Photo: Anne-Marie Traas

Blog Author

Anne-Marie Traas

Anne-Marie is a Fractional Head of Customer Success focused on providing an optimal customer experience in every interaction. She specializes in driving process and product improvements, creating thorough and easy-to-understand product documentation, and teaching others how to communicate more effectively through the written word. You can find her on her website.

Posts by Anne-Marie

Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
Startup Customer Service: How To Avoid the Biggest Mistakes
Customer Service
Startup Customer Service: How To Avoid the Biggest Mistakes
How to Get Started With Multichannel Customer Support
Customer Service
How to Get Started With Multichannel Customer Support
How to Create a Knowledge Base in 8 Simple Steps
Customer Service
How to Create a Knowledge Base in 8 Simple Steps
Ticket Tagging Made Easy: Tips and Best Practices
Customer Service
Ticket Tagging Made Easy: Tips and Best Practices
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How to Report AI Support Outcomes & Get Leadership Buy-in
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Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
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How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
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Customer Service

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21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
Stop Wasting Happy Customer Reviews
The Supportive
Stop Wasting Happy Customer Reviews
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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