Blog Author

Amy Breedon-Jones

Amy is a Customer Champion at Zapier. She enjoys walking her dogs, bouldering, and playing Dungeons and Dragons. Connect with her on LinkedIn.

Posts by Amy

Turn Support Hunches into Usable Data for Product Teams

Turn Support Hunches into Usable Data for Product Teams

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.

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Product

Where to Start with AI Support in 2026

Where to Start with AI Support in 2026

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout

Understanding AI Answers Usage and Spend

Understanding AI Answers Usage and Spend

Growth & Culture

AI Adoption at Work: It’s a Process

Growth & Culture

AI Adoption at Work: It’s a Process

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Growth & Culture

Help Scout Welcomes Toby Gabriner as Chief Executive Officer

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service

7 Medical Inbox Management Tips for Busy Healthcare Teams

Customer Service Writing: Why Shorter Replies Take More Skill

Customer Service

Customer Service Writing: Why Shorter Replies Take More Skill

The 7 Best Healthcare Customer Service Software & CRMs

Customer Service

The 7 Best Healthcare Customer Service Software & CRMs

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