Messenger by Facebook

Integrate Messenger by Facebook with Help Scout

Manage direct messages from Messenger

Messenger by Meta is an instant messaging app and platform that allows people to connect with each other on any device, anytime, anywhere.

The Messenger app for Help Scout allows your team to seamlessly tend to Messenger conversations directly from your Help Scout Inbox. Easily set up your inbox to link your company’s Facebook account with Help Scout, so your team to manage incoming requests without losing context, and customers that reach out using Messenger enjoy a seamless experience. 

Bring customer conversations into one inbox

  • Be notified of and reply to direct Messenger conversations without leaving your Help Scout Inbox

  • Use automated workflows for your Messenger conversations 

  • Add tags to keep Messenger conversations organized

  • Receive a holistic overview of support activity via Reporting

23Q1 messenger-launch blog-header

Get started with Help Scout

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