ce7c81ee4d8a86eb19189421ac0a)
The Supportive
What My Mechanic Taught Me About Customer Service
![The Value of Doing Things That Scare You](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Xp2Ha4OUzmw23IGK1Kupv%2F9bc767e13a3e6704b042191e94f2901a%2Fdo-things-that-scare-you.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9c92490dfe3ef3bcb44321d54485f478)
Support Careers
The Value of Doing Things That Scare You
![9 Customer Champions Who Received Great Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2ghfVwSN7KcZIoBwwerjbj%2Fe1ea177136a0545cce7c918da6dac10b%2F9-great-customer-service-stories.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=68bf3ddcb27d91545b1f162d9e21ebb0)
Tips & Templates
9 Customer Champions Who Received Great Customer Service
![Taking the Right Tone With Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3Ml5KNmTOfyu5JSJzF0aU7%2Fa12abf180c0d4eeb35be003fcf6e188d%2Ftalking-to-customers-tone.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=162d8e5b8a4d839dd97c2ff19ac5cef2)
Tips & Templates
Taking the Right Tone With Customers
![How 3 Nonprofits Approach Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5Qb19FNvahoqctg5w691IV%2Faa078fadfa3525bb5eb1d4b975d78581%2Fnonprofit-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=14298c2a9a0b53112b75256a5051e4d1)
Tips & Templates
How 3 Nonprofits Approach Customer Service
![5 People You Need On Your Customer Support Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FoCZ6GyJAhjDV6KZHye5gx%2F7c001e68ddf5873028492f8037cc476e%2Fthe-supportive-1.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=458&s=c12b245494ee17e0b84e0c0ad0644b69)
The Supportive
5 People You Need On Your Customer Support Team
![How to Build and Optimize Your Customer Support Funnel](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FcW4skBho15feSJni7pi7o%2F146c2c9c02920aaaa6601f0217c6c5e7%2Fcustomer-support-funnel.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7aac2692b4d3d447460133d77243623f)
Leading Service
How to Build and Optimize Your Customer Support Funnel
![Setting Up a Help Desk: A Step-By-Step Guide and Checklist](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7MefipiBdJSCGvbuHuWByT%2Fb9ffe99a499d5283f602b7f1319dfee1%2Fimplement-help-desk.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b5b3213bdce3b2622ef58fe0bdea85af)
Software & Systems
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
![4 Ways to Find Meaningful Opportunities in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4AW8G6IK9zTt3QFBSlsYv2%2F651f612748eb74226a66457ce228cc05%2Fcustomer-service-activities.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=164a4a6bc4a4dbc13f055c543e716c89)
Support Careers
4 Ways to Find Meaningful Opportunities in Customer Support
![Improving Employee Retention in Customer Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Ntype2a24IwloIMMiVlkh%2Fd2e4ab7abf95552d77578069682e0617%2Femployee-retention.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6820f527488f13df95637513215fde20)
Leading Service
Improving Employee Retention in Customer Support
![Don't Let Your Professional Shortcomings Hold You Back at Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FB0N7AncMzwLaBx0BmCBRf%2F6039b181faa2a5916df069088a908927%2Fprofessional-shortcomings.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a24e800250e4e111e571159b89358427)
Support Careers
Don't Let Your Professional Shortcomings Hold You Back at Work
![Support Teams Should Have a Seat at the ‘Adult' Table](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5bKxA6DIpVLiJ3mMgiJZDo%2Fe0bebef16473e6dc0fc0eaccbcd38703%2Fgive-support-seat-at-the-table.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=087918cad44774eb0f964391e9eaff9f)
Leading Service
Support Teams Should Have a Seat at the ‘Adult' Table
![9 Tips to Improve Your Customer Support Game](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6CiFzNbSN9vfr8eHV3Vrqr%2F1f1549556f4d308899b45be52bec9b00%2F9-customer-support-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abc154b30c911f6c90f3bbb5b02e0a8f)
