Blog Author

BethAnne Freund

BethAnne likes helping people, but she loves helping people help themselves. She’s spent years working in customer support and knowledge management. You can connect with her on LinkedIn.

Posts by BethAnne

The 11 Best Issue Tracking Software for Customer Support Teams

Customer Service

The 11 Best Issue Tracking Software for Customer Support Teams

If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Discover the latest in...

Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Growth & Culture

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

Customer Service

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

Software & Systems

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

The 4 Bucket System for Support

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo