Integrate Heymarket with Help Scout

Connect Heymarket with Help Scout to add text messaging to your customer service channels. Heymarket automatically creates a Help Scout conversation for all incoming text messages so your team can respond alongside customer emails.

With all your emails and texts in one place, your team can engage with customers on the channel they prefer without adding complexity to your support processes and workflows. Contacts are automatically created in Help Scout for incoming text messages, or the conversation is tied to an existing contact. There’s no manual data entry needed!

Heymarket integrates with popular messaging apps like WhatsApp and Facebook Messenger. Bring all your messages into Help Scout through Heymarket.

Features:

• Automatically create a Help Scout conversation for all incoming text messages.

• Create new contacts or connect conversations to existing ones.