Tips & Templates
9 Tips to Improve Your Customer Support Game
![6 Tips for Delivering Effective International Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4qXc7mOlZkvgfiPk6wa1ja%2F54ea9ee3858bff24a5ff55b9e89b4728%2Finternational-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8a32126cb06ab4eb19fd836523652982)
Tips & Templates
6 Tips for Delivering Effective International Customer Service
![The Best Advice We Ever Received](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6VuFSLlP4ZDxbyg6H00L0x%2F0e9785666d7886ca56785ec8eb8bfcfd%2Fbest-advice-ever.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1cc2b3e49277671ab35f2af2765d0deb)
Support Careers
The Best Advice We Ever Received
![These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F79pFOYpReg1GjJRherKGVN%2Fc956e7f55c1d5fcd0154fa9b70a79a6a%2Fremarkable-customer-service.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=7b1b039d9ef6b75a505a4a0c14993f81)
Tips & Templates
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
![How to Break Your Worst Work Habits](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F219tuBqizMqa5e0u7Pzk1L%2F004e73232b70ee28e7662bb135f324bc%2Fbreaking-bad-habits.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=50e9b93382d81fad2a9df5b6b1b2ea33)
Support Careers
How to Break Your Worst Work Habits
![16 Customer Service Tips to Never Forget](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3e7bJNPdgNusuFQQSsxhLC%2F0dba72b70f3d64f5835fbc008b9c853a%2Fcustomer-service-tips.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=940682d51298668450778c466578c2b6)
Tips & Templates
16 Customer Service Tips to Never Forget
![Boost Customer Happiness with Exclamations and Emoticons](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1Z0DfpvSlsPFRiQTOMsJSK%2F3f5965aea544158243fde716722cf2bd%2Fexclamations-and-emoticons.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=51cec7177d1c03d38305132272c65c6c)
Tips & Templates
Boost Customer Happiness with Exclamations and Emoticons
![The 27 Best Customer Service Books](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FuYhL7xn7GE9wJquDGO0mP%2F63e7ca8f5cce0af10644e66d34ae2f8b%2Fcustomer-service-books.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=637b50a1eded1a1187602cc8807836c6)
Tips & Templates
The 27 Best Customer Service Books
![How We Transitioned to 24-Hour Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2FF54ocgyv6o7thR84mXy3%2Fef132f44ecdddcc3c588fe74d9ba6283%2F24-hour-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3381ebb0b65aa4f692698d112294d5ef)
Scaling Service
How We Transitioned to 24-Hour Support
![Track Requests to Keep Customers Coming Back](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4s158bG1z43N81DKIdE8jF%2F7756943e2e4b07d1e9c2e4c1b886cf9a%2Ftrack-customer-requests.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=565a6083109956b95b1ac6ea422b1cb8)
Tips & Templates
Track Requests to Keep Customers Coming Back
![Solving Problems Outside Your Domain](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4RV2ffwNcZRkvVzkJW7dZk%2F02cbc1e79c172987e4f43512783d6d86%2Fthe-world-outside.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb03de0b953061682fc9afbbebb3f970)
Support Careers
Solving Problems Outside Your Domain
![3 Approaches to Getting Unstuck](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3w5cde0QL3DXCvfP2OcyEp%2Fcd3e74721dbcc9df1a387b356d94a323%2Fget-unstuck.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b91dc979f9a80535c640100cb4fc1178)
Support Careers
3 Approaches to Getting Unstuck
![5 Big Lessons Support Managers Wish They’d Learned Sooner](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FYR1FEE65zxJH0FNcnudxt%2F7dc08eb9143e61a4be810f20979ce3c6%2Fsupport-managers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=f39ad51fec96047cdb15d7775a53b42b)
