Photo: Alexa Ahrens

Blog Author

Alexa Ahrens

Alexa is a Content Strategist at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn.

How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Hey Marketers, It’s Time to Log In
Growth & Culture
Hey Marketers, It’s Time to Log In
The 10 Best Free Help Desk Ticketing Systems in 2025
Customer Service
The 10 Best Free Help Desk Ticketing Systems in 2025
How 11 Companies Are Using AI for Customer Service
Customer Service
How 11 Companies Are Using AI for Customer Service
The 21 Best Instagram Tools for Business Growth (2025)
Customer Service
The 21 Best Instagram Tools for Business Growth (2025)
Conversational AI for Customer Service: How To Get It Right
Customer Service
Conversational AI for Customer Service: How To Get It Right
The Best Shopify Customer Service Apps: 8 Options for 2025
Customer Service
The Best Shopify Customer Service Apps: 8 Options for 2025
Show 24 more posts

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Customer Service

View All Posts
Multilingual Customer Support: Methods and Best Practices
Customer Service
Multilingual Customer Support: Methods and Best Practices
8 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
8 Actionable Live Chat Metrics to Start Tracking Today
Help Scout vs. Zendesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Zendesk: A Deep-Dive Comparison
View All Posts
Listen First, Design Later
Product
Listen First, Design Later
Help Scout Using Help Scout: The Marketing Edition
Product
Help Scout Using Help Scout: The Marketing Edition
Support Team Mailbag: Reducing Turnaround Time
Product
Support Team Mailbag: Reducing Turnaround Time
View All Posts

Growth & Culture

View All Posts
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes