Photo: Buzz Usborne

Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Listen First, Design Later
Product
Listen First, Design Later
Why We Redesigned Inbox
Product
Why We Redesigned Inbox
Behind the Scenes: The Design of Beacon
Product
Behind the Scenes: The Design of Beacon
6 Tips for How to Collaborate on Remote Design Teams
Growth & Culture
6 Tips for How to Collaborate on Remote Design Teams
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Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Product
How Freightzy Is Scaling Its 8-Figure Logistics Business with Help Scout
Understanding AI Answers Usage and Spend
Product
Understanding AI Answers Usage and Spend
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Customer Service

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7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service
7 Medical Inbox Management Tips for Busy Healthcare Teams
Customer Service Writing: Why Shorter Replies Take More Skill
Customer Service
Customer Service Writing: Why Shorter Replies Take More Skill
The 7 Best Healthcare Customer Service Software & CRMs
Customer Service
The 7 Best Healthcare Customer Service Software & CRMs
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