Deliver great service at scale, while keeping customer interactions personalized and robot-free.
Help Scout’s features make it easy for your team to collaborate behind-the-scenes, organize conversations, and quickly reply to recurring questions.
See who is viewing or replying in real-time
Categorize conversations or trigger automations
Two-click access to your most common responses
@mention users in notes to collaborate privately
When you’re ready to evaluate Help Scout, our import tools lets you import your entire ticket history, including customer profiles, and help articles. It’s automated, free, and can be done without your IT department.
Reports keep you on top of all the key support metrics, help you monitor employee performance and include built-in satisfaction ratings.
Extend your help desk’s presence, and empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
Help Scout has 50+ Integrations you can plug directly into your existing workflow. You can also leverage our extensive developer tools.
We understand how important reliability is to your business and actively monitor performance.
Storing protected health information (PHI) is A-OK in Help Scout.
Two-factor authentication (2FA) adds a second layer of log in security to your account.
And get a $50 free credit when you sign up.