Super SLA

Integrate Super SLA with Help Scout

Add Service Level Agreements to Help Scout with Super SLA

Never miss an SLA again!

Super SLA is advanced SLA (Service Level Agreement) reporting & alerting that works seamlessly with Help Scout. Use it to create simple or complex SLA Rules, get alerts via SMS, phone, or email before you break them, and generate PDF reports to track your progress.

sla reporting & alerting for help scout
custom business hours

Do more with Super SLA and Help Scout

  • Configurable alerts: decide when you want to be alerted (a warning before you breach, or perhaps a notification after), how soon (20 minutes before or 24 hours), who should be notified & how (email the team or send an SMS to the account director)

  • Reports to track your progress: check your progress with reports, showing your 95th percentile SLA response time and how you did against each rule per day. Generate PDF reports to send to your team or use in review meetings.

  • Customize your Business Hours: set your time zone and when you start and finish each day. Every timer in Super SLA is either in Business or Calendar hours.

  • Automatic holidays: Choose your country and region and Super SLA will automatically pull in the latest holiday calendar and exclude them from your business hours.

  • Custom SLA Rules: globally or for a single customer (you can create rules for your VIPs exclusively)

per-customer slas
detailed reporting - super sla

Already using Help Scout & Super SLA? Here’s how to integrate

Not using Super SLA yet? Click here to get started

Need help? Please send us your questions by emailing help@helpscout.com — we’re listening!

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