Update Help Scout from your inbox

Send updates to customers without logging in, from any email client.

Integration Examples
  • Assigns the conversation to the user
  • Sets the status to active
  • Sends a reply to the customer
  • Assigns the conversation to Sam
  • Sets the status to active
  • Leaves a note for Sam
  • Assigns the conversation to John
  • Leaves a note for John
  • Includes an attachment

Traffic Cop

Traffic Cop steps in if two people respond to the same message by accident.

Your original reply is sent back, giving you the option to send or discard it.

It looks like Mark replied before you did.

The full conversation history is available so you can refer back.

Forward Conversations

Forward any email to your support inbox to create a new conversation.

Any text added to the top of the forward will be added as a note in Help Scout

Forward email to Help Scout

Help Scout processes the email and adds your note to the conversation

Help Scout processes forward as a note

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.