Resources for AI
Shrink your AI learning curve
Everything support teams need to leverage AI without endless implementation or sacrificing standards.
Help Scout + AI at a glance
Get started quickly with AI that's helpful from day one.
Deliver instant, accurate answers to customers
See how Help Scout's AI Answers chatbot can handle everyday questions directly from your website, freeing up bandwidth for your team.
Bring instant context to your team
Your agents can use AI to find the right words, details, and next steps, directly inside any conversation.
How AI Answers works
AI Answers 101
Dive in to learn setup basics, best practices, real-world use cases, and reporting insights.
How does AI resolve questions?
Learn how Help Scout's AI uses your approved sources and guidelines to inform responses and resolve conversations, not just deflect them.
Customize your AI Answers setup
Use this step-by-step guide to control how, when, and where your customers can interact with AI.
Real AI results from real teams
How The Academy to Innovate HR Achieved an 85% AI Resolution Rate
In this workshop, Neal Travis shares exactly how his team trained AI Answers to successfully resolve 85% of the conversations customers start with it.
7 Proven Ways to Improve Your AI Replies
Great AI responses start with great documentation (and keeping it current). See how the Help Scout team gets consistently better answers without spending hours rewriting Docs articles every week.
How to Shave Hours off Response Time With AI Answers
See how real support leaders use Help Scout's self-service chatbot to tackle higher volume without burning out their team.
Practical guides for outstanding AI support
The Ultimate Guide to AI in Customer Service
From analysis of top AI support tools to coaching your team through adoption, this guide has all the resources you need to get the most out of AI.
Help Scout's AI Transparency Hub
Learn exactly what data Help Scout's AI uses, how we keep your information safe, and all the in-depth details your security team wants to know.
How to Increase AI Accuracy with Quality Data
Keep your answer quality high with these best practices for improving accuracy, preventing errors, and delivering a customer-first support experience with AI.
Principled Building: How Help Scout Approaches AI
As a support leader, it's critical to have trust in any AI tools you adopt. That's why we put together this quick guide to the 5 principles that shape our AI tools at Help Scout, so you can always know what to expect.
The Top 5 Challenges of Implementing AI in Customer Support
25-year support veteran Craig Stoss lays out a practical approach to overcoming the top challenges teams face when implementing AI.
Let's Call a Bot a Bot
When you know you are dealing with a machine, you can set your expectations more accurately. A bot can share useful information, perhaps perform some actions for you, and it won’t be upset if you revisit the same question 6 times.
AI Answers gives our team more time in their day. It keeps their empathy bucket fuller, keeps their brain sharper for the things that are going to require more specialized product knowledge or more critical thinking.