Leading Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
![7 Tips on How to Say No to Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FFXqxzbFIQlzIcmtDKS41w%2Fa1d49514eab4ee2a5c8841ac5f589578%2Fhow-to-say-no.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=47a8b4616d04c6790dcdca6a0ae35979)
Tips & Templates
7 Tips on How to Say No to Customers
![3 Steps to Making Better Decisions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6S3NaobK9Rjzzxj3Bj7C1i%2F67708a25be0c89be39d271968f878fe3%2Fdecision-making-process.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=300cd0061324db1c9f45625e03854424)
Support Careers
3 Steps to Making Better Decisions
![Why a Visual Really is Worth 1,000 Words](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6GZZaLbzK2MUqUmGZKeE05%2Fa020139c9d154a3a849e2b67553ec86c%2Fvisual-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a86b7354f389de96d63feeea3e6e4694)
Tips & Templates
Why a Visual Really is Worth 1,000 Words
![The Importance of Finishing What You Start](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2yQd7ZbGIOKemgDeeUvZx7%2Ff8d422dec3ea39ce277ff073c5c02806%2Ffinish-what-you-start.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=a6dc6a0ed675e74c451fe12c9ee4dfb3)
Support Careers
The Importance of Finishing What You Start
![Giving Great GIFs for Better Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2TAlokQdfK06IGprA7oSLS%2F2074f98eaecde2a93f07c0180544d738%2Fusing-gifs-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=176fe897a81e7a5f712a527fb61749f4)
Tips & Templates
Giving Great GIFs for Better Support
![Why All Hands Support Didn’t Work for Our Company](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FB8G3khfQkDTzRUDbI9dMh%2Fb0b4adc2ea55264b9dfab1e84e466793%2Fall-hands-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2e49ba5053cd66406510f7fa822cb070)
Scaling Service
Why All Hands Support Didn’t Work for Our Company
![The Science of Setting and Achieving Goals](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F11OEB0DDK7eY9V9OeeFRo8%2F94aa8387a3b11d4df1f415e36295eea4%2Fgoal-setting.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=0866806e7c0cc702484a0581680130b5)
Support Careers
The Science of Setting and Achieving Goals
![Mastering the Art of ‘Just Start’](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2Fkkmy8pOQNCvhPOuE1O0aq%2F3f26409ac99db1ec93699d552102501b%2Fprocrastination-habits-productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=edf8a5d2af90216cf72a5ca40b8afba4)
Support Careers
Mastering the Art of ‘Just Start’
![What Psychology Teaches Us About Structuring the Workday](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3oEDLtnSDGnp1n27Tz3Ln0%2Faa4840fec700b962d4f8abe0470e847c%2Fpsychology-schedule.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=be4d0fecaf8b5f20631315df3089edea)
Support Careers
What Psychology Teaches Us About Structuring the Workday
![Why Better Sleep Equals Better Work](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1z5A7g7vZb6KgPYK2qdtmw%2F26d95637aaa46d58387109c393d7e920%2Fsleep-habits.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=ca0848c82e634505d9854ebb9747a6c1)
Support Careers
Why Better Sleep Equals Better Work
![7 Ways to Nurture Creativity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7G5XCSZy7DYbDX5QK5E2o6%2F8072925f6922c1de57d7f21812f43c99%2Fcreative-wisdom.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=3a9c39840542998f97182807a6adc944)
Support Careers
7 Ways to Nurture Creativity
![The Hidden Beauty of Constraints](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1TgvN3MU2VD1ncAhjTorm4%2F0cb0aa9429f3c7cb5939158198313763%2Fflipping-constraints.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=b2a370cd597f53de65f91249c6c64afc)
Support Careers
The Hidden Beauty of Constraints
