customer serviceA Customer Service Advice Column for Actual Humans

Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.

customer service15 Customer Communication Tools to Engage Your Audience

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

customer serviceVisit Sea Sat, the Customer Service Restaurant

Some customer questions are difficult, but that additional effort goes unnoticed outside the team. What if those costs were shared on a menu?

customer service27 Helpful Customer Support Tools and Resources

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.

customer service9 Actionable Knowledge Base Metrics to Start Tracking Today

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.

customer serviceWhy Customers Ask Vague Questions (and What To Do About It)

It’s frustrating when customers don’t give you the details you need in order to help them, but they aren’t being lazy. Here’s how to understand and address the root cause of vague questions.

customer service10 Ways to Improve Your Customer Service Security

Customer service teams are a common point of attack in information security breaches. Here's how to reduce risk and build a security-conscious team.

customer serviceThe 7 Best Email Management Software + Features to Look For

Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus.

customer serviceHow to Scale Customer Support Without Compromising Service

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

customer service5 Steps Support Teams Can Take To Get Product Bugs Fixed

Getting a bug fixed in your product is easier said than done. However, there are a few tactics you can use to improve your chances.

customer serviceThe Book That Changed My Customer Service Career

Why the 2010 customer service book Exceptional Service, Exceptional Profits by Micah Solomon and Leonardo Inghilerri made an impact on my career.

customer serviceCustomer Onboarding Specialist Job Description: Templates and Examples

Learn how to write a customer onboarding specialist job description, and get inspired by several real-world examples.

The Supportive: A Series for Service Professionals
customer serviceThe Supportive: A Series for Service Professionals

Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.

customer serviceCustomer Success Specialist Job Description: Template and Examples

Draw in qualified applicants with these tips for writing and real-world examples of customer success specialist job descriptions.

customer serviceSmall Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Discover four pitfalls common to small businesses that are new to customer service outsourcing, and learn how to avoid them at your company.

customer serviceThe Ultimate Guide to Small Business Customer Service

Learn everything you need to know about small business customer service with these tips and strategies from small business leaders.

customer serviceHow to Measure Customer Service Quality: Methods & Tools

There's a difference between customer satisfaction and support quality. Here's how to build an effective customer service quality assurance process.

customer serviceHow to Write a Tier 2 Support Job Description + 5 Examples

Here are several examples of tier 2 support job descriptions to use as guidance, along with information on how to write your own.

customer serviceCustomer Support Rep Job Description: Template and Examples

When hiring, it's important to nail your customer support representative job description so you get the best possible applicants.

customer serviceThe 7 Best Knowledge Base Software + How to Choose One

Learn how knowledge base software can benefit your business, and discover seven different options to consider for your team.

customer serviceTips & Templates for Writing Great Knowledge Base Articles

Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.

customer service18 Customer Service Tips for Financial Services Companies

Financial services customer service can be complicated. Here are the challenges you might face, along with some tips to overcome them.

customer serviceManaging Social Media Customer Service: Strategies and Tips

Develop a process for managing social media customer service that best fits your business goals, budget, resources, and customer experience.

customer service9 Customer Service Blogs Every Support Pro Should Follow

Here are 9 customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they're so amazing.

customer serviceHow to Recognize, Reduce, and Repair Customer Service Burnout

Discover the causes of customer service burnout, and learn how you can identify, reduce, and recover from burnout as leaders and individual contributors.

customer serviceHow FAQ Software Can Help Your Small Business

Learn what FAQ software is, how it can benefit your growing business, and a few key features to look for when shopping around.

customer service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

customer service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

customer service11 Types of Bad Customer Service (and How To Avoid Them)

Read stories of spectacularly bad customer service, plus get some tips for how to keep situations like these from happening at your company.

customer serviceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives

Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.

customer serviceThe 9 Best Front Alternatives for Customer Support Teams

Learn about the advantages and disadvantages of Front's shared inbox, and discover 9 great Front alternatives to consider for your support needs.

customer serviceDelivering Great Customer Service in the Healthcare Industry

Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.

customer serviceThe 9 Best SaaS Help Desks + How to Pick the Right Tool

Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 9 best SaaS help desks.

customer service111 Customer Service Statistics and Facts You Shouldn't Ignore

Check out these 111 customer service statistics and facts about new trends, and reconsider how you approach your customer experience.

customer serviceHelp Scout: A Team Inbox Built for Customer Support

As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.

customer serviceWhy You Don’t Need an AI Support Chatbot

While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while still delivering great support.

customer serviceWhat to Expect When Shopping for Support Software

Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.

customer serviceWhy Help Desk Software Is a Must-Have for Small Businesses

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.

customer service7 Shared Inbox Tools to Improve Collaboration in 2022

Learn the difference between distribution lists, shared mailboxes, and shared inboxes, and find the best shared inbox tool for your team.

customer serviceThe 11 Best Live Chat Tools for Customer Support

If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools.

customer serviceHow to Build a Strong Customer Service Culture

Discover strategies that executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.

customer serviceThe 13 Best Customer Service Software Platforms for 2022

If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.

customer serviceThe Taming of the Queue: 14 Support Queue Management Tips

Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.

customer serviceHow to Hire for Customer Service: A Step-by-Step Guide

Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.

customer serviceB2B Customer Service: What It Is and How To Do It Well

B2B customer service offers a number of complexities that B2C customer service doesn’t. Learn what B2B customer service is and 6 ways to excel at it.

customer serviceGPT-3 and AI in Customer Support

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.

customer serviceCustomer Service Training: 21+ Tips, Activities, and Courses

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.

customer serviceCustomer Support Job Description: Examples and Best Practices

Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.

customer serviceCustomer Service Trends Not to Care About in 2021

The biggest customer service trends in 2021 won't be a surprising new technology or a huge growth in adoption of some long-predicted tool like AI.

customer serviceHow to Get Started Delivering Proactive Customer Service

Learn what proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.

customer service101 Inspirational Customer Service Quotes

Delight and motivate your team with Help Scout's hand-picked collection of inspirational customer service quotes from industry thought leaders.

customer serviceHow to Deliver Great SaaS Support (Founder’s Edition)

Your business depends on your customers. Make sure they get the help they deserve by setting up world-class SaaS support. Here’s how.

customer serviceHoliday Customer Service: 6 Tips for Scaling Support Spikes

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.