Blog Author

Christine Chavez

Chrissy is a Technical Support Specialist at Help Scout, where we’re focused on providing people-first support to all of our customers. You can connect with her on LinkedIn.

Posts by Christine

Inside Learn Something Days: The Help Scout Support Team

Inside Learn Something Days: The Help Scout Support Team

Help Scout Works Best When

Help Scout Works Best When

Building Skills for the Sport of Support

Building Skills for the Sport of Support

AI and the Gravity of Mediocrity

Customer Service

AI and the Gravity of Mediocrity

The Supportive Weekly

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Customer Service

Multilingual Customer Support: Methods and Best Practices

Customer Service

Multilingual Customer Support: Methods and Best Practices

8 Actionable Live Chat Metrics to Start Tracking Today

Customer Service

8 Actionable Live Chat Metrics to Start Tracking Today

Help Scout vs. Zendesk: A Deep-Dive Comparison

Customer Service

Help Scout vs. Zendesk: A Deep-Dive Comparison

Product

Listen First, Design Later

Listen First, Design Later

Help Scout Using Help Scout: The Marketing Edition

Help Scout Using Help Scout: The Marketing Edition

Support Team Mailbag: Reducing Turnaround Time

Support Team Mailbag: Reducing Turnaround Time

Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

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