![Routine Disruption: How to Change Your Habits for the Better](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5ETOFvtOEtS2CqcuJQlGNI%2F6c67fdca64548f6b4f7580922041b6b9%2Fdisrupt-daily-routine.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=5ca5295c7b0e415b5aeae80bdc434a27)
Support Careers
Routine Disruption: How to Change Your Habits for the Better
![How Practicing Mindfulness Can Lead to Better Decision Making](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6FEFUC7U7VA5XZfyhnZUNk%2F3602aec1f0e522a835c1df25a479bd04%2Fpracticing-mindfulness.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8d5335b28f9946980e56049439fd0981)
Support Careers
How Practicing Mindfulness Can Lead to Better Decision Making
![If You Aren’t Cringing, You Aren’t Improving](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FkkhUJGPKX9QB1e2NB4mv7%2Fce8f47d9e553bdf20f481df5da7d4d96%2Fcreative-cringe.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=83a4cb2adbbcb813779a9f7353595576)
Support Careers
If You Aren’t Cringing, You Aren’t Improving
![Easy Reading Is Damn Hard Writing](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4lDmtToJsQyBHeMHvi2Q42%2F022078c9d5b9a9fefadcac5f6f8f570e%2Fdamn-hard-writing.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=42ae98bc12d41ce0fd3970fea014544a)
Tips & Templates
Easy Reading Is Damn Hard Writing
![How Music Affects Your Productivity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1AM1uvH48Yw74CJnqUdz6E%2F39092d6f2917c86f5d3b9c45833216e7%2Fmusic-productivity.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=cb6c1a43e49bfb4733962fe660fb5e5c)
Support Careers
How Music Affects Your Productivity
![The Benefits of Learning as a Team](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5JlB92FoyrnpEUbN7wQDQ5%2Ffefb9c00b55e1cf2c92678d56fd23ec0%2Fteam-learning-culture.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=2478dd8c01831972664216aadd8d8d6c)
Leading Service
The Benefits of Learning as a Team
![Avoiding the Silo of Team Communication](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F75VV8vO3zVmrleV8OuiK9l%2F5fcc7de1943de71d0821a279eade473c%2Fcross-team-communication.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=9c24dbf78441a8d2fe050bf443b9a9cc)
Leading Service
Avoiding the Silo of Team Communication
![How to Be a Good Customer](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FMHy6014nC5U9ev5Rmk2mq%2F6de1a6706fe2e1f111b6e06604ba1799%2Fgood-customer.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=4f6190b762df2bda531db7d793abf492)
Tips & Templates
How to Be a Good Customer
![25 Insights for Creating and Sustaining Workplace Happiness](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F22ugS4XZVuTDGdZpFVwJcq%2F2e38a8b0fa2f32707c3ee0f026e4ff1b%2Fhappiness-at-work.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=abb295164d9e3a93760a8c76da75d935)
Leading Service
25 Insights for Creating and Sustaining Workplace Happiness
![The Customer Always Remembers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FKi2onaHOhU3YX4d1GESZm%2F38ec107f85b338c6128ded72ef20dffa%2Fcustomer-always-remembers.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=1e041e47f580e04bce81a228839d912e)
Tips & Templates
The Customer Always Remembers
![How Ritz-Carlton’s Support Lexicon Created Unity through Clarity](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4GrvrRztybsF654m4wVAsR%2F3e53faf35a7460f5c7a9271cfcee1a6f%2Fsupport-lexicon.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0407095ac20972e2c3c7cbf784c0d4cb)
Leading Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
![How Better Customer Service Attracts and Retains Better Clients](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F1nCq8Ixtw1cyhF7zrhzxbI%2F2c68c5acaa5370f07aef35b0bb810111%2Fclient-care.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=d8d00c5b1b5f930db44a3cfcf5e30c49)
Tips & Templates
How Better Customer Service Attracts and Retains Better Clients
