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Connect phone calls to your customer support experience
JustCall is a cloud phone system for sales, support, and report teams. It allows you to create a call center for your sales teams and a contact center for your support teams. Along with business phone system features, JustCall also comes with a number of workflow automation features around SMS and phone calls. JustCall currently integrates natively with 100+ business tools (CRM, Helpdesk, etc).
Integrating JustCall with Help Scout gives you the ability to make & receive phone calls, send & receive text messages and automatically log all the calling & texting activities in your Help Scout instantly.
By integrating JustCall with Help Scout, you’ll gain access to all the call recordings and voicemails, straight from your Help Scout dashboard. Also, by using JustCall chrome extension, you get click to call and click to text buttons next to every phone number in your Help Scout contacts.
Make and receive phone calls right from your Help Scout account
Automatically log all calling activities, missed calls and voicemails with call back link and call recording
Track all text messages related to a contact in a single thread