Integrate Heymarket with Help Scout

Answer texts in the same place you manage email

Connect Heymarket with Help Scout to add text messaging to your customer service channels. Heymarket automatically creates a Help Scout conversation for all incoming text messages so your team can respond alongside customer emails.

With all your emails and texts in one place, your team can engage with customers on the channel they prefer without adding complexity to your support processes and workflows. Contacts are automatically created in Help Scout for incoming text messages, or the conversation is tied to an existing contact. There’s no manual data entry needed!

Heymarket - Help Scout - Heymarket integration
Example of a Help Scout conversation in Heymarket

Heymarket integrates with popular messaging apps like WhatsApp and Facebook Messenger. Bring all your messages into Help Scout through Heymarket.


  • Automatically create a Help Scout conversation for all incoming text messages.

  • Create new contacts or connect conversations to existing ones.

Already using Help Scout and Heymarket? Here’s how to integrate.

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.