Blog Author

BethAnne Freund

BethAnne likes helping people, but she loves helping people help themselves. She’s spent years working in customer support and knowledge management. You can connect with her on LinkedIn.

Posts by BethAnne

The 11 Best Issue Tracking Software for Customer Support Teams

Customer Service

The 11 Best Issue Tracking Software for Customer Support Teams

If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.

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Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Hiring & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer Service

The Not-Particularly-Weird Science of Support

The Not-Particularly-Weird Science of Support

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

Software & Systems

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

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