Blog Author

Christine Chavez

Chrissy is a Technical Support Specialist at Help Scout, where we’re focused on providing people-first support to all of our customers. You can connect with her on LinkedIn.

Posts by Christine

Inside Learn Something Days: The Help Scout Support Team

Inside Learn Something Days: The Help Scout Support Team

Help Scout Works Best When

Help Scout Works Best When

Building Skills for the Sport of Support

Building Skills for the Sport of Support

AI and the Gravity of Mediocrity

Customer Service

AI and the Gravity of Mediocrity

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Customer Service

The 10 Best Free Ticketing Systems for Support & IT (2026)

Customer Service

The 10 Best Free Ticketing Systems for Support & IT (2026)

Startup Customer Service: How To Avoid the Biggest Mistakes

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

The Dutch Supermarket Selling Slower Service on Purpose

The Dutch Supermarket Selling Slower Service on Purpose

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Product

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

Introducing WhatsApp Support in Help Scout

Introducing WhatsApp Support in Help Scout

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

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