Between Two Borgs
The Supportive
Between Two Borgs
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Leading Service
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Leading Service
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Customer Service Analytics: Understanding the Story Behind the Data
Leading Service
Customer Service Analytics: Understanding the Story Behind the Data
Building Skills for the Sport of Support
Leading Service
Building Skills for the Sport of Support
15 Service Desk Software Options Every IT Team Should Consider
Software & Systems
15 Service Desk Software Options Every IT Team Should Consider
Customer Success Manager: A Career Road Map
Scaling Service
Customer Success Manager: A Career Road Map
Catch Me if You Can
The Supportive
Catch Me if You Can
8 Ways for Support Teams to Use the Time That AI Saves
Leading Service
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
Leading Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
Help Desk Automation: A Recipe for Better Support
Scaling Service
Help Desk Automation: A Recipe for Better Support
What is Knowledge Management? A Beginner’s Guide
Leading Service
What is Knowledge Management? A Beginner’s Guide
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Software & Systems
Exploring AI for Healthcare: A Transformative Tool for Patient Care
The Top 10 Benefits of Chatbots in Customer Service
Scaling Service
The Top 10 Benefits of Chatbots in Customer Service
First Impressions Last
The Supportive
First Impressions Last
The AI-Enhanced Support Team of the Future
Scaling Service
The AI-Enhanced Support Team of the Future
Crafting an Effective Customer Service Cover Letter: Examples and Tips
Tips & Templates
Crafting an Effective Customer Service Cover Letter: Examples and Tips
The Name of the Rose
The Supportive
The Name of the Rose
Using AI for Email Writing: The 9 Best Tools
Software & Systems
Using AI for Email Writing: The 9 Best Tools
When Support Teams are Blamed for Product Problems
The Supportive
When Support Teams are Blamed for Product Problems
101 Best Live Chat Response Examples for Customer Service
Tips & Templates
101 Best Live Chat Response Examples for Customer Service
How To Share an Instagram Account: The 3 Best Ways
Software & Systems
How To Share an Instagram Account: The 3 Best Ways
How to Use AI for Live Chat + 5 Tools To Consider
Software & Systems
How to Use AI for Live Chat + 5 Tools To Consider
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Support Careers
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
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Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Support Careers
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
AI and the Gravity of Mediocrity
Scaling Service
AI and the Gravity of Mediocrity
Navigating a Support Career in an AI-Powered World
Support Careers
Navigating a Support Career in an AI-Powered World
The 21 Best Instagram Tools for Business Growth (2024)
Software & Systems
The 21 Best Instagram Tools for Business Growth (2024)
A Very Help Scout Thanksgiving
The Supportive
A Very Help Scout Thanksgiving
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Software & Systems
CRM Marketing: Beginner’s Guide + the 4 Best Tools
4 Diverse AI Chatbot Examples for Great Customer Service
Software & Systems
4 Diverse AI Chatbot Examples for Great Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Software & Systems
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
The 11 Best HIPAA-Compliant Software for Small Business
Software & Systems
The 11 Best HIPAA-Compliant Software for Small Business
Conversational AI for Customer Service: How to Get it Right
Scaling Service
Conversational AI for Customer Service: How to Get it Right