Resources for property management & real estate
Stay on top of every resident and client request
Learn how to use Help Scout's shared inbox to keep your team in sync and deliver service in record time.
Help Scout at a glance
Take a 3-minute tour
Get a quick look at what sets Help Scout apart from other support platforms.
3 must-have support tools for smooth property management
Learn how your team can avoid missed messages, duplicated replies, long email threads with no clear ownership, and all the other hiccups that cause friction with residents.
Top support guides for property management and real estate
13 Tips and Best Practices for Real Estate Customer Service
Real estate roles are varied, but the pain points in client care tend to stay the same. This guide gives you our best tips for providing fast, exceptional service, even as you grow.
7 Reports to Track Resident Needs & Team Performance
Ever wonder how many support requests you're getting? Or how long your team takes to respond? Learn how Help Scout reports can answer these questions and so many more.
Essential Help Scout tips for efficient email support
Help Scout 101
Get a comprehensive walkthrough of the platform in under 30 minutes.
Automate busywork with workflows
See how workflows can give you more time to help residents and clients.
Create an FAQ site
Give residents and clients an easy way to answer common questions on their own.
Add a support hub to your website
Give website visitors a direct line to contact your team, browse your knowledge base, or get help from AI.
How to track performance in Help Scout
Every client interaction is a learning opportunity to improve your service. See how Help Scout's reports help you take advantage of every insight.
Handle routine requests with AI
Learn how Help Scout's AI tools can provide instant answers to everyday questions and scale your bandwidth.
