Go further with Help Scout

More power for growing support teams

Organize conversations, route requests automatically, and bring context into every conversation as your volume grows.

How teams manage support at scale

See advanced features in 3 minutes

As support gets busier, staying organized gets harder. Conversations need context, requests need to reach the right people, and teams need visibility across the inbox. These tools add the structure that makes organization simple.

Turn conversation details into better support

Support teams need more than the message itself.

Custom fields capture the information that helps teams understand requests, spot patterns, and respond with the right context from the start.

Understand every request faster

Add details like product area, issue type, or priority so your team can move conversations and focus on what matters most.

Spot patterns across conversations

Once conversations are categorized, patterns emerge – helping your team see what customers need and where issues appear.

Start conversations with context

Add custom fields to your Beacon forms so customers share key details upfront and your team starts with the right context.

Meet customers where they already are

The Plus plan unlocks WhatsApp support in your Help Scout inbox. Now, your team can manage WhatsApp messages alongside email and chat without switching tools.

Get every request to the right place

Send messages where they belong from the moment they arrive.

Share new work evenly

Routing automatically assigns conversations in a consistent order so work is spread across the team

Customer-First Teams Thrive in Uncertain Times

Get requests to the right team

Send conversations to teams based on region, support tier, or specialty so they reach the people best equipped to handle them.

See the account behind every message

Individual messages rarely tell the whole story. See the company behind each request so you can support customers and manage relationships more effectively.

Work across entire companies

Group contacts by company so your teams can track activity and handle issues that affect multiple people at once.

See key customer details instantly

View plan type, account tier, renewal date, and more directly inside the conversation without switching tabs.

Work faster with AI

Leverage AI to draft replies and summarize conversations so your team can respond faster.

Start with a draft

AI Drafts use past conversations and Docs to generate a reply your team can review, edit, and send in seconds.

Get up to speed instantly

AI Summarize creates a plain-language overview of any conversation so your team can jump in without reading the entire thread.

Connect Help Scout to the rest of your stack

Support work spans multiple systems. Integrations connect Help Scout with the tools your team already uses.

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