Integrate WhatsApp with Help Scout

WhatsApp is one of the most widely used messaging platforms in the world, with more than two billion active users. Customers expect fast, personal conversations on the channels they already use. With WhatsApp for Help Scout, you can meet them there without adding another tool to your workflow.

The WhatsApp integration lets your team manage customer conversations directly from your Help Scout Inbox. Connect your existing WhatsApp Business number and handle messages alongside email, chat, and other channels. Keep context in one place, stay organized with your existing workflows, and deliver support that feels natural to your customers.

With Help Scout + WhatsApp you can:

• Manage WhatsApp conversations alongside email and chat in one shared Inbox

• Reply within WhatsApp’s 24-hour window and use approved templates when it closes

• Use tags, workflows, and assignments to keep WhatsApp work organized and moving

• Track WhatsApp activity in Reports to understand volume, response times, and team performance