![Tone and Language Are Building Blocks to Customer Expectations](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FsH2ZejwDfQ1Ieu3QEyoNq%2F4204bda333f0c7b81e57993cb61dcaa6%2Ftone-and-language.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=f3705901e2855e7487954a58de49dd4e)
Tips & Templates
Tone and Language Are Building Blocks to Customer Expectations
![The Business Case for Loving Customers](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2FfamZv5qNZcteykSioayPe%2F48137bdcbf33e8fe5546d27afa258631%2Fwhole-company-support.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=8920ab9f9d3161a0f103a17275f9bc3d)
Scaling Service
The Business Case for Loving Customers
![Everyone Should Be Feeling the Customer’s Pain](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F3B6krPPX7bNjIDqOiRMZAM%2Fd84bab474ef65d220d24efa443189985%2Fcustomer-pain.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=97c25f3f4a6e7607dd543dab2012981d)
Scaling Service
Everyone Should Be Feeling the Customer’s Pain
![100+ Famous Business Quotes About Customer Service](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6lTYHQp0eWA5B0Sz4ayHGL%2F4e73d428872f1dc59cad225bb04c3478%2Finspirational-customer-service-quotes.png?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=814&h=456&s=6d0cfb65dce998780d80a9f75c638a07)
Tips & Templates
100+ Famous Business Quotes About Customer Service
![Don’t Let Tone Ruin Your Support Interactions](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F5VkPibzR3tio2vLLv5ItZ5%2Fe562f02c6b11551125ac69f022022ff4%2Fcustomer-support-tone.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=1acfe8612fa5fd795dc932787414892e)
Tips & Templates
Don’t Let Tone Ruin Your Support Interactions
![Customers Are Tired of Insincere Support](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F2zQDwsn0t15VOUOrqu9LiI%2F5f330e7dc23e0e7bc468b79f0accaa5f%2Finsincere-support.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=962ed6accd35f3514d15949e8018ad62)
Tips & Templates
Customers Are Tired of Insincere Support
![Customer Support is More Than Saying I'm Sorry](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F4l5YlYMl5qrSY2Xw4PO37k%2Fe92578a85b26dd24ce6d0cd5d8c65bb1%2Fmore-than-sorry.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=09228a338c642918e8a6ac6b387de596)
Tips & Templates
Customer Support is More Than Saying I'm Sorry
![Support Teams: Stop Being Distracted by Faster Response Times](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7BTcCZ6vc6qQVaxhABbSG1%2Fc56eadb47a170785565f3240368cba62%2Fspeed-kills.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=46d8e9f32fcd8de2229d237d9898d01f)
Tips & Templates
Support Teams: Stop Being Distracted by Faster Response Times
![Harsh Truths That Will Make You a Better Support Rep](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6WuoUiqX9HrHM6HaLtsDEz%2Fce34b833311568444dc95f3f44237d58%2Fharsh-truths.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=18a019eb48eea743ff21fc686289cc80)
Support Careers
Harsh Truths That Will Make You a Better Support Rep
![Using the Customer Service Tone](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F7Lbp7tNdkYeCxFD6NtG41C%2F7a7877d4cff0b02ddd4ca272d52ae5bb%2Fcustomer-service-tone.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=cdaf73b059e01797b53a99b4cf199cdb)
Tips & Templates
Using the Customer Service Tone
![The Right (and Wrong) Way to Handle a Company Crisis](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6E3tZwCNULIi0730W2cti3%2F20c7f75df44dc5df246ffcaa1d42cbeb%2Fcrisis-management.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=9336a9d3d7ec4af4e8435987900b0f5d)
Leading Service
The Right (and Wrong) Way to Handle a Company Crisis
![Stop Being a Customer Support Dictator](https://hs-marketing-contentful.imgix.net/https%3A%2F%2Fimages.ctfassets.net%2Fp15sglj92v6o%2F6I4OFlxsuRnxwvPATqTuoK%2Ff7ec11b9641b3233969b0871f483fece%2Fsupport-dictator.jpg?ixlib=gatsbySourceUrl-2.1.3&auto=format%2C%20compress&q=75&w=562&h=315&s=0d7173dd087ca868b9cb5923f956c235)
Leading Service