What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
The Supportive
First Impressions Last
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
The Supportive
The Name of the Rose
Using AI for Email Writing: The 9 Best Tools
Software & Systems
Using AI for Email Writing: The 9 Best Tools
When Support Teams are Blamed for Product Problems
The Supportive
When Support Teams are Blamed for Product Problems
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
13 Response Templates for Tricky Customer Service Emails
Tips & Templates
13 Response Templates for Tricky Customer Service Emails
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
53:01
Play
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
AI and the Gravity of Mediocrity
Scaling Service
AI and the Gravity of Mediocrity
Navigating a Support Career in an AI-Powered World
Support Careers
Navigating a Support Career in an AI-Powered World
How to Use AI for Live Chat + 5 Tools To Consider
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
The 21 Best Instagram Tools for Business Growth (2024)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
A Very Help Scout Thanksgiving
The Supportive
A Very Help Scout Thanksgiving
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
4 Diverse AI Chatbot Examples for Great Customer Service
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
The 11 Best HIPAA-Compliant Software for Small Business
Software & Systems
The 11 Best HIPAA-Compliant Software for Small Business
Conversational AI for Customer Service: How to Get it Right
Scaling Service
Conversational AI for Customer Service: How to Get it Right
7 Customer Service Resume Examples + Best Practices
Tips & Templates
7 Customer Service Resume Examples + Best Practices
Live Event
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Customer Engagement
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Common Customer Complaints: 8 Examples and Solutions
Tips & Templates
Common Customer Complaints: 8 Examples and Solutions
Benefits of AI in Customer Service: 4 Ways AI Can Help
Scaling Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service Week: What It Is and Ways to Celebrate
Leading Service
Customer Service Week: What It Is and Ways to Celebrate
13 Inspiring FAQ Page Examples
Tips & Templates
13 Inspiring FAQ Page Examples
Inside Support: Q&A with Support Leader Brittany Ferguson
Support Careers
Inside Support: Q&A with Support Leader Brittany Ferguson
AI Knowledge Base: An Essential Guide
Scaling Service
AI Knowledge Base: An Essential Guide
Navigating Product Changes in SaaS Support
The Supportive
Navigating Product Changes in SaaS Support
How to Create a Jira Ticketing System
Software & Systems
How to Create a Jira Ticketing System
Gorgias Pricing Explained: Features, Plans, and Alternatives