Integrate Instagram with Help Scout

Manage Instagram direct messages

Instagram is a social media platform that allows people to share pictures and videos, and make purchases from brands.

The Instagram channel integration for Help Scout allows your team to manage direct messages from your Help Scout inbox. Easily link your company’s Instagram account with Help Scout, and start managing and replying to requests without losing context while customers experience a seamless experience. 

Bring more customer conversations into one place:

  • Get notified of a reply to Instagram direct messages without leaving your Help Scout Inbox 

  • Assign Instagram conversations to both teams and individuals

  • Use workflows to tag, and categorize request types

  • Get a full-picture overview of all support activity  

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Get started with Help Scout

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