We’re thrilled to launch an important project today called Beacon. Beacon is a simple embed code you can add to your website, which enables customers to contact you or search Docs articles without leaving the page.

You can see Beacon in action below, or feel free to play with a live version by clicking the blue Beacon icon on the bottom right of this page.

Help Scout Beacon

For the geeks in the house, I want you to know that we designed Beacon to be customized in a number of ways, so that it fits seamlessly within your website experience. The developer docs cover all the various options and the javascript API in great detail. There’s also a 10-minute tutorial video there to help you get up and running.

I’m also pleased to say that Beacon is available to all customers.

We think Beacon will be a big part of the future at Help Scout and are super excited to hear what you think of it.

Nick Francis

Nick Francis

Nick is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.