Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Listen First, Design Later

Inside Help Scout

Listen First, Design Later

Why We Redesigned Inbox

Inside Help Scout

Why We Redesigned Inbox

Behind the Scenes: The Design of Beacon

Inside Help Scout

Behind the Scenes: The Design of Beacon

6 Tips for How to Collaborate on Remote Design Teams

Growth & Culture

6 Tips for How to Collaborate on Remote Design Teams

The Supportive Weekly

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Inside Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Help Scout Using Help Scout: The Marketing Edition

Product Tutorials

Help Scout Using Help Scout: The Marketing Edition

Customer Service

The Not-Particularly-Weird Science of Support

The Not-Particularly-Weird Science of Support

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

Software & Systems

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

The 4 Bucket System for Support

The 4 Bucket System for Support

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Hiring & Culture

Applying for a Job? Be Intelligent, Not Artificial

Our Latest Experiment: Delight Labs

Growth & Culture

Our Latest Experiment: Delight Labs

